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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
250d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 207d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 207d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 195d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 186d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 180d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 182d
Technician / Field Supervisor
Filtered to Coordinators (Specialist Planner Coordinators) — Show all teams

Attention Queue

Showing 4,806 of 12,104 open WOs · team: Coordinators
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01315249 100 229d 69d 276d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315255 100 222d 65d 276d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315256 100 222d 66d 276d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315259 100 222d 65d 276d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315262 100 222d 65d 276d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315263 100 222d 65d 276d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315335 100 180d 3d 275d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Customer Approval Yes
WO-01315410 100 186d 15d 275d Needs Action Coordinators Reschedule HEMATOLOGY ONCOLOGY Repair Healthcare Provider P5 Vendor Yes
WO-01315415 100 186d 15d 275d Needs Action Coordinators Reschedule HEMATOLOGY ONCOLOGY Repair Healthcare Provider P5 Vendor Yes
WO-01315516 100 226d 68d 272d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01315523 100 229d 68d 272d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315527 100 194d 12d 272d Needs Action Coordinators Scheduled Access Health - WV Inspection Healthcare Provider PSM Parts Wrong —
WO-01315559 100 184d 50d 272d Needs Action Coordinators Scheduled SB Clinical Practice Management Plan, Inc Inspection Healthcare Provider PSM —
WO-01315574 100 180d 2d 272d Needs Action Coordinators Scheduled DIVISION OF FORENSIC SCIENCES Repair EMS P7 Yes
WO-01315575 100 180d 2d 272d Needs Action Coordinators Scheduled DIVISION OF FORENSIC SCIENCES Repair EMS P7 Parts Wrong Yes
WO-01315577 100 180d 2d 272d Needs Action Coordinators Scheduled DIVISION OF FORENSIC SCIENCES Repair EMS P7 Parts Wrong Yes
WO-01315587 100 179d 44d 272d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC Parts Backorder —
WO-01315637 100 229d 67d 272d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315660 100 222d 67d 272d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315664 100 222d 67d 272d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315665 100 222d 67d 272d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315672 100 222d 65d 272d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315704 100 254d 67d 271d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01315754 100 254d 67d 271d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01315781 100 254d 67d 271d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01315782 100 254d 67d 271d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01315872 100 254d 67d 271d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01316150 100 229d 66d 270d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316152 100 222d 66d 270d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316153 100 222d 66d 270d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316154 100 222d 66d 270d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316157 100 222d 66d 270d Needs Action Coordinators Assigned EPISCOPAL SENIOR LIFE Depot - Syracuse Healthcare Provider PSM —
WO-01316158 100 222d 66d 270d Needs Action Coordinators Assigned EPISCOPAL SENIOR LIFE Depot - Syracuse Healthcare Provider P5 —
WO-01316159 100 180d 2d 270d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (CROSSLAB) Preventive Maintenance Lab/Power PSM Parts Wrong —
WO-01316160 100 180d 2d 270d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (CROSSLAB) Preventive Maintenance Lab/Power PSM Parts Wrong —
WO-01316162 100 180d 2d 270d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (CROSSLAB) Calibration Lab/Power PSM Parts Wrong —
WO-01316171 100 187d 41d 270d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC Vendor —
WO-01316175 100 222d 66d 270d Needs Action Coordinators Assigned EPISCOPAL SENIOR LIFE Depot - Syracuse Healthcare Provider PSM —
WO-01316186 100 222d 66d 270d Needs Action Coordinators Assigned EPISCOPAL SENIOR LIFE Depot - Syracuse Healthcare Provider PSM —
WO-01316195 100 184d 66d 270d Needs Action Coordinators Scheduled GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01316198 100 184d 62d 270d Needs Action Coordinators Scheduled GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01316208 100 180d 2d 270d Needs Action Coordinators Scheduled Community Health Center CHC New Britain Repair Healthcare Provider P3 Yes
WO-01316227 100 239d — 270d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Parts Wrong —
WO-01316234 100 183d 66d 270d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316237 100 198d 56d 270d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM Parts Wrong —
WO-01316246 100 198d 54d 270d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316251 100 198d 56d 270d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316255 100 179d 17d 270d Needs Action Coordinators Reschedule Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316261 100 179d 56d 270d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316289 100 183d 53d 270d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Pre-trial Inspection Healthcare Provider PSM Parts Wrong —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 348d
2 GE Healthcare FMI 2,737 2,737 197d
3 HIGI LLC 1,207 1,207 217d
4 GCX Medical 825 825 197d
5 CVS 515 515 243d
6 GE HEALTHCARE 489 489 215d
7 Oak Street Health 243 243 194d
8 MIDMARK 187 187 184d
9 AGILENT TECHNOLOGIES (ASP) 173 173 198d
10 AGILENT TECHNOLOGIES (VPD) 153 153 211d
11 TEXAS MEDICAL SCREENING 144 144 189d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 341d
13 Conviva Care Solutions (Humana) 99 99 191d
14 Modern Animal Hospital 63 63 190d
15 HCA Urgent Care 62 62 204d