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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
254d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 212d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 212d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 200d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 191d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 185d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 187d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01328123 100 238d 39d 238d Needs Action Coordinators Assigned Infusion for Health Inspection Healthcare Provider PSM —
WO-01328124 100 217d 24d 238d Needs Action Holding On Hold Dr. Iwona Paolucci M.D. Inspection Healthcare Provider PSM —
WO-01328125 100 184d 1d 238d Needs Action Coordinators Scheduled University of North Florida Inspection Healthcare Provider PSM —
WO-01328128 100 185d 1d 238d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01328136 100 185d 22d 238d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Cust
WO-01328157 100 199d 12d 238d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01328159 100 234d 38d 237d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328160 100 234d 38d 237d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328161 100 185d 38d 237d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328174 100 184d 29d 235d Needs Action Coordinators Scheduled Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01328184 100 195d 10d 235d Needs Action Coordinators Scheduled LOUISVILLE METRO EMS Preventive Maintenance EMS PSM —
WO-01328193 100 185d 3d 235d Needs Action Coordinators Scheduled The Cigna Group Inspection Healthcare Provider PSM —
WO-01328195 100 190d 33d 235d Needs Action Coordinators Assigned MOREHEAD CITY FIRE & EMS DEPARTMENT Preventive Maintenance EMS PSM —
WO-01328196 100 184d 0d 235d Needs Action Field Work Tech On Site HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01328200 100 184d 36d 235d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328201 100 184d 36d 235d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328202 100 184d 36d 235d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328203 100 184d 36d 235d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328204 100 197d 32d 235d Needs Action Coordinators Scheduled ADAIR COUNTY EMS Preventive Maintenance EMS PSM —
WO-01328206 100 185d 33d 235d Needs Action Coordinators Assigned Sterling Medical Inspection Healthcare Provider PSM —
WO-01328207 100 185d 2d 235d Needs Action Holding On Hold Salem EMS Preventive Maintenance EMS PSM Customer Schedule —
WO-01328214 100 184d 37d 235d Needs Action Coordinators Assigned AMBICAB MEDICAL TRANSPORTATION Preventive Maintenance EMS PSM Weather —
WO-01328215 100 184d 0d 235d Needs Action Coordinators Scheduled CLINTONVILLE AREA AMBULANCE SERVICE Preventive Maintenance EMS PSM —
WO-01328225 100 206d 17d 235d Needs Action Holding On Hold CORAM FIRE DISTRICT Preventive Maintenance EMS PSM —
WO-01328228 100 235d 38d 235d Needs Action Coordinators Assigned BURBANK FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01328231 100 190d 33d 235d Needs Action Coordinators Assigned METZ MEDICAL TRANSPORT Preventive Maintenance EMS PSM —
WO-01328239 100 200d 34d 235d Needs Action Coordinators Assigned HEALTHFLEET AMBULANCE Preventive Maintenance EMS PSM —
WO-01328242 100 186d 3d 235d Needs Action Coordinators Reschedule STEELVILLE AMBULANCE DISTRICT Preventive Maintenance EMS PSM —
WO-01328244 100 231d 33d 235d Needs Action Coordinators Assigned HEALTHFLEET AMBULANCE Preventive Maintenance EMS PSM —
WO-01328246 100 184d 0d 235d Needs Action Coordinators Scheduled FALLING SPRING VOLUNTEER RESCUE SQUAD Preventive Maintenance EMS PSM —
WO-01328251 100 207d 18d 235d Needs Action Coordinators Scheduled The Cigna Group Inspection Healthcare Provider PSM —
WO-01328262 100 184d 1d 235d Needs Action Field Work Tech On Site SCIOTO AMBULANCE DISTRICT Preventive Maintenance EMS PSM Parts Wrong —
WO-01328264 100 186d 34d 235d Needs Action Coordinators Assigned Wellpath LLC Inspection Healthcare Provider PSM —
WO-01328271 100 224d 29d 235d Needs Action Coordinators Scheduled DESALES UNIVERSITY Inspection Healthcare Provider PSM —
WO-01328276 100 204d 0d 235d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 —
WO-01328278 100 184d 36d 235d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328279 100 184d 36d 235d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328280 100 185d 36d 235d Needs Action Coordinators Scheduled Vera Whole Health Inspection Healthcare Provider PSM —
WO-01328281 100 228d 33d 235d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01328296 100 198d 28d 235d Needs Action Coordinators Scheduled Vera Whole Health Inspection Healthcare Provider PSM —
WO-01328333 100 193d 21d 234d Needs Action Holding On Hold CenterWell (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01328343 100 189d 37d 234d Needs Action Coordinators Assigned PUGET SOUND REGIONAL FIRE AUTHORITY Preventive Maintenance EMS PSM —
WO-01328345 100 212d 21d 234d Needs Action Coordinators Scheduled Atrius Health Inspection Healthcare Provider PSM —
WO-01328348 100 190d 33d 234d Needs Action Coordinators Assigned MOREHEAD CITY FIRE & EMS DEPARTMENT Preventive Maintenance EMS PSM —
WO-01328351 100 207d 33d 234d Needs Action Coordinators Assigned DAUPHIN COUNTY CORONER'S OFFICE Preventive Maintenance EMS PSM —
WO-01328352 100 211d 20d 234d Needs Action Coordinators Scheduled LIFE CARE AMBULANCE ELYRIA Preventive Maintenance EMS PSM —
WO-01328354 100 193d 34d 234d Needs Action Coordinators Assigned CHAMBERSBURG FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01328356 100 211d 20d 234d Needs Action Coordinators Scheduled LIFE CARE AMBULANCE ELYRIA Preventive Maintenance EMS PSM —
WO-01328360 100 229d 0d 234d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01328381 100 205d 17d 234d Needs Action Holding On Hold NaphCare Repair Healthcare Provider P3 Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 352d
2 GE Healthcare FMI 2,737 2,737 202d
3 HIGI LLC 1,207 1,207 222d
4 GCX Medical 825 825 202d
5 CVS 515 515 248d
6 GE HEALTHCARE 489 489 220d
7 Oak Street Health 243 243 199d
8 MIDMARK 187 187 189d
9 AGILENT TECHNOLOGIES (ASP) 173 173 203d
10 AGILENT TECHNOLOGIES (VPD) 153 153 216d
11 TEXAS MEDICAL SCREENING 144 144 194d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 346d
13 Conviva Care Solutions (Humana) 99 99 196d
14 Modern Animal Hospital 63 63 195d
15 HCA Urgent Care 62 62 209d