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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
318d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 275d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 276d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 264d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 254d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 249d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 251d
Technician / Field Supervisor
Filtered to Coordinators (Specialist Planner Coordinators) — Show all teams

Attention Queue

Showing 4,806 of 12,104 open WOs · team: Coordinators
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01351650 100 249d 2d 252d Needs Action Coordinators Scheduled Oak Street Health Misc. Inspection Healthcare Provider P7 —
WO-01351653 100 252d 4d 252d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01351657 100 252d 4d 252d Needs Action Coordinators Scheduled GE HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351659 100 249d 4d 252d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351660 100 252d 4d 252d Needs Action Coordinators Scheduled GE HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351666 100 252d 4d 252d Needs Action Coordinators Scheduled GE HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351668 100 250d 4d 252d Needs Action Coordinators Scheduled GE HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351683 100 249d 3d 252d Needs Action Coordinators Assigned ESCONDIDO FIRE DEPARTMENT Repair EMS P7 Yes
WO-01351684 100 247d 0d 252d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Wrong —
WO-01351685 100 247d 0d 252d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Wrong —
WO-01351735 100 250d 3d 250d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (VPD) Acct. Management Lab/Power P5 —
WO-01351736 100 250d 3d 250d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (VPD) Acct. Management Lab/Power P5 —
WO-01351742 100 250d 3d 250d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Installation Lab/Power PC —
WO-01351743 100 248d 2d 250d Needs Action Coordinators Reschedule Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01351744 100 250d 3d 250d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Installation Lab/Power PC —
WO-01351746 100 249d 2d 250d Needs Action Coordinators Assigned PLANNED PARENTHOOD OF NORTH COUNTRY Inspection Healthcare Provider PSM —
WO-01351748 100 249d 2d 250d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351749 100 249d 2d 250d Needs Action Coordinators Assigned PLANNED PARENTHOOD OF NORTH COUNTRY Inspection Healthcare Provider PSM —
WO-01351754 100 249d 3d 250d Needs Action Coordinators Assigned Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01351755 100 248d 1d 250d Needs Action Coordinators Assigned Centurion of Florida Inspection Healthcare Provider PSM —
WO-01351756 100 248d 3d 250d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01351757 100 248d 1d 250d Needs Action Coordinators Scheduled Optima Dermatology Repair Healthcare Provider P7 Yes
WO-01351758 100 248d 1d 250d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351759 100 250d 3d 250d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351760 100 250d 3d 250d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351761 100 248d 1d 250d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351762 100 250d 3d 250d Needs Action Coordinators Ready for Scheduling CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01351763 100 250d 3d 250d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351764 100 250d 3d 250d Needs Action Coordinators Ready for Scheduling COTTAGE HOSE AMBULANCE CORP Preventive Maintenance EMS PSM —
WO-01351765 100 250d 3d 250d Needs Action Coordinators Ready for Scheduling COTTAGE HOSE AMBULANCE CORP Preventive Maintenance EMS PSM —
WO-01351766 100 250d 3d 250d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351768 100 248d 2d 250d Needs Action Coordinators Assigned The Cigna Group Inspection Healthcare Provider PSM —
WO-01351769 100 250d 3d 250d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351771 100 248d 2d 250d Needs Action Coordinators Assigned The Cigna Group Inspection Healthcare Provider PSM —
WO-01351772 100 250d 3d 250d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351774 100 250d 3d 250d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01351775 100 250d 3d 250d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351776 100 250d 3d 250d Needs Action Coordinators Scheduled CenterWell (Humana) Misc. Inspection Healthcare Provider P5 —
WO-01351777 100 250d 3d 250d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351778 100 250d 3d 250d Needs Action Coordinators Ready for Scheduling Aspire of WNY Inspection Healthcare Provider PSM —
WO-01351780 100 250d 3d 250d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01351781 100 250d 3d 250d Needs Action Coordinators Ready for Scheduling Aspire of WNY Inspection Healthcare Provider PSM —
WO-01351782 100 250d 3d 250d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01351783 100 248d 1d 250d Needs Action Coordinators Ready for Scheduling HIGI LLC Repair/PM Kiosk P4 Yes
WO-01351786 100 249d 3d 250d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351788 100 250d 3d 250d Needs Action Coordinators Scheduled MIDMARK Delivery Healthcare Provider PC —
WO-01351789 100 247d 2d 250d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01351790 100 248d 2d 250d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351791 100 249d 2d 250d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351792 100 249d 2d 250d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 416d
2 GE Healthcare FMI 2,737 2,737 266d
3 HIGI LLC 1,207 1,207 286d
4 GCX Medical 825 825 266d
5 CVS 515 515 312d
6 GE HEALTHCARE 489 489 284d
7 Oak Street Health 243 243 263d
8 MIDMARK 187 187 253d
9 AGILENT TECHNOLOGIES (ASP) 173 173 267d
10 AGILENT TECHNOLOGIES (VPD) 153 153 280d
11 TEXAS MEDICAL SCREENING 144 144 257d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 410d
13 Conviva Care Solutions (Humana) 99 99 260d
14 Modern Animal Hospital 63 63 259d
15 HCA Urgent Care 62 62 273d