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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01351507 100 185d 1d 190d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351508 100 186d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong —
WO-01351509 100 190d 4d 190d Needs Action Materials Awaiting Parts UTMB-CMC MEDICAL WAREHOUSE Parts Sale EMS PSM Yes
WO-01351510 100 185d 1d 190d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351511 100 185d 1d 190d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351512 100 185d 1d 190d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351513 100 190d 4d 190d Needs Action Materials Awaiting Parts A D Porter & Sons Funeral Home Preventive Maintenance EMS PSM Vendor Yes
WO-01351514 100 185d 1d 190d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351515 100 185d 1d 190d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351516 100 186d 3d 190d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 —
WO-01351518 100 190d 4d 190d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351519 100 185d 3d 190d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01351520 100 189d 4d 190d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351521 100 185d 1d 190d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351522 100 185d — 190d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Repair FCO PC —
WO-01351523 100 185d 1d 190d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351524 100 185d 1d 190d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351525 100 185d 1d 190d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351526 100 186d — 190d Needs Action Field Work Incomplete MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01351527 100 185d 1d 190d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Repair Healthcare Provider P3 Parts Wrong Yes
WO-01351528 100 186d 2d 190d Needs Action Materials Awaiting Parts Nature Coast Cruisers LLC Part Order EMS P7 Yes
WO-01351530 100 186d — 190d Needs Action Dispatch L2 Review Crossover Health Management Services Virtual Tech - Drop Shipment Healthcare Provider PC Parts Wrong Yes
WO-01351531 100 185d 0d 190d Needs Action Coordinators Ready for Scheduling Copper River Native Association Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01351532 100 190d 4d 190d Needs Action Coordinators Scheduled MIDMARK Delivery Healthcare Provider PC Parts Shipping —
WO-01351533 100 185d 3d 190d Needs Action Coordinators Scheduled Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01351534 100 185d 3d 190d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351535 100 187d 3d 190d Needs Action Coordinators Scheduled Paoli Surgery Center Misc. Inspection Healthcare Provider P5 —
WO-01351536 100 185d 3d 190d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01351537 100 185d 2d 190d Needs Action Materials Awaiting Parts Cornell Scott - Hill Health Center Conneticut Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01351539 100 185d 3d 190d Needs Action Coordinators Reschedule MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping —
WO-01351540 100 185d 0d 190d Needs Action Billing Ready to Bill Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider P3 Yes
WO-01351541 100 186d 2d 190d Needs Action Coordinators Ready for Scheduling MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351542 100 185d 4d 190d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01351543 100 187d 2d 190d Needs Action Coordinators Ready for Scheduling MIDMARK Preventive Maintenance Healthcare Provider P4 —
WO-01351544 100 186d 2d 190d Needs Action Coordinators Scheduled MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping —
WO-01351545 100 186d 3d 190d Needs Action Coordinators Scheduled TEXAS MEDICAL SCREENING Repair Kiosk P4 Yes
WO-01351547 100 185d 2d 190d Needs Action Coordinators Scheduled Advanced Dermatology and Cosmetic Surgery (ADCS) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01351549 100 186d 2d 190d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351555 100 190d 4d 190d Needs Action Coordinators Assigned SIX FLAGS OVER GEORGIA Preventive Maintenance EMS PSM —
WO-01351556 100 190d 4d 190d Needs Action Coordinators Scheduled Bellefaire JCB Health Clinic Relocation Healthcare Provider P3 —
WO-01351557 100 190d 4d 190d Needs Action Coordinators Ready for Scheduling Aspire of WNY Inspection Healthcare Provider PSM —
WO-01351559 100 186d 3d 190d Needs Action Materials Awaiting Parts Bellefaire JCB Health Clinic Parts Sale Healthcare Provider PSM Yes
WO-01351562 100 185d 1d 190d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351565 100 185d 3d 190d Needs Action Materials Awaiting Parts ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Yes
WO-01351567 100 187d 3d 190d Needs Action Coordinators Scheduled CenterWell (Humana) Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01351568 100 187d 4d 190d Needs Action Coordinators Ready for Scheduling LORDSTOWN FIRE DEPARTMENT Part Order EMS PSM Yes
WO-01351569 100 190d 4d 190d Needs Action Coordinators Assigned ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01351570 100 190d 4d 190d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01351571 100 187d 3d 190d Needs Action Coordinators Scheduled CenterWell (Humana) Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01351573 100 186d 3d 190d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 204d
3 HIGI LLC 1,207 1,207 224d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 348d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 211d