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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
247d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 205d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 205d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 193d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 184d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 178d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 180d
Technician / Field Supervisor
Filtered to Materials (Parts / Procurement) — Show all teams

Attention Queue

Showing 283 of 12,104 open WOs · team: Materials
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01340941 100 177d 6d 196d Needs Action Materials Awaiting Parts Care Vet Virtual Tech - Field Repair Animal Health P3 Yes
WO-01341015 100 181d 14d 196d Needs Action Materials Awaiting Parts ENDOSCOPY CENTER OF WNY Repair Healthcare Provider P5 Yes
WO-01341034 100 177d 14d 196d Needs Action Materials Awaiting Parts CenterWell (Humana) Repair Healthcare Provider P3 Vendor Yes
WO-01341045 100 179d 14d 196d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01341046 100 178d 11d 196d Needs Action Materials Awaiting Parts Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01341225 100 177d 13d 193d Needs Action Materials Awaiting Parts Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Yes
WO-01349242 100 178d 12d 192d Needs Action Materials Awaiting Parts Open Cities Health Center Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01349266 100 178d 12d 192d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Depot Healthcare Provider PC Yes
WO-01349268 100 177d 6d 192d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Wrong Cust
WO-01349281 100 177d 11d 192d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01349286 100 177d 1d 192d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01349290 100 178d 12d 192d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01349292 100 177d 11d 192d Needs Action Materials Awaiting Parts YesCare Parts Sale Healthcare Provider PSM Yes
WO-01349301 100 179d 6d 192d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01349393 100 177d 12d 192d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01349401 100 177d 11d 192d Needs Action Materials Awaiting Parts LIFESTAR AMBULANCE SERVICE, INC. - VA Repair EMS P7 Yes
WO-01349452 100 177d 11d 192d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01349579 100 177d 9d 191d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01349604 100 191d 10d 191d Needs Action Materials Awaiting Parts - Customer MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01349616 100 177d 11d 191d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01349653 100 177d 11d 191d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider P3 Parts Wrong Yes
WO-01349665 100 190d 10d 191d Needs Action Materials Awaiting Parts HIGI LLC Repair/PM Kiosk P4 Parts Backorder Yes
WO-01349751 100 182d 9d 190d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01349752 100 179d 9d 190d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01349759 100 183d 10d 190d Needs Action Materials Awaiting Parts Centurion of Maryland, LLC - Incarcerated Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01349767 100 178d 10d 190d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Depot Healthcare Provider PC Yes
WO-01349798 100 178d 7d 190d Needs Action Materials Awaiting Parts HCA Urgent Care Repair Healthcare Provider P3 Parts Wrong Yes
WO-01349838 100 177d 10d 190d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Repair Healthcare Provider P3 Yes
WO-01349853 100 177d 6d 190d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Cust
WO-01349868 100 187d 8d 190d Needs Action Materials Awaiting Parts - Customer Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong —
WO-01349870 100 179d 10d 190d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider P3 Yes
WO-01349897 100 190d 10d 190d Needs Action Materials Awaiting Parts HIGI LLC Installation Kiosk PC Yes
WO-01350150 100 177d 9d 189d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01350151 100 186d 9d 189d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01350159 100 179d 9d 189d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01350162 100 177d 2d 189d Needs Action Materials Awaiting Parts Advanced Dermatology and Cosmetic Surgery (ADCS) Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01350164 100 177d 9d 189d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Overhaul Lab/Power PSM Parts Backorder —
WO-01350519 100 177d 3d 186d Needs Action Materials Awaiting Parts Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Yes
WO-01350527 100 177d 8d 186d Needs Action Materials Awaiting Parts UTMB-CMC MEDICAL WAREHOUSE Parts Sale EMS PSM Yes
WO-01350558 100 177d 4d 186d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01350567 100 178d 5d 186d Needs Action Materials Awaiting Parts ROSWELL PARK Virtual Tech - Drop Shipment Healthcare Provider P5 Yes
WO-01350569 100 177d 5d 186d Needs Action Materials Awaiting Parts ROSWELL PARK Virtual Tech Healthcare Provider P5 Yes
WO-01350571 100 177d 4d 186d Needs Action Materials Awaiting Parts Cornell Scott - Hill Health Center Conneticut Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01350610 100 178d 7d 186d Needs Action Materials Awaiting Parts SHIELDS HEALTHCARE GROUP Parts Sale EMS P7 Yes
WO-01350630 100 177d 7d 186d Needs Action Materials Awaiting Parts CAPE FEAR EYE ASSOCIATES Evaluation Healthcare Provider P7 Yes
WO-01350633 100 177d 0d 186d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01350658 100 178d 7d 186d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder —
WO-01350660 100 177d 2d 186d Needs Action Materials Awaiting Parts JOERNS HEALTHCARE Inspection Healthcare Provider PSM Parts Wrong Cust
WO-01350672 100 177d 2d 186d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01350674 100 182d 6d 186d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 346d
2 GE Healthcare FMI 2,737 2,737 195d
3 HIGI LLC 1,207 1,207 215d
4 GCX Medical 825 825 195d
5 CVS 515 515 241d
6 GE HEALTHCARE 489 489 213d
7 Oak Street Health 243 243 192d
8 MIDMARK 187 187 182d
9 AGILENT TECHNOLOGIES (ASP) 173 173 196d
10 AGILENT TECHNOLOGIES (VPD) 153 153 209d
11 TEXAS MEDICAL SCREENING 144 144 187d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 339d
13 Conviva Care Solutions (Humana) 99 99 189d
14 Modern Animal Hospital 63 63 188d
15 HCA Urgent Care 62 62 202d