Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
316d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 273d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 274d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 262d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 252d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 247d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 249d
Technician / Field Supervisor
Filtered to Materials (Parts / Procurement) — Show all teams

Attention Queue

Showing 283 of 12,104 open WOs · team: Materials
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01316461 100 248d 44d 336d Needs Action Materials Awaiting Parts MOUNT LAUREL TOWNSHIP EMS Repair EMS P7 Parts Wrong Yes
WO-01316598 100 288d 64d 335d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01317114 100 246d 62d 331d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01317120 100 245d 61d 331d Needs Action Materials Awaiting Parts RELIANCE MEDICAL TRANSPORT Repair EMS P7 Technical Complex Yes
WO-01317393 100 245d 57d 329d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01317407 100 246d 58d 329d Needs Action Materials Awaiting Parts Wellpath LLC Repair Healthcare Provider P3 Customer Schedule Yes
WO-01318725 100 246d 55d 322d Needs Action Materials Awaiting Parts VillageMD Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01318729 100 248d 54d 322d Needs Action Materials Awaiting Parts ROSWELL PARK Virtual Tech - Drop Shipment Healthcare Provider PSM Yes
WO-01324229 100 247d 53d 318d Needs Action Materials Awaiting Parts Wyoming Medical Center Part Order EMS PSM Yes
WO-01324586 100 252d 51d 316d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01324745 100 247d 43d 316d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01324753 100 253d 30d 316d Needs Action Materials Awaiting Parts CareATC Virtual Tech - Drop Shipment Healthcare Provider PC Parts Shipping Yes
WO-01325122 100 288d 49d 314d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01325275 100 245d 0d 314d Needs Action Materials Awaiting Parts GE Healthcare FMI FCO FCO PC Yes
WO-01325368 100 246d 2d 314d Needs Action Materials Awaiting Parts GE Healthcare FMI FCO FCO PC Yes
WO-01326683 100 247d 47d 310d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Parts Shipping Yes
WO-01326695 100 288d 46d 310d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01326706 100 246d 47d 310d Needs Action Materials Awaiting Parts Sono Bello Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01326864 100 288d 46d 309d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01326979 100 248d 36d 309d Needs Action Materials Awaiting Parts COTTAGE HOSE AMBULANCE CORP Repair EMS P7 Parts Wrong Cust
WO-01327057 100 288d 36d 308d Needs Action Materials Awaiting Parts - Customer BURTON MEDICAL Repair Healthcare Provider P3 Cust
WO-01327075 100 267d 45d 308d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01327121 100 248d 45d 308d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01327312 100 245d 31d 307d Needs Action Materials Awaiting Parts Aspire of WNY Repair Healthcare Provider P5 Parts Wrong Yes
WO-01327571 100 246d 27d 304d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Cust
WO-01327743 100 246d 42d 303d Needs Action Materials Awaiting Parts ASBURY PARK FIRE DEPARTMENT Repair EMS P7 Yes
WO-01327753 100 253d 43d 303d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01327863 100 288d 41d 302d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01327870 100 288d 41d 302d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01328136 100 246d 22d 300d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Cust
WO-01328200 100 245d 36d 297d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328201 100 245d 36d 297d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328202 100 245d 36d 297d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328203 100 245d 36d 297d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328278 100 245d 36d 296d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328279 100 245d 36d 296d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01328687 100 251d 30d 293d Needs Action Materials Awaiting Parts HCA Urgent Care Repair Healthcare Provider P3 Yes
WO-01328718 100 247d 2d 293d Needs Action Materials Awaiting Parts - Customer VillageMD Virtual Tech Healthcare Provider PC Parts Backorder —
WO-01328722 100 245d 31d 293d Needs Action Materials Awaiting Parts United Vein and Vascular Centers Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01329488 100 245d 17d 289d Needs Action Materials Awaiting Parts Advanced Dermatology and Cosmetic Surgery (ADCS) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01333056 100 245d 6d 288d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Vendor Yes
WO-01333062 100 245d 31d 288d Needs Action Materials Awaiting Parts Wellpath LLC Repair Healthcare Provider P3 Yes
WO-01333864 100 249d 14d 288d Needs Action Materials Awaiting Parts GULDMANN INC Repair Installation P7 Cust
WO-01334630 100 250d 30d 287d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01334702 100 274d 30d 286d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01334750 100 247d 29d 286d Needs Action Materials Awaiting Parts VillageMD Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01334751 100 249d 23d 286d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01337338 100 247d 28d 282d Needs Action Materials Awaiting Parts ArchWell Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01337348 100 250d 20d 282d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder Yes
WO-01337471 100 245d 1d 282d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 414d
2 GE Healthcare FMI 2,737 2,737 264d
3 HIGI LLC 1,207 1,207 284d
4 GCX Medical 825 825 264d
5 CVS 515 515 310d
6 GE HEALTHCARE 489 489 282d
7 Oak Street Health 243 243 261d
8 MIDMARK 187 187 251d
9 AGILENT TECHNOLOGIES (ASP) 173 173 265d
10 AGILENT TECHNOLOGIES (VPD) 153 153 278d
11 TEXAS MEDICAL SCREENING 144 144 255d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 408d
13 Conviva Care Solutions (Humana) 99 99 258d
14 Modern Animal Hospital 63 63 257d
15 HCA Urgent Care 62 62 271d