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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
318d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 275d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 276d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 263d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 254d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 248d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 251d
Technician / Field Supervisor
Filtered to Coordinators (Specialist Planner Coordinators) — Show all teams

Attention Queue

Showing 4,806 of 12,104 open WOs · team: Coordinators
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01337876 100 276d 26d 282d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337877 100 276d 26d 282d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337878 100 276d 26d 282d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337879 100 263d 26d 282d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337880 100 263d 26d 282d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337881 100 263d 26d 282d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337882 100 263d 26d 282d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337883 100 256d 24d 282d Needs Action Coordinators Assigned BAY STATE EMS EDUCATORS Preventive Maintenance EMS PSM Weather Yes
WO-01337884 100 280d 24d 282d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337887 100 280d 24d 282d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337888 100 263d 22d 282d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337889 100 263d 26d 282d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337891 100 263d 26d 282d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337977 100 254d 24d 281d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01337987 100 280d 24d 281d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM Parts Wrong —
WO-01337988 100 249d 21d 281d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01337994 100 281d 25d 281d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM Customer Schedule —
WO-01338021 100 247d 24d 281d Needs Action Coordinators Assigned CHALFONT EMS Repair EMS P7 Parts Wrong Yes
WO-01338022 100 248d 3d 281d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338024 100 248d 22d 281d Needs Action Coordinators Assigned Open Cities Health Center Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01338040 100 274d 21d 281d Needs Action Coordinators Scheduled HIGI LLC Repair/PM Kiosk P4 Yes
WO-01338041 100 247d 7d 281d Needs Action Coordinators Assigned Oak Street Health Inspection Healthcare Provider PSM —
WO-01338046 100 281d 25d 281d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01338047 100 277d 23d 281d Needs Action Coordinators Assigned SEVILLE GUILFORD EMS Preventive Maintenance EMS PSM —
WO-01338048 100 281d 25d 281d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01338049 100 247d 1d 281d Needs Action Coordinators Assigned AFC Urgent Care - Aston Inspection Healthcare Provider PSM —
WO-01338050 100 277d 23d 281d Needs Action Coordinators Assigned ERHART YORK FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01338051 100 277d 23d 281d Needs Action Coordinators Assigned SOUTH EUCLID FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01338052 100 248d 2d 281d Needs Action Coordinators Assigned FMBCNC, LLC Inspection Healthcare Provider PSM —
WO-01338053 100 248d 2d 281d Needs Action Coordinators Assigned FMBCNC, LLC Inspection Healthcare Provider PSM —
WO-01338054 100 277d 23d 281d Needs Action Coordinators Assigned WICKLIFFE FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01338086 100 281d 25d 281d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01338128 100 248d 3d 281d Needs Action Coordinators Assigned YesCare Inspection Healthcare Provider PSM —
WO-01338133 100 280d 24d 281d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338135 100 270d 17d 281d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338141 100 248d 2d 281d Needs Action Coordinators Scheduled YesCare Inspection Healthcare Provider PSM Customer Schedule —
WO-01338158 100 253d 6d 281d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338195 100 277d 24d 281d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338196 100 276d 21d 281d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338200 100 247d 5d 280d Needs Action Coordinators Reschedule MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01338237 100 280d 24d 280d Needs Action Coordinators Scheduled HIGI LLC Cross-Training Kiosk PC —
WO-01338238 100 280d 24d 280d Needs Action Coordinators Scheduled HIGI LLC Cross-Training Kiosk PC —
WO-01338243 100 268d 18d 280d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338244 100 273d 18d 280d Needs Action Coordinators Scheduled Ithaca Piercing & Tattoo Inspection Healthcare Provider PSM —
WO-01338248 100 248d 2d 280d Needs Action Coordinators Assigned Oak Street Health Inspection Healthcare Provider PSM —
WO-01338249 100 247d 1d 280d Needs Action Coordinators Assigned The Cigna Group Inspection Healthcare Provider PSM —
WO-01338251 100 280d 24d 280d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01338252 100 276d 22d 280d Needs Action Coordinators Scheduled Men’s Health Boston Inspection Healthcare Provider PSM —
WO-01338253 100 270d 18d 280d Needs Action Coordinators Assigned Wellpath LLC Inspection Healthcare Provider PSM —
WO-01338256 100 280d 24d 280d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 416d
2 GE Healthcare FMI 2,737 2,737 265d
3 HIGI LLC 1,207 1,207 285d
4 GCX Medical 825 825 265d
5 CVS 515 515 311d
6 GE HEALTHCARE 489 489 283d
7 Oak Street Health 243 243 262d
8 MIDMARK 187 187 253d
9 AGILENT TECHNOLOGIES (ASP) 173 173 266d
10 AGILENT TECHNOLOGIES (VPD) 153 153 279d
11 TEXAS MEDICAL SCREENING 144 144 257d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 409d
13 Conviva Care Solutions (Humana) 99 99 260d
14 Modern Animal Hospital 63 63 258d
15 HCA Urgent Care 62 62 272d