Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 202d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 187d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 189d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01352267 100 187d 2d 187d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Repair FCO PC —
WO-01352268 100 187d 2d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01352269 100 187d 2d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01352270 100 186d 2d 187d Needs Action Materials Awaiting Parts Paoli Surgery Center Repair Healthcare Provider P3 Yes
WO-01352271 100 185d 2d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352272 100 185d 2d 187d Needs Action Materials Awaiting Parts SHIELDS HEALTHCARE GROUP Repair EMS P7 Yes
WO-01352273 100 187d 2d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01352275 100 187d 2d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01352276 100 185d 2d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352277 100 186d 2d 187d Needs Action Coordinators Reschedule VillageMD Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01352278 100 187d 2d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352279 100 187d 2d 187d Needs Action Coordinators Assigned ROBERT WOOD JOHNSON BARNABAS HEALTH Inspection EMS PSM —
WO-01352281 100 186d 2d 187d Needs Action Coordinators Assigned ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01352282 100 185d 2d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352285 100 187d 2d 187d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01352286 100 187d 2d 187d Needs Action Coordinators Ready for Scheduling US Digestive Health Disease Associates Inspection Healthcare Provider PSM —
WO-01352287 100 187d 2d 187d Needs Action Coordinators Ready for Scheduling Modern Animal Hospital Inspection Animal Health PSM —
WO-01352290 100 187d 2d 187d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352291 100 187d 2d 187d Needs Action Coordinators Ready for Scheduling Community Health Center CHC New Britain Inspection Healthcare Provider PSM —
WO-01352292 100 185d 2d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352293 100 187d 2d 187d Needs Action Coordinators Ready for Scheduling Centurion of Georgia Inspection Healthcare Provider PSM —
WO-01352294 100 185d 2d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352295 100 187d 2d 187d Needs Action Coordinators Scheduled ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01352296 100 185d 2d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352297 100 185d 2d 187d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352298 100 186d 1d 187d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services P5 —
WO-01352299 100 186d 1d 187d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services P5 —
WO-01352300 100 186d 1d 187d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services P5 —
WO-01352302 100 186d 1d 187d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services P5 —
WO-01352303 100 186d 1d 187d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services P5 —
WO-01352305 100 187d 2d 187d Needs Action Coordinators Assigned LUTHERAN CARE Depot - Syracuse Healthcare Provider P5 —
WO-01352307 100 186d 1d 187d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services P5 —
WO-01352308 100 187d 2d 187d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01352309 100 185d 1d 187d Needs Action Materials Awaiting Parts MOPEC Repair Healthcare Provider P7 Parts Shipping Cust
WO-01352310 100 186d 1d 187d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services P5 —
WO-01352312 100 186d 1d 187d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services P5 —
WO-01352313 100 187d 2d 187d Needs Action Coordinators Assigned LUTHERAN CARE Depot - Syracuse Healthcare Provider P5 —
WO-01352314 100 186d 1d 187d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services P5 —
WO-01352315 100 187d 2d 187d Needs Action Coordinators Assigned ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01352316 100 187d 2d 187d Needs Action Coordinators Assigned LUTHERAN CARE Depot - Syracuse Healthcare Provider P5 —
WO-01352318 100 187d 2d 187d Needs Action Coordinators Assigned LUTHERAN CARE Depot - Syracuse Healthcare Provider P5 —
WO-01352319 100 187d 2d 187d Needs Action Coordinators Assigned ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01352320 100 186d 2d 187d Needs Action Coordinators Scheduled LUTHERAN CARE Delivery Healthcare Provider PSM —
WO-01352321 100 187d 2d 187d Needs Action Coordinators Assigned ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01352322 100 187d 2d 187d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01352323 100 186d 2d 187d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01352325 100 187d 2d 187d Needs Action Coordinators Ready for Scheduling Aspire of WNY Inspection Healthcare Provider PSM —
WO-01352327 100 187d 2d 187d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01352328 100 185d — 187d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352329 100 186d 1d 187d Needs Action Coordinators Ready for Scheduling DOWNEY FIRE DEPARTMENT Repair EMS P7 Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 204d
3 HIGI LLC 1,207 1,207 224d
4 GCX Medical 825 825 204d
5 CVS 515 515 250d
6 GE HEALTHCARE 489 489 222d
7 Oak Street Health 243 243 201d
8 MIDMARK 187 187 191d
9 AGILENT TECHNOLOGIES (ASP) 173 173 205d
10 AGILENT TECHNOLOGIES (VPD) 153 153 218d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 348d
13 Conviva Care Solutions (Humana) 99 99 198d
14 Modern Animal Hospital 63 63 197d
15 HCA Urgent Care 62 62 211d