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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
250d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 207d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 208d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 195d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 186d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 180d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 183d
Technician / Field Supervisor
Filtered to Coordinators (Specialist Planner Coordinators) — Show all teams

Attention Queue

Showing 4,806 of 12,104 open WOs · team: Coordinators
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01338415 100 180d 2d 209d Needs Action Coordinators Assigned FMBCNC, LLC Inspection Healthcare Provider PSM —
WO-01338416 100 180d 2d 209d Needs Action Coordinators Assigned Sport Ortho Urgent Care Inspection Healthcare Provider PSM —
WO-01338418 100 209d 23d 209d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01338419 100 205d 19d 209d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01338420 100 181d 3d 209d Needs Action Coordinators Scheduled PRIMARY CARE OF WNY Inspection Healthcare Provider PSM —
WO-01338421 100 209d 23d 209d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01338422 100 205d 19d 209d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01338424 100 192d 10d 209d Needs Action Coordinators Scheduled Dr Lawrence B Marks DDS Calibration Healthcare Provider PSM —
WO-01338429 100 207d 21d 209d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01338430 100 191d 15d 209d Needs Action Coordinators Scheduled WYLIE FUNERAL HOME Repair EMS P7 Parts Wrong Yes
WO-01338431 100 207d 21d 209d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01338432 100 179d 2d 209d Needs Action Coordinators Reschedule WYLIE FUNERAL HOME Repair EMS P7 Parts Wrong Yes
WO-01338433 100 207d 21d 209d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01338439 100 207d 20d 209d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01338440 100 207d 20d 209d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01338469 100 181d 3d 209d Needs Action Coordinators Scheduled Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01338490 100 198d 16d 209d Needs Action Coordinators Assigned MONROE COUNTY EMS KY Preventive Maintenance EMS PSM Parts Wrong —
WO-01338492 100 209d 22d 209d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338494 100 209d — 209d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338514 100 205d 22d 209d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338520 100 179d 1d 208d Needs Action Coordinators Assigned Oak Street Health Inspection Healthcare Provider PSM —
WO-01338522 100 180d 2d 208d Needs Action Coordinators Assigned Sport Ortho Urgent Care Inspection Healthcare Provider PSM —
WO-01338523 100 208d 22d 208d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01338524 100 202d 22d 208d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01338526 100 180d 2d 208d Needs Action Coordinators Assigned UMMS Ambulatory Care, LLC (DBA UM Urgent Care) Inspection Healthcare Provider PSM —
WO-01338527 100 180d 2d 208d Needs Action Coordinators Assigned HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01338528 100 207d 21d 208d Needs Action Coordinators Scheduled Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01338529 100 184d 4d 208d Needs Action Coordinators Scheduled BUFFALO WOMENS SERVICES Inspection Healthcare Provider PSM —
WO-01338530 100 180d 2d 208d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01338531 100 198d 14d 208d Needs Action Coordinators Scheduled Oak Street Health Inspection Healthcare Provider PSM —
WO-01338533 100 181d 2d 208d Needs Action Coordinators Assigned Oak Street Health Inspection Healthcare Provider PSM —
WO-01338537 100 202d 18d 208d Needs Action Coordinators Scheduled ST CLAIR TOWNSHIP LIFE SQUAD Preventive Maintenance EMS PSM —
WO-01338544 100 208d 22d 208d Needs Action Coordinators Assigned RAVENNA FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01338547 100 180d 2d 208d Needs Action Coordinators Assigned Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01338556 100 179d 4d 208d Needs Action Coordinators Assigned Veterinary Medical Center & Binghamton Animal CLINIC Virtual Tech - Field Repair Animal Health P3 Yes
WO-01338564 100 184d 21d 208d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01338584 100 198d 22d 208d Needs Action Coordinators Ready for Scheduling GULDMANN INC Repair Installation P7 —
WO-01338590 100 202d 22d 208d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338591 100 206d 20d 208d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338593 100 206d 20d 208d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338596 100 206d 20d 208d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338597 100 206d 19d 208d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338600 100 206d 19d 208d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338602 100 206d 19d 208d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338603 100 206d 19d 208d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338608 100 181d 11d 208d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01338624 100 200d 16d 208d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338625 100 204d 18d 208d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338626 100 204d 18d 208d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338696 100 181d 22d 208d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 Parts Wrong —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 348d
2 GE Healthcare FMI 2,737 2,737 198d
3 HIGI LLC 1,207 1,207 218d
4 GCX Medical 825 825 197d
5 CVS 515 515 243d
6 GE HEALTHCARE 489 489 215d
7 Oak Street Health 243 243 194d
8 MIDMARK 187 187 185d
9 AGILENT TECHNOLOGIES (ASP) 173 173 198d
10 AGILENT TECHNOLOGIES (VPD) 153 153 212d
11 TEXAS MEDICAL SCREENING 144 144 189d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 342d
13 Conviva Care Solutions (Humana) 99 99 192d
14 Modern Animal Hospital 63 63 190d
15 HCA Urgent Care 62 62 205d