Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
247d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 204d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 205d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 193d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 183d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 178d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 180d
Technician / Field Supervisor
Filtered to Materials (Parts / Procurement) — Show all teams

Attention Queue

Showing 283 of 12,104 open WOs · team: Materials
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01316461 100 179d 44d 267d Needs Action Materials Awaiting Parts MOUNT LAUREL TOWNSHIP EMS Repair EMS P7 Parts Wrong Yes
WO-01316598 100 219d 64d 266d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01317114 100 177d 62d 262d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01317120 100 176d 61d 262d Needs Action Materials Awaiting Parts RELIANCE MEDICAL TRANSPORT Repair EMS P7 Technical Complex Yes
WO-01317393 100 176d 57d 260d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01317407 100 177d 58d 260d Needs Action Materials Awaiting Parts Wellpath LLC Repair Healthcare Provider P3 Customer Schedule Yes
WO-01318725 100 177d 55d 253d Needs Action Materials Awaiting Parts VillageMD Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01318729 100 179d 54d 253d Needs Action Materials Awaiting Parts ROSWELL PARK Virtual Tech - Drop Shipment Healthcare Provider PSM Yes
WO-01324229 100 178d 53d 249d Needs Action Materials Awaiting Parts Wyoming Medical Center Part Order EMS PSM Yes
WO-01324586 100 183d 51d 247d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01324745 100 178d 43d 247d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01324753 100 184d 30d 247d Needs Action Materials Awaiting Parts CareATC Virtual Tech - Drop Shipment Healthcare Provider PC Parts Shipping Yes
WO-01325122 100 219d 49d 245d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01325275 100 176d 0d 245d Needs Action Materials Awaiting Parts GE Healthcare FMI FCO FCO PC Yes
WO-01325368 100 177d 2d 245d Needs Action Materials Awaiting Parts GE Healthcare FMI FCO FCO PC Yes
WO-01326683 100 178d 47d 241d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Parts Shipping Yes
WO-01326695 100 219d 46d 241d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01326706 100 177d 47d 241d Needs Action Materials Awaiting Parts Sono Bello Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01326864 100 219d 46d 240d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01326979 100 179d 36d 240d Needs Action Materials Awaiting Parts COTTAGE HOSE AMBULANCE CORP Repair EMS P7 Parts Wrong Cust
WO-01327057 100 219d 36d 239d Needs Action Materials Awaiting Parts - Customer BURTON MEDICAL Repair Healthcare Provider P3 Cust
WO-01327075 100 198d 45d 239d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01327121 100 179d 45d 239d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01327312 100 176d 31d 238d Needs Action Materials Awaiting Parts Aspire of WNY Repair Healthcare Provider P5 Parts Wrong Yes
WO-01327571 100 177d 27d 235d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Cust
WO-01327743 100 177d 42d 234d Needs Action Materials Awaiting Parts ASBURY PARK FIRE DEPARTMENT Repair EMS P7 Yes
WO-01327753 100 184d 43d 234d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01327863 100 219d 41d 233d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01327870 100 219d 41d 233d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01328136 100 177d 22d 231d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Cust
WO-01328200 100 176d 36d 228d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328201 100 176d 36d 228d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328202 100 176d 36d 228d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328203 100 176d 36d 228d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328278 100 176d 36d 227d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328279 100 176d 36d 227d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328687 100 182d 30d 224d Needs Action Materials Awaiting Parts HCA Urgent Care Repair Healthcare Provider P3 Yes
WO-01328718 100 178d 2d 224d Needs Action Materials Awaiting Parts - Customer VillageMD Virtual Tech Healthcare Provider PC Parts Backorder —
WO-01328722 100 176d 31d 224d Needs Action Materials Awaiting Parts United Vein and Vascular Centers Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01329488 100 176d 17d 220d Needs Action Materials Awaiting Parts Advanced Dermatology and Cosmetic Surgery (ADCS) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01333056 100 176d 6d 219d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Vendor Yes
WO-01333062 100 176d 31d 219d Needs Action Materials Awaiting Parts Wellpath LLC Repair Healthcare Provider P3 Yes
WO-01333864 100 180d 14d 219d Needs Action Materials Awaiting Parts GULDMANN INC Repair Installation P7 Cust
WO-01334630 100 181d 30d 218d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01334702 100 205d 30d 217d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01334750 100 178d 29d 217d Needs Action Materials Awaiting Parts VillageMD Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01334751 100 180d 23d 217d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01337338 100 178d 28d 213d Needs Action Materials Awaiting Parts ArchWell Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01337348 100 181d 20d 213d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder Yes
WO-01337471 100 176d 1d 213d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 345d
2 GE Healthcare FMI 2,737 2,737 195d
3 HIGI LLC 1,207 1,207 215d
4 GCX Medical 825 825 195d
5 CVS 515 515 241d
6 GE HEALTHCARE 489 489 213d
7 Oak Street Health 243 243 192d
8 MIDMARK 187 187 182d
9 AGILENT TECHNOLOGIES (ASP) 173 173 196d
10 AGILENT TECHNOLOGIES (VPD) 153 153 209d
11 TEXAS MEDICAL SCREENING 144 144 186d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 339d
13 Conviva Care Solutions (Humana) 99 99 189d
14 Modern Animal Hospital 63 63 188d
15 HCA Urgent Care 62 62 202d