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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01338871 100 278d 21d 278d Needs Action Coordinators Assigned CUYAHOGA FALLS FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01338872 100 278d 21d 278d Needs Action Coordinators Ready for Scheduling Milford Regional Physician Group Calibration Healthcare Provider PSM —
WO-01338873 100 278d 21d 278d Needs Action Coordinators Assigned CUYAHOGA FALLS FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01338874 100 278d 21d 278d Needs Action Coordinators Assigned TWINSBURG FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01338875 100 252d 2d 278d Needs Action Coordinators Assigned Oak Street Health Inspection Healthcare Provider PSM —
WO-01338876 100 252d 2d 278d Needs Action Coordinators Assigned Oak Street Health Inspection Healthcare Provider PSM —
WO-01338879 100 250d 1d 278d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338880 100 278d 21d 278d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01338881 100 278d 21d 278d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01338882 100 278d 21d 278d Needs Action Coordinators Ready for Scheduling HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01338883 100 255d 4d 278d Needs Action Holding On Hold CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01338884 100 251d 2d 278d Needs Action Coordinators Assigned UMMS Ambulatory Care, LLC (DBA UM Urgent Care) Inspection Healthcare Provider PSM —
WO-01338885 100 264d 10d 278d Needs Action Coordinators Scheduled ARTHRITUS HEALTH ASSOCIATES Inspection Healthcare Provider PSM —
WO-01338887 100 263d 10d 278d Needs Action Coordinators Scheduled DERMATOLOGY CONSULTANTS Inspection Healthcare Provider PSM —
WO-01338888 100 250d 1d 278d Needs Action Coordinators Scheduled Kiski Valley Animal Clinic Asset Tagging Animal Health PSM —
WO-01338889 100 251d 2d 278d Needs Action Coordinators Assigned FMBCNC, LLC Inspection Healthcare Provider PSM —
WO-01338898 100 278d 21d 278d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338908 100 251d 14d 278d Needs Action Coordinators Scheduled SIX FLAGS ST. LOUIS Preventive Maintenance EMS PSM —
WO-01338911 100 251d 12d 278d Needs Action Materials Awaiting Parts Cornell Scott - Hill Health Center Conneticut Virtual Tech - Field Repair Healthcare Provider P3 Weather Yes
WO-01338912 100 250d — 278d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01338915 100 251d 2d 278d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM —
WO-01338918 100 252d 3d 278d Needs Action Coordinators Scheduled AMHERST MEDICAL ASSOCIATES Inspection Healthcare Provider PSM —
WO-01338919 100 251d 0d 278d Needs Action Billing Billing Review MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01338920 100 271d 18d 278d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338924 100 251d 2d 278d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM —
WO-01338936 100 256d 4d 278d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01338947 100 252d 14d 278d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01338951 100 259d 20d 278d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01338952 100 278d 20d 278d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01338954 100 255d 21d 278d Needs Action Coordinators Scheduled GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01338963 100 250d 2d 278d Needs Action Materials Awaiting Parts Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Depot Animal Health PC Yes
WO-01338965 100 278d 21d 278d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338966 100 278d 21d 278d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338967 100 278d 21d 278d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01338977 100 256d 23d 278d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01338980 100 278d 21d 278d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01338983 100 258d 10d 278d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338984 100 250d 1d 278d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338985 100 263d 10d 278d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338986 100 259d 8d 278d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338991 100 259d 8d 278d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01339000 100 264d 0d 278d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 Yes
WO-01339017 100 278d 21d 278d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339021 100 250d 0d 278d Needs Action Coordinators Ready for Scheduling HIGI LLC Repair/PM Kiosk P4 Parts Backorder Yes
WO-01339028 100 278d 20d 278d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01339033 100 259d 0d 278d Needs Action Billing Ready to Bill NEW BEDFORD EMS Preventive Maintenance EMS PSM Vendor —
WO-01339037 100 255d 20d 278d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01339039 100 252d 0d 278d Needs Action Billing Ready to Bill Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Yes
WO-01339040 100 255d 20d 278d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01339054 100 278d 20d 278d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Guarantee Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d