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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01327870 100 292d 41d 306d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01327877 100 283d 24d 306d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01327892 100 294d 41d 306d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01327897 100 251d 41d 306d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327898 100 251d 41d 306d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327899 100 251d 41d 306d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327900 100 251d 41d 306d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327901 100 251d 41d 306d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327902 100 251d 41d 306d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327979 100 251d 41d 306d Needs Action Dispatch L2 Screening MIDMARK Installation Healthcare Provider PC —
WO-01327980 100 252d 13d 306d Needs Action Coordinators Scheduled MIDMARK Installation Healthcare Provider PC —
WO-01327981 100 257d 0d 306d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01328002 100 303d 39d 306d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01328010 100 250d 19d 306d Needs Action Coordinators Scheduled DIXON AMBULANCE DISTRICT Evaluation EMS P7 Weather —
WO-01328011 100 250d — 306d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01328013 100 250d 21d 306d Needs Action Coordinators Scheduled DIXON AMBULANCE DISTRICT Preventive Maintenance EMS PSM Weather Yes
WO-01328017 100 250d 0d 306d Needs Action Billing WO Correction Needed HIGI LLC Installation Kiosk PC Yes
WO-01328020 100 264d 11d 306d Needs Action Billing Billing Review PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328023 100 269d 14d 306d Needs Action Coordinators Scheduled Brown Medicine Inspection Healthcare Provider PSM —
WO-01328024 100 293d 38d 306d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328026 100 270d 15d 306d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01328027 100 291d 31d 306d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328029 100 250d 2d 306d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01328033 100 283d 40d 306d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01328036 100 289d 37d 306d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328040 100 250d 2d 306d Needs Action Coordinators Scheduled FMBCNC, LLC Inspection Healthcare Provider PSM —
WO-01328042 100 249d 25d 306d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01328045 100 254d 8d 306d Needs Action Coordinators Ready for Scheduling PARTS SOURCE Parts Sale EMS PSM Yes
WO-01328054 100 286d 28d 305d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01328066 100 257d 0d 305d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01328068 100 277d 41d 305d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01328069 100 268d 0d 305d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01328070 100 290d 32d 305d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01328073 100 268d 0d 305d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01328074 100 293d 34d 305d Needs Action Holding On Hold GE Healthcare FMI Installation FCO PC —
WO-01328075 100 271d 34d 305d Needs Action Holding On Hold GE Healthcare FMI Installation FCO PC —
WO-01328076 100 293d 34d 305d Needs Action Holding On Hold GE Healthcare FMI Installation FCO PC —
WO-01328078 100 269d 0d 305d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01328079 100 268d 0d 305d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01328080 100 293d 34d 305d Needs Action Holding On Hold GE Healthcare FMI Installation FCO PC —
WO-01328081 100 293d 34d 305d Needs Action Holding On Hold GE Healthcare FMI Installation FCO PC —
WO-01328082 100 293d 34d 305d Needs Action Holding On Hold GE Healthcare FMI Installation FCO PC —
WO-01328083 100 293d 34d 305d Needs Action Holding On Hold GE Healthcare FMI Installation FCO PC —
WO-01328084 100 250d 0d 305d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01328085 100 263d 0d 305d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01328090 100 295d 0d 305d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01328096 100 300d 37d 304d Needs Action Coordinators Scheduled Atrius Health Calibration Healthcare Provider PSM —
WO-01328102 100 285d 27d 304d Needs Action Coordinators Scheduled Atrius Health Calibration Healthcare Provider PSM —
WO-01328123 100 303d 39d 304d Needs Action Coordinators Assigned Infusion for Health Inspection Healthcare Provider PSM —
WO-01328124 100 283d 24d 304d Needs Action Holding On Hold Dr. Iwona Paolucci M.D. Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 267d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d