Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
317d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 274d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 274d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 262d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 253d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 247d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 249d
Technician / Field Supervisor
Filtered to Holding (Project Mgrs / Account Mgrs) — Show all teams

Attention Queue

Showing 3,712 of 12,104 open WOs · team: Holding
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01233493 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233495 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233507 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233508 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233497 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233498 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233499 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233513 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233514 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233532 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233533 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233536 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233524 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233541 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233549 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233581 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01233594 100 314d — 658d Needs Action Holding Ready for Release CVS Preventive Maintenance — PSM —
WO-01244952 100 261d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01244989 100 310d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245026 100 296d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245072 100 289d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245073 100 289d — 624d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO — PC —
WO-01245076 100 273d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245089 100 268d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245091 100 289d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245092 100 289d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245093 100 260d — 624d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO — PC —
WO-01245110 100 267d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245121 100 269d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245138 100 274d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245140 100 286d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245154 100 273d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245218 100 290d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245225 100 290d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245231 100 290d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245232 100 290d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245247 100 289d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01245273 100 274d — 624d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO — PC —
WO-01261988 100 290d — 569d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO — PC —
WO-01262000 100 353d — 569d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO — PC —
WO-01262984 100 505d — 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01269869 100 300d — 539d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01269872 100 300d — 539d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01269875 100 300d — 539d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01289067 100 266d — 471d Needs Action Holding On Hold GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289483 100 415d — 471d Needs Action Holding On Hold GE HEALTHCARE Preventive Maintenance — PSM —
WO-01295741 100 269d — 444d Needs Action Holding Ready for Release GE Healthcare FMI Installation — PC —
WO-01296217 100 358d — 442d Needs Action Holding On Hold Oak Street Health SWAPOUT — PC —
WO-01302106 100 274d — 412d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM — PC —
WO-01302112 100 274d — 412d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM — PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 415d
2 GE Healthcare FMI 2,737 2,737 264d
3 HIGI LLC 1,207 1,207 284d
4 GCX Medical 825 825 264d
5 CVS 515 515 310d
6 GE HEALTHCARE 489 489 282d
7 Oak Street Health 243 243 261d
8 MIDMARK 187 187 251d
9 AGILENT TECHNOLOGIES (ASP) 173 173 265d
10 AGILENT TECHNOLOGIES (VPD) 153 153 278d
11 TEXAS MEDICAL SCREENING 144 144 256d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 408d
13 Conviva Care Solutions (Humana) 99 99 258d
14 Modern Animal Hospital 63 63 257d
15 HCA Urgent Care 62 62 271d