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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01313988 100 279d 73d 350d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313989 100 279d 73d 350d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313991 100 279d 73d 350d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313992 100 279d 73d 350d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313993 100 279d 73d 350d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313994 100 279d 73d 350d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313995 100 279d 73d 350d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313996 100 279d 73d 350d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313997 100 279d 73d 350d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01313999 100 279d 73d 350d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314000 100 279d 73d 350d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314001 100 279d 73d 350d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314473 100 278d 21d 349d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PSM Parts Shipping Yes
WO-01314520 100 259d 38d 349d Needs Action Holding On Hold ALLEGIANCE MOBILE HEALTH EMS - CORPUS CHRISTIE Repair EMS P7 Yes
WO-01314552 100 269d 69d 349d Needs Action Coordinators Ready for Scheduling GULDMANN INC Installation Installation PC —
WO-01314554 100 269d 69d 349d Needs Action Coordinators Ready for Scheduling GULDMANN INC Installation Installation PC —
WO-01314562 100 285d 63d 349d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01314600 100 329d 0d 349d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01314601 100 346d 0d 349d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01314615 100 329d 0d 349d Needs Action Billing Invoice Pending HIGI LLC Repair Kiosk P4 —
WO-01314638 100 329d 0d 349d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01314645 100 264d 0d 349d Needs Action Billing WO Correction Needed MIDMARK Repair Healthcare Provider P4 Customer Approval Cust
WO-01314710 100 299d 71d 348d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01314713 100 285d 71d 348d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01314731 100 272d 54d 348d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01314739 100 297d 65d 348d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01314812 100 285d 68d 348d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01314821 100 258d 20d 348d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Repair FCO PC —
WO-01314829 100 252d 12d 348d Needs Action Coordinators Ready for Scheduling First Choice Health Centers, Inc. Preventive Maintenance Healthcare Provider PSM —
WO-01314846 100 250d 0d 348d Needs Action Holding On Hold Sono Bello Virtual Tech - Depot Healthcare Provider P3 Yes
WO-01314854 100 284d 25d 348d Needs Action Coordinators Scheduled CareATC Inspection Healthcare Provider PSM —
WO-01314869 100 259d 71d 348d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314870 100 265d 49d 348d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314871 100 266d 13d 348d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314872 100 255d 71d 348d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314874 100 272d 71d 348d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314875 100 255d 71d 348d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314876 100 308d 46d 348d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314878 100 272d 48d 348d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314881 100 283d 27d 348d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314882 100 272d 48d 348d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314883 100 348d 71d 348d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314884 100 348d 71d 348d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314885 100 348d 71d 348d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01314886 100 348d 71d 348d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01315074 100 258d 70d 347d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01315075 100 279d 70d 347d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01315078 100 258d 70d 347d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01315079 100 258d 70d 347d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01315082 100 258d 70d 347d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d