Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
255d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 212d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 213d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 200d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 191d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 185d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 188d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01339058 100 197d 10d 212d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339059 100 212d 20d 212d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01339189 100 184d 14d 212d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Customer Schedule Cust
WO-01339191 100 211d 20d 212d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339196 100 185d 0d 211d Needs Action Billing Billing Review PHILIPS HEALTHCARE Installation — PC Vendor —
WO-01339197 100 185d 0d 211d Needs Action Billing Billing Review PHILIPS HEALTHCARE Installation — PC Vendor —
WO-01339201 100 190d 20d 211d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01339202 100 211d 20d 211d Needs Action Holding On Hold Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Parts Wrong —
WO-01339204 100 200d 0d 211d Needs Action Billing Billing Review FERNO Parts Sale EMS PSM Customer Schedule Yes
WO-01339205 100 184d 5d 211d Needs Action Coordinators Reschedule CenterWell (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Weather Yes
WO-01339211 100 200d 20d 211d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01339213 100 190d 5d 211d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01339214 100 190d 5d 211d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01339215 100 184d 5d 211d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01339218 100 190d 5d 211d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01339220 100 190d 5d 211d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01339221 100 190d 5d 211d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01339222 100 200d 13d 211d Needs Action Coordinators Scheduled US Digestive Health-Hillmont GI-Colmar Division Inspection Healthcare Provider PSM —
WO-01339252 100 186d 3d 211d Needs Action Coordinators Scheduled JFS Northpoint Health Center Inspection Healthcare Provider PSM —
WO-01339253 100 211d 19d 211d Needs Action Coordinators Assigned LIVERPOOL TOWNSHIP VALLEY CITY FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01339255 100 211d 20d 211d Needs Action Coordinators Assigned OAKWOOD VILLAGE FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01339256 100 211d 20d 211d Needs Action Coordinators Scheduled Assurance Health System, LLC Inspection Healthcare Provider PSM —
WO-01339259 100 207d 18d 211d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339260 100 206d 17d 211d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM Weather —
WO-01339261 100 207d 17d 211d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339263 100 200d 13d 211d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM Weather —
WO-01339265 100 207d 18d 211d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339267 100 192d 18d 211d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339269 100 190d 20d 211d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01339274 100 189d 4d 211d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339275 100 185d 2d 211d Needs Action Coordinators Assigned UMMS Ambulatory Care, LLC (DBA UM Urgent Care) Inspection Healthcare Provider PSM —
WO-01339282 100 184d 0d 211d Needs Action Billing WO Correction Needed Sanford Dermatology Inspection Healthcare Provider PSM —
WO-01339283 100 207d 20d 211d Needs Action Coordinators Assigned HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339284 100 184d 1d 211d Needs Action Coordinators Assigned Centerville Clinics, Inc. Inspection Healthcare Provider PSM —
WO-01339285 100 211d 20d 211d Needs Action Coordinators Ready for Scheduling VillageMD Inspection Healthcare Provider PSM —
WO-01339286 100 184d 1d 211d Needs Action Coordinators Assigned Centerville Clinics, Inc. Inspection Healthcare Provider PSM —
WO-01339287 100 184d 1d 211d Needs Action Coordinators Assigned Centerville Clinics, Inc. Inspection Healthcare Provider PSM —
WO-01339288 100 184d 0d 211d Needs Action Dispatch Entered HIGI LLC Cross-Training Kiosk PC —
WO-01339290 100 184d 1d 211d Needs Action Coordinators Assigned Centerville Clinics, Inc. Inspection Healthcare Provider PSM —
WO-01339292 100 184d 1d 211d Needs Action Coordinators Assigned Centerville Clinics, Inc. Inspection Healthcare Provider PSM —
WO-01339293 100 184d 0d 211d Needs Action Dispatch Entered HIGI LLC Cross-Training Kiosk PC —
WO-01339294 100 185d 2d 211d Needs Action Coordinators Assigned FMBCNC, LLC Inspection Healthcare Provider PSM —
WO-01339299 100 184d 1d 211d Needs Action Coordinators Assigned Centerville Clinics, Inc. Inspection Healthcare Provider PSM —
WO-01339300 100 197d 18d 211d Needs Action Coordinators Scheduled HIGI LLC Cross-Training Kiosk PC Parts Wrong —
WO-01339304 100 184d 1d 211d Needs Action Coordinators Assigned Centerville Clinics, Inc. Inspection Healthcare Provider PSM —
WO-01339306 100 184d 1d 211d Needs Action Coordinators Assigned Centerville Clinics, Inc. Inspection Healthcare Provider PSM —
WO-01339308 100 193d 8d 211d Needs Action Field Work Incomplete Wellpath LLC Depot Healthcare Provider PSM Yes
WO-01339309 100 184d 1d 211d Needs Action Coordinators Assigned Centerville Clinics, Inc. Inspection Healthcare Provider PSM —
WO-01339311 100 184d 1d 211d Needs Action Coordinators Assigned Centerville Clinics, Inc. Inspection Healthcare Provider PSM —
WO-01339313 100 190d 5d 211d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 353d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 202d
5 CVS 515 515 248d
6 GE HEALTHCARE 489 489 220d
7 Oak Street Health 243 243 199d
8 MIDMARK 187 187 190d
9 AGILENT TECHNOLOGIES (ASP) 173 173 203d
10 AGILENT TECHNOLOGIES (VPD) 153 153 217d
11 TEXAS MEDICAL SCREENING 144 144 194d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 197d
14 Modern Animal Hospital 63 63 195d
15 HCA Urgent Care 62 62 210d