Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
318d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 275d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 275d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 263d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 254d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 248d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 250d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01329385 100 284d — 291d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance — PC —
WO-01329389 100 261d — 291d Needs Action Holding On Hold Oak Street Health Virtual Tech — PC —
WO-01329396 100 263d — 291d Needs Action Materials Awaiting Parts Modern Animal Hospital Virtual Tech - Field Repair — P3 —
WO-01329403 100 261d — 291d Needs Action Coordinators Scheduled MIDMARK Repair — P4 —
WO-01329410 100 269d — 291d Needs Action Coordinators Scheduled MIDMARK Repair — P4 —
WO-01329417 100 281d — 291d Needs Action Dispatch L2 Screening MIDMARK Installation — PC —
WO-01329423 100 282d — 291d Needs Action Coordinators Reschedule Oak Street Health SWAPOUT — PC —
WO-01329426 100 263d — 291d Needs Action Coordinators Scheduled MIDMARK Installation — PC —
WO-01329427 100 265d — 291d Needs Action Holding Ready for Release GE Healthcare FMI FCO — PC —
WO-01329433 100 265d — 291d Needs Action Holding Ready for Release GE Healthcare FMI FCO — PC —
WO-01329434 100 265d — 291d Needs Action Holding Ready for Release GE Healthcare FMI FCO — PC —
WO-01329437 100 265d — 291d Needs Action Holding Ready for Release GE Healthcare FMI FCO — PC —
WO-01329438 100 289d — 291d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01329439 100 265d — 291d Needs Action Holding Ready for Release GE Healthcare FMI FCO — PC —
WO-01329440 100 261d — 291d Needs Action Coordinators Reschedule MORTON GROVE FIRE DEPARTMENT Repair — P7 —
WO-01329443 100 290d — 291d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01329444 100 265d — 291d Needs Action Holding Ready for Release GE Healthcare FMI FCO — PC —
WO-01329448 100 289d — 291d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01329449 100 265d — 291d Needs Action Holding Ready for Release GE Healthcare FMI FCO — PC —
WO-01329450 100 290d — 291d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01329451 100 289d — 291d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01329452 100 265d — 291d Needs Action Holding Ready for Release GE Healthcare FMI FCO — PC —
WO-01329453 100 289d — 291d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01329454 100 289d — 291d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01329456 100 289d — 291d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01329457 100 289d — 291d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01329458 100 265d — 291d Needs Action Holding Ready for Release GE Healthcare FMI FCO — PC —
WO-01329463 100 289d — 291d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01329464 100 289d — 291d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01329473 100 286d — 291d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01329475 100 276d — 291d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01329477 100 289d — 291d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01329478 100 265d — 291d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01329479 100 266d — 291d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01329483 100 288d — 290d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01329701 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329702 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329703 100 267d — 290d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01329704 100 261d — 290d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01329705 100 274d — 290d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01329706 100 261d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329707 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329710 100 261d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329711 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329712 100 270d — 290d Needs Action Holding On Hold HIGI LLC Preventive Maintenance — PSM —
WO-01329714 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329717 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329718 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329719 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01329720 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 416d
2 GE Healthcare FMI 2,737 2,737 265d
3 HIGI LLC 1,207 1,207 285d
4 GCX Medical 825 825 265d
5 CVS 515 515 311d
6 GE HEALTHCARE 489 489 283d
7 Oak Street Health 243 243 262d
8 MIDMARK 187 187 252d
9 AGILENT TECHNOLOGIES (ASP) 173 173 266d
10 AGILENT TECHNOLOGIES (VPD) 153 153 279d
11 TEXAS MEDICAL SCREENING 144 144 257d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 409d
13 Conviva Care Solutions (Humana) 99 99 259d
14 Modern Animal Hospital 63 63 258d
15 HCA Urgent Care 62 62 272d