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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01329252 100 294d 33d 294d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01329255 100 269d 14d 294d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01329261 100 294d 33d 294d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01329262 100 294d 33d 294d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01329263 100 259d 0d 294d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01329264 100 292d 31d 294d Needs Action Coordinators Assigned HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01329268 100 293d 32d 294d Needs Action Coordinators Scheduled COMMUNITY MEMORIAL HOSPITAL Repair Healthcare Provider PC —
WO-01329269 100 293d 32d 294d Needs Action Coordinators Scheduled COMMUNITY MEMORIAL HOSPITAL Repair Healthcare Provider PC —
WO-01329270 100 264d 33d 294d Needs Action Holding On Hold Modern Animal Hospital Preventive Maintenance Animal Health PSM —
WO-01329272 100 264d 33d 294d Needs Action Holding On Hold Modern Animal Hospital Preventive Maintenance Animal Health PSM —
WO-01329273 100 294d 33d 294d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01329280 100 287d 28d 294d Needs Action Coordinators Scheduled Oak Street Health Inspection Healthcare Provider PSM —
WO-01329282 100 250d 1d 294d Needs Action Coordinators Scheduled The Cigna Group Inspection Healthcare Provider PSM —
WO-01329283 100 291d 30d 294d Needs Action Coordinators Assigned Oak Street Health Inspection Healthcare Provider PSM —
WO-01329285 100 294d 33d 294d Needs Action Coordinators Ready for Scheduling NaphCare Inspection Healthcare Provider PSM —
WO-01329287 100 292d 31d 294d Needs Action Coordinators Assigned Sono Bello Inspection Healthcare Provider PSM —
WO-01329290 100 294d 33d 294d Needs Action Coordinators Ready for Scheduling NaphCare Inspection Healthcare Provider PSM —
WO-01329293 100 291d 31d 294d Needs Action Coordinators Scheduled CNY PSYCHIATRIC CENTER Inspection Healthcare Provider PSM —
WO-01329295 100 294d 33d 294d Needs Action Coordinators Ready for Scheduling NaphCare Inspection Healthcare Provider PSM —
WO-01329296 100 294d 33d 294d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM Parts Wrong —
WO-01329297 100 294d 33d 294d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01329298 100 277d 21d 294d Needs Action Coordinators Scheduled Oak Street Health Inspection Healthcare Provider PSM —
WO-01329299 100 283d 26d 294d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01329301 100 287d 28d 294d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01329488 100 249d 17d 293d Needs Action Materials Awaiting Parts Advanced Dermatology and Cosmetic Surgery (ADCS) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01329495 100 254d 0d 293d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01329503 100 284d 25d 293d Needs Action Coordinators Reschedule EMSAR DEPOT Depot Healthcare Provider PSM Yes
WO-01329506 100 273d 18d 293d Needs Action Holding On Hold Community Health Center CHC New Britain Inspection Healthcare Provider PSM —
WO-01329507 100 250d 21d 293d Needs Action Coordinators Assigned VillageMD Inspection Healthcare Provider PSM —
WO-01329510 100 273d 18d 293d Needs Action Holding On Hold Community Health Center CHC New Britain Inspection Healthcare Provider PSM —
WO-01329516 100 251d 4d 293d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01329520 100 251d 4d 293d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01329521 100 293d 32d 293d Needs Action Coordinators Ready for Scheduling NaphCare Inspection Healthcare Provider PSM —
WO-01329529 100 278d 22d 293d Needs Action Coordinators Scheduled WINDSONG RADIOLOGY SUITE 100 Inspection Healthcare Provider PSM —
WO-01329543 100 255d 23d 293d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 —
WO-01329563 100 292d 31d 293d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PSM —
WO-01329576 100 276d 32d 293d Needs Action Dispatch L2 Screening MIDMARK Installation Healthcare Provider PC —
WO-01329586 100 292d 31d 292d Needs Action Coordinators Assigned BURTON MEDICAL Repair Healthcare Provider P3 —
WO-01329589 100 260d 27d 292d Needs Action Coordinators Reschedule Nufarm Repair Healthcare Provider P7 —
WO-01329591 100 250d — 292d Needs Action Dispatch L2 Review Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01329600 100 292d 31d 292d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329601 100 282d 23d 292d Needs Action Coordinators Assigned HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329602 100 292d 31d 292d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329603 100 292d 31d 292d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329604 100 292d 31d 292d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329605 100 292d 31d 292d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329606 100 291d 31d 292d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329607 100 292d 31d 292d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329608 100 292d 31d 292d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01329609 100 250d 1d 292d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance Kiosk PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d