Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01328387 100 282d 23d 300d Needs Action Coordinators Scheduled Brown Medicine Inspection Healthcare Provider PSM —
WO-01328388 100 277d 20d 300d Needs Action Coordinators Scheduled LIFE CARE AMBULANCE ELYRIA Preventive Maintenance EMS PSM —
WO-01328389 100 266d 13d 300d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01328390 100 250d 28d 300d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01328393 100 277d 20d 300d Needs Action Coordinators Scheduled LIFE CARE AMBULANCE ELYRIA Preventive Maintenance EMS PSM —
WO-01328395 100 277d 20d 300d Needs Action Coordinators Scheduled LIFE CARE AMBULANCE ELYRIA Preventive Maintenance EMS PSM —
WO-01328396 100 250d 13d 300d Needs Action Coordinators Assigned Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01328397 100 294d 33d 300d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01328401 100 250d 1d 300d Needs Action Coordinators Scheduled LEE COUNTY BOCC Preventive Maintenance EMS PSM —
WO-01328403 100 258d 16d 299d Needs Action Coordinators Scheduled AFC Urgent Care NJ South- Williamstown Inspection Healthcare Provider PSM —
WO-01328410 100 254d — 299d Needs Action Dispatch L2 Review Modern Animal Hospital Virtual Tech - Drop Shipment Animal Health PC Yes
WO-01328469 100 258d 0d 299d Needs Action Billing Billing Review HIGI LLC Installation Kiosk P4 —
WO-01328471 100 251d 9d 299d Needs Action Coordinators Assigned Catoctin Veterinary Clinic Virtual Tech - Field Repair Animal Health P3 —
WO-01328492 100 293d 36d 299d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328526 100 250d 1d 299d Needs Action Coordinators Reschedule MARION TOWNSHIP FIRE DEPARTMENT OH Repair EMS P7 Yes
WO-01328541 100 284d 25d 299d Needs Action Coordinators Scheduled Atrius Health Inspection Healthcare Provider PSM —
WO-01328542 100 263d 10d 299d Needs Action Coordinators Scheduled Atrius Health Inspection Healthcare Provider PSM —
WO-01328543 100 285d 27d 299d Needs Action Coordinators Scheduled Atrius Health Inspection Healthcare Provider PSM —
WO-01328544 100 285d 27d 299d Needs Action Coordinators Scheduled Atrius Health Inspection Healthcare Provider PSM —
WO-01328545 100 251d 4d 299d Needs Action Coordinators Assigned Atrius Health Inspection Healthcare Provider PSM —
WO-01328546 100 276d 19d 299d Needs Action Coordinators Scheduled Atrius Health Inspection Healthcare Provider PSM —
WO-01328547 100 276d 19d 299d Needs Action Coordinators Scheduled Atrius Health Calibration Healthcare Provider PSM —
WO-01328548 100 264d 11d 299d Needs Action Billing Billing Review PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328549 100 282d 29d 299d Needs Action Coordinators Scheduled Atrius Health Inspection Healthcare Provider PSM —
WO-01328551 100 289d 28d 299d Needs Action Coordinators Scheduled Atrius Health Inspection Healthcare Provider PSM —
WO-01328552 100 250d 1d 299d Needs Action Coordinators Scheduled Atrius Health Inspection Healthcare Provider PSM —
WO-01328553 100 254d — 299d Needs Action Field Work 05-Tech-Off-Site BLUE GRASS TRANSPORTATION Preventive Maintenance EMS PSM —
WO-01328554 100 251d 2d 299d Needs Action Coordinators Scheduled Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01328557 100 255d 26d 299d Needs Action Holding On Hold NaphCare Depot Healthcare Provider PSM Parts Shipping Yes
WO-01328559 100 251d 2d 299d Needs Action Coordinators Scheduled Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01328561 100 294d 33d 299d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01328563 100 298d 36d 299d Needs Action Coordinators Ready for Scheduling Centurion of Florida Inspection Healthcare Provider PSM —
WO-01328565 100 298d 36d 298d Needs Action Coordinators Ready for Scheduling Centurion of Florida Inspection Healthcare Provider PSM —
WO-01328566 100 249d 18d 298d Needs Action Holding On Hold Carelon Depot Healthcare Provider PSM Parts Shipping Yes
WO-01328567 100 250d 2d 298d Needs Action Coordinators Scheduled CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01328568 100 277d 0d 298d Needs Action Billing Billing Review Wellpath LLC Depot Healthcare Provider PSM Yes
WO-01328570 100 298d 35d 298d Needs Action Coordinators Ready for Scheduling Centurion of Florida Inspection Healthcare Provider PSM —
WO-01328572 100 292d 32d 298d Needs Action Coordinators Scheduled JFS Northpoint Health Center Inspection Healthcare Provider PSM —
WO-01328574 100 263d 24d 298d Needs Action Coordinators Scheduled CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01328584 100 252d 3d 298d Needs Action Coordinators Scheduled PRIMARY CARE OF WNY Inspection Healthcare Provider PSM —
WO-01328590 100 258d 12d 298d Needs Action Coordinators Reschedule OSWEGO HEALTH Inspection Healthcare Provider PSM —
WO-01328595 100 258d 36d 298d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01328609 100 254d 13d 298d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Backorder Cust
WO-01328632 100 261d 15d 298d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328636 100 254d 35d 298d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01328637 100 254d 35d 298d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01328638 100 254d 35d 298d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01328645 100 250d 32d 298d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328646 100 293d 35d 298d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328647 100 293d 35d 298d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 267d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d