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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
255d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 212d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 213d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 200d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 191d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 185d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 188d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01338522 100 185d 2d 213d Needs Action Coordinators Assigned Sport Ortho Urgent Care Inspection Healthcare Provider PSM —
WO-01338523 100 213d 22d 213d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01338524 100 207d 22d 213d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01338526 100 185d 2d 213d Needs Action Coordinators Assigned UMMS Ambulatory Care, LLC (DBA UM Urgent Care) Inspection Healthcare Provider PSM —
WO-01338527 100 185d 2d 213d Needs Action Coordinators Assigned HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01338528 100 212d 21d 213d Needs Action Coordinators Scheduled Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01338529 100 189d 4d 213d Needs Action Coordinators Scheduled BUFFALO WOMENS SERVICES Inspection Healthcare Provider PSM —
WO-01338530 100 185d 2d 213d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01338531 100 203d 14d 213d Needs Action Coordinators Scheduled Oak Street Health Inspection Healthcare Provider PSM —
WO-01338533 100 186d 2d 213d Needs Action Coordinators Assigned Oak Street Health Inspection Healthcare Provider PSM —
WO-01338537 100 207d 18d 213d Needs Action Coordinators Scheduled ST CLAIR TOWNSHIP LIFE SQUAD Preventive Maintenance EMS PSM —
WO-01338544 100 213d 22d 213d Needs Action Coordinators Assigned RAVENNA FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01338547 100 185d 2d 213d Needs Action Coordinators Assigned Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01338553 100 185d 0d 213d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider P3 Yes
WO-01338556 100 184d 4d 213d Needs Action Coordinators Assigned Veterinary Medical Center & Binghamton Animal CLINIC Virtual Tech - Field Repair Animal Health P3 Yes
WO-01338558 100 184d 11d 213d Needs Action Materials Awaiting Parts TEXAS HEALTH & HUMAN SERVICES COMMISSION Repair Bed Services P3 Yes
WO-01338564 100 189d 21d 213d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01338583 100 185d 22d 213d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01338584 100 203d 22d 213d Needs Action Coordinators Ready for Scheduling GULDMANN INC Repair Installation P7 —
WO-01338590 100 207d 22d 213d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338591 100 211d 20d 213d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338592 100 184d 1d 213d Needs Action Field Work Tech On Site GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Vendor —
WO-01338593 100 211d 20d 213d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338594 100 184d 0d 213d Needs Action Field Work Tech On Site GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Vendor —
WO-01338596 100 211d 20d 213d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338597 100 211d 19d 213d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338600 100 211d 19d 213d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338602 100 211d 19d 213d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338603 100 211d 19d 213d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338608 100 186d 11d 213d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01338624 100 205d 16d 213d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338625 100 209d 18d 213d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338626 100 209d 18d 213d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338696 100 186d 22d 213d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 Parts Wrong —
WO-01338697 100 204d 22d 213d Needs Action Coordinators Ready for Scheduling MIDMARK Cross-Training Healthcare Provider PC —
WO-01338701 100 204d 22d 213d Needs Action Coordinators Ready for Scheduling MIDMARK Cross-Training Healthcare Provider PC —
WO-01338703 100 204d 22d 213d Needs Action Coordinators Ready for Scheduling MIDMARK Cross-Training Healthcare Provider PC —
WO-01338705 100 204d 22d 213d Needs Action Coordinators Ready for Scheduling MIDMARK Cross-Training Healthcare Provider PC —
WO-01338707 100 200d 0d 213d Needs Action Billing Billing Review HIGI LLC Repair Kiosk P4 Weather Yes
WO-01338729 100 199d 0d 213d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 Weather Yes
WO-01338746 100 191d 21d 213d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01338749 100 184d 21d 213d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01338753 100 206d 16d 213d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM —
WO-01338755 100 192d 21d 213d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338758 100 199d 21d 213d Needs Action Coordinators Assigned PHILIPS HEALTHCARE FCO FCO PC —
WO-01338764 100 210d 19d 213d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338765 100 207d 18d 213d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338868 100 212d 21d 212d Needs Action Coordinators Assigned CUYAHOGA FALLS FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01338869 100 212d 21d 212d Needs Action Coordinators Assigned CUYAHOGA FALLS FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01338870 100 212d 21d 212d Needs Action Coordinators Assigned CUYAHOGA FALLS FIRE DEPARTMENT Preventive Maintenance EMS PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 353d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 202d
5 CVS 515 515 248d
6 GE HEALTHCARE 489 489 220d
7 Oak Street Health 243 243 199d
8 MIDMARK 187 187 190d
9 AGILENT TECHNOLOGIES (ASP) 173 173 203d
10 AGILENT TECHNOLOGIES (VPD) 153 153 217d
11 TEXAS MEDICAL SCREENING 144 144 194d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 346d
13 Conviva Care Solutions (Humana) 99 99 197d
14 Modern Animal Hospital 63 63 195d
15 HCA Urgent Care 62 62 210d