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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01328683 100 251d 0d 297d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Wrong Yes
WO-01328687 100 255d 30d 297d Needs Action Materials Awaiting Parts HCA Urgent Care Repair Healthcare Provider P3 Yes
WO-01328689 100 266d 13d 297d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01328698 100 293d 33d 297d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01328700 100 296d 33d 297d Needs Action Coordinators Assigned Walgreens Inspection Healthcare Provider PSM —
WO-01328701 100 297d 34d 297d Needs Action Coordinators Scheduled CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01328704 100 297d 34d 297d Needs Action Coordinators Ready for Scheduling HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01328708 100 253d 3d 297d Needs Action Field Work Incomplete PHILIPS HEALTHCARE Repair FCO PC —
WO-01328710 100 294d 33d 297d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01328712 100 251d 34d 297d Needs Action Coordinators Assigned HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01328713 100 293d 32d 297d Needs Action Coordinators Scheduled CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01328716 100 297d 34d 297d Needs Action Coordinators Scheduled CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01328718 100 251d 2d 297d Needs Action Materials Awaiting Parts - Customer VillageMD Virtual Tech Healthcare Provider PC Parts Backorder —
WO-01328720 100 268d 0d 297d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01328721 100 268d 0d 297d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01328722 100 249d 31d 297d Needs Action Materials Awaiting Parts United Vein and Vascular Centers Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01328724 100 268d 0d 297d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01328725 100 268d 0d 297d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01328729 100 268d 0d 297d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01328733 100 268d 0d 297d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01328735 100 268d 0d 297d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01328737 100 268d 0d 297d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01328739 100 289d 29d 297d Needs Action Holding On Hold GE Healthcare FMI Installation FCO PC —
WO-01328743 100 296d 33d 297d Needs Action Coordinators Assigned DPW Wernersville Inspection Healthcare Provider PSM —
WO-01328748 100 265d 34d 297d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328752 100 265d 34d 297d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328753 100 293d 34d 297d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328756 100 266d 0d 297d Needs Action Billing Ready to Bill AUBURN SENIOR SERVICES Delivery Healthcare Provider PSM —
WO-01328757 100 293d 34d 297d Needs Action Coordinators Assigned AUBURN SENIOR SERVICES Depot - Syracuse Healthcare Provider PSM —
WO-01328758 100 293d 34d 297d Needs Action Coordinators Assigned AUBURN SENIOR SERVICES Depot - Syracuse Healthcare Provider PSM —
WO-01328759 100 249d 0d 297d Needs Action Billing WO Correction Needed MIDMARK Repair Healthcare Provider P4 —
WO-01328760 100 293d 34d 297d Needs Action Coordinators Assigned AUBURN SENIOR SERVICES Depot - Syracuse Healthcare Provider PSM —
WO-01328762 100 293d 34d 297d Needs Action Coordinators Assigned AUBURN SENIOR SERVICES Depot - Syracuse Healthcare Provider PSM —
WO-01328763 100 293d 34d 297d Needs Action Coordinators Assigned AUBURN SENIOR SERVICES Depot - Syracuse Healthcare Provider PSM —
WO-01328764 100 293d 34d 297d Needs Action Coordinators Assigned AUBURN SENIOR SERVICES Depot - Syracuse Healthcare Provider PSM —
WO-01328765 100 293d 34d 297d Needs Action Coordinators Assigned AUBURN SENIOR SERVICES Depot - Syracuse Healthcare Provider PSM —
WO-01328767 100 293d 34d 296d Needs Action Coordinators Assigned AUBURN SENIOR SERVICES Depot - Syracuse Healthcare Provider PSM —
WO-01328869 100 281d 0d 296d Needs Action Billing Billing Review GE HEALTHCARE Repair Project PC —
WO-01328873 100 281d 0d 296d Needs Action Billing Billing Review GE HEALTHCARE Repair Project PC Parts Wrong —
WO-01328876 100 279d 0d 296d Needs Action Billing Billing Review GE HEALTHCARE Repair Project PC —
WO-01328879 100 281d 0d 296d Needs Action Billing Billing Review GE HEALTHCARE Repair Project PC —
WO-01328911 100 251d 0d 296d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328919 100 250d 0d 296d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01328936 100 296d 33d 296d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01328937 100 296d 33d 296d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01328938 100 254d 0d 296d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01328940 100 250d 0d 296d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01328943 100 250d 0d 296d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01328944 100 250d 0d 296d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01328963 100 252d 27d 296d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 267d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d