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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 267d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 252d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01350844 100 255d 4d 259d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01350846 100 257d 6d 259d Needs Action Coordinators Assigned ANDERSON CREEK EMS Preventive Maintenance EMS PSM —
WO-01350848 100 250d 6d 259d Needs Action Materials Awaiting Parts ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Yes
WO-01350849 100 253d 7d 259d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01350850 100 250d 6d 259d Needs Action Materials Awaiting Parts ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Yes
WO-01350852 100 259d 7d 259d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350853 100 251d 1d 259d Needs Action Field Work Incomplete GE Healthcare FMI FCO FCO PC —
WO-01350854 100 251d 6d 259d Needs Action Holding On Hold Modern Animal Hospital Virtual Tech - Depot Animal Health PC Yes
WO-01350855 100 251d 1d 259d Needs Action Field Work Incomplete GE Healthcare FMI FCO FCO PC —
WO-01350856 100 250d 0d 259d Needs Action Holding On Hold Thundermist Health Center Depot Healthcare Provider PSM Parts Shipping Yes
WO-01350857 100 250d 3d 259d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01350858 100 258d 6d 259d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01350859 100 258d 6d 258d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01350860 100 256d 5d 258d Needs Action Coordinators Scheduled ShurMed EMS Preventive Maintenance EMS PSM —
WO-01350861 100 253d 7d 258d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01350862 100 258d 7d 258d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01350863 100 257d 6d 258d Needs Action Coordinators Scheduled YesCare Inspection Healthcare Provider PSM —
WO-01350864 100 256d 5d 258d Needs Action Coordinators Scheduled ShurMed EMS Repair EMS P7 —
WO-01350865 100 251d 0d 258d Needs Action Billing Billing Review MOPEC Repair Healthcare Provider P7 —
WO-01350867 100 251d 5d 258d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01350868 100 258d 6d 258d Needs Action Coordinators Scheduled COVETRUS Preventive Maintenance Animal Health PSM Vendor —
WO-01350869 100 258d 7d 258d Needs Action Coordinators Ready for Scheduling Coastal Family Health Center Inspection Healthcare Provider PSM —
WO-01350870 100 258d 7d 258d Needs Action Coordinators Ready for Scheduling FOUNDCARE HEALTH CENTER Inspection Healthcare Provider PSM —
WO-01350871 100 258d 7d 258d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01350872 100 258d 7d 258d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01350873 100 251d 7d 258d Needs Action Materials Awaiting Parts Morgan Funeral Home Repair EMS P7 Yes
WO-01350875 100 258d 7d 258d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01350876 100 258d 7d 258d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01350877 100 258d 7d 258d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01350878 100 258d 7d 258d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01350880 100 258d 7d 258d Needs Action Coordinators Ready for Scheduling FOUNDCARE HEALTH CENTER Inspection Healthcare Provider PSM —
WO-01350881 100 258d 7d 258d Needs Action Coordinators Ready for Scheduling FOUNDCARE HEALTH CENTER Inspection Healthcare Provider PSM —
WO-01350882 100 253d 5d 258d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01350883 100 258d 7d 258d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01350885 100 255d 3d 258d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01350887 100 250d 6d 258d Needs Action Materials Awaiting Parts ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Yes
WO-01350889 100 258d 7d 258d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01350891 100 258d 7d 258d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01350892 100 255d 3d 258d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01350895 100 258d 7d 258d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01350900 100 255d 3d 258d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01350901 100 258d 7d 258d Needs Action Coordinators Assigned HIGI LLC Connectivity Kiosk P4 —
WO-01350903 100 255d 3d 258d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01350906 100 252d 7d 258d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01350909 100 250d — 258d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01350913 100 250d — 258d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01350916 100 258d 7d 258d Needs Action Coordinators Assigned Carelon Inspection Healthcare Provider PSM —
WO-01350919 100 252d 3d 258d Needs Action Coordinators Assigned BANFIELD PET HOSPITAL Preventive Maintenance Healthcare Provider PSM —
WO-01350920 100 255d 3d 258d Needs Action Holding On Hold HonorHealth Network Inspection Healthcare Provider PSM —
WO-01350921 100 258d 7d 258d Needs Action Coordinators Ready for Scheduling Carelon Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 269d
5 CVS 515 515 315d
6 GE HEALTHCARE 489 489 287d
7 Oak Street Health 243 243 266d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 270d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 262d
15 HCA Urgent Care 62 62 276d