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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01328125 100 250d 1d 304d Needs Action Coordinators Scheduled University of North Florida Inspection Healthcare Provider PSM —
WO-01328128 100 250d 1d 304d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01328136 100 250d 22d 304d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Cust
WO-01328157 100 264d 12d 303d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01328159 100 299d 38d 303d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328160 100 299d 38d 303d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328161 100 251d 38d 303d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328174 100 250d 29d 301d Needs Action Coordinators Scheduled Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01328184 100 260d 10d 301d Needs Action Coordinators Scheduled LOUISVILLE METRO EMS Preventive Maintenance EMS PSM —
WO-01328193 100 250d 3d 301d Needs Action Coordinators Scheduled The Cigna Group Inspection Healthcare Provider PSM —
WO-01328195 100 255d 33d 301d Needs Action Coordinators Assigned MOREHEAD CITY FIRE & EMS DEPARTMENT Preventive Maintenance EMS PSM —
WO-01328196 100 249d 0d 301d Needs Action Field Work Tech On Site HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01328200 100 249d 36d 301d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328201 100 249d 36d 301d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328202 100 249d 36d 301d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328203 100 249d 36d 301d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328204 100 262d 32d 301d Needs Action Coordinators Scheduled ADAIR COUNTY EMS Preventive Maintenance EMS PSM —
WO-01328206 100 250d 33d 301d Needs Action Coordinators Assigned Sterling Medical Inspection Healthcare Provider PSM —
WO-01328207 100 250d 2d 301d Needs Action Holding On Hold Salem EMS Preventive Maintenance EMS PSM Customer Schedule —
WO-01328214 100 250d 37d 301d Needs Action Coordinators Assigned AMBICAB MEDICAL TRANSPORTATION Preventive Maintenance EMS PSM Weather —
WO-01328215 100 249d 0d 301d Needs Action Coordinators Scheduled CLINTONVILLE AREA AMBULANCE SERVICE Preventive Maintenance EMS PSM —
WO-01328225 100 272d 17d 300d Needs Action Holding On Hold CORAM FIRE DISTRICT Preventive Maintenance EMS PSM —
WO-01328228 100 300d 38d 300d Needs Action Coordinators Assigned BURBANK FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01328231 100 255d 33d 300d Needs Action Coordinators Assigned METZ MEDICAL TRANSPORT Preventive Maintenance EMS PSM —
WO-01328239 100 265d 34d 300d Needs Action Coordinators Assigned HEALTHFLEET AMBULANCE Preventive Maintenance EMS PSM —
WO-01328242 100 251d 3d 300d Needs Action Coordinators Reschedule STEELVILLE AMBULANCE DISTRICT Preventive Maintenance EMS PSM —
WO-01328244 100 296d 33d 300d Needs Action Coordinators Assigned HEALTHFLEET AMBULANCE Preventive Maintenance EMS PSM —
WO-01328246 100 249d 0d 300d Needs Action Coordinators Scheduled FALLING SPRING VOLUNTEER RESCUE SQUAD Preventive Maintenance EMS PSM —
WO-01328251 100 272d 18d 300d Needs Action Coordinators Scheduled The Cigna Group Inspection Healthcare Provider PSM —
WO-01328262 100 249d 1d 300d Needs Action Field Work Tech On Site SCIOTO AMBULANCE DISTRICT Preventive Maintenance EMS PSM Parts Wrong —
WO-01328264 100 251d 34d 300d Needs Action Coordinators Assigned Wellpath LLC Inspection Healthcare Provider PSM —
WO-01328271 100 290d 29d 300d Needs Action Coordinators Scheduled DESALES UNIVERSITY Inspection Healthcare Provider PSM —
WO-01328276 100 269d 0d 300d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 —
WO-01328278 100 249d 36d 300d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328279 100 249d 36d 300d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328280 100 251d 36d 300d Needs Action Coordinators Scheduled Vera Whole Health Inspection Healthcare Provider PSM —
WO-01328281 100 294d 33d 300d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01328296 100 263d 28d 300d Needs Action Coordinators Scheduled Vera Whole Health Inspection Healthcare Provider PSM —
WO-01328333 100 258d 21d 300d Needs Action Holding On Hold CenterWell (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01328343 100 255d 37d 300d Needs Action Coordinators Assigned PUGET SOUND REGIONAL FIRE AUTHORITY Preventive Maintenance EMS PSM —
WO-01328345 100 278d 21d 300d Needs Action Coordinators Scheduled Atrius Health Inspection Healthcare Provider PSM —
WO-01328348 100 255d 33d 300d Needs Action Coordinators Assigned MOREHEAD CITY FIRE & EMS DEPARTMENT Preventive Maintenance EMS PSM —
WO-01328351 100 272d 33d 300d Needs Action Coordinators Assigned DAUPHIN COUNTY CORONER'S OFFICE Preventive Maintenance EMS PSM —
WO-01328352 100 277d 20d 300d Needs Action Coordinators Scheduled LIFE CARE AMBULANCE ELYRIA Preventive Maintenance EMS PSM —
WO-01328354 100 259d 34d 300d Needs Action Coordinators Assigned CHAMBERSBURG FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01328356 100 277d 20d 300d Needs Action Coordinators Scheduled LIFE CARE AMBULANCE ELYRIA Preventive Maintenance EMS PSM —
WO-01328360 100 295d 0d 300d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01328381 100 271d 17d 300d Needs Action Holding On Hold NaphCare Repair Healthcare Provider P3 Yes
WO-01328387 100 282d 23d 300d Needs Action Coordinators Scheduled Brown Medicine Inspection Healthcare Provider PSM —
WO-01328388 100 277d 20d 300d Needs Action Coordinators Scheduled LIFE CARE AMBULANCE ELYRIA Preventive Maintenance EMS PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 267d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d