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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 202d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 193d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 187d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01352328 100 186d — 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352329 100 186d 1d 187d Needs Action Coordinators Ready for Scheduling DOWNEY FIRE DEPARTMENT Repair EMS P7 Yes
WO-01352330 100 187d 2d 187d Needs Action Coordinators Scheduled USA Vein Clinic Repair Healthcare Provider P3 Parts Wrong —
WO-01352331 100 186d 2d 187d Needs Action Materials Awaiting Parts MOUNT LAUREL ANIMAL HOSPITAL Virtual Tech - Field Repair Animal Health P3 Parts Wrong Yes
WO-01352332 100 187d 2d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352333 100 185d 0d 187d Needs Action Coordinators Assigned MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping —
WO-01352334 100 187d 2d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352335 100 187d 2d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352336 100 187d 2d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352338 100 187d 2d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352339 100 187d 2d 187d Needs Action Coordinators Scheduled LORETTO Delivery Healthcare Provider PSM —
WO-01352340 100 186d 0d 187d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01352341 100 187d 2d 187d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01352343 100 187d 2d 187d Needs Action Coordinators Assigned LORETTO Depot - Syracuse Healthcare Provider PSM —
WO-01352344 100 187d 2d 187d Needs Action Coordinators Scheduled LORETTO Delivery Healthcare Provider PSM —
WO-01352345 100 187d 2d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352346 100 187d 2d 187d Needs Action Coordinators Assigned LORETTO Depot - Syracuse Healthcare Provider PSM —
WO-01352347 100 187d 2d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352348 100 186d 1d 187d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352349 100 186d 2d 187d Needs Action Holding On Hold Conviva Care Solutions (Humana) Virtual Tech Healthcare Provider PC —
WO-01352350 100 187d 2d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01352351 100 186d 1d 187d Needs Action Materials Awaiting Parts Texas Eye Surgery Center Repair Healthcare Provider P7 Yes
WO-01352352 100 186d 2d 187d Needs Action Coordinators Assigned TEXAS MEDICAL SCREENING Repair Kiosk P4 Tech Availability Yes
WO-01352353 100 187d 2d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01352354 100 187d 2d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352355 100 185d 1d 187d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01352356 100 187d 2d 187d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352357 100 186d 1d 187d Needs Action Coordinators Scheduled PALATINE NURSING HOME Misc. Inspection Healthcare Provider P5 —
WO-01352363 100 186d 2d 187d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01352364 100 187d 2d 187d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01352365 100 187d 2d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352367 100 185d 0d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352369 100 186d 2d 187d Needs Action Materials Awaiting Parts Advanced Dermatology and Cosmetic Surgery (ADCS) Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01352370 100 186d 1d 187d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01352371 100 186d 1d 187d Needs Action Coordinators Assigned MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping —
WO-01352372 100 187d 2d 187d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01352373 100 186d 0d 187d Needs Action Coordinators Assigned Cascade Vet Clinics Virtual Tech - Field Repair Animal Health P3 —
WO-01352374 100 186d 2d 187d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01352375 100 186d 1d 187d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01352376 100 186d 2d 187d Needs Action Coordinators Reschedule Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01352377 100 186d 1d 187d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01352378 100 186d 2d 187d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01352379 100 186d 2d 187d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01352380 100 186d 2d 187d Needs Action Coordinators Reschedule Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01352381 100 187d 2d 187d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01352382 100 187d 2d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352383 100 186d 2d 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01352384 100 185d 1d 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Repair FCO PC —
WO-01352390 100 186d 1d 187d Needs Action Coordinators Scheduled Atrius Health Misc. Inspection Healthcare Provider P5 —
WO-01352391 100 186d 1d 187d Needs Action Coordinators Assigned The Cigna Group Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 204d
3 HIGI LLC 1,207 1,207 224d
4 GCX Medical 825 825 204d
5 CVS 515 515 250d
6 GE HEALTHCARE 489 489 222d
7 Oak Street Health 243 243 201d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 205d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 348d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 197d
15 HCA Urgent Care 62 62 211d