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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
317d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 274d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 275d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 263d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 254d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 248d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 250d
Technician / Field Supervisor
Filtered to Coordinators (Specialist Planner Coordinators) — Show all teams

Attention Queue

Showing 4,806 of 12,104 open WOs · team: Coordinators
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01315255 100 290d 65d 343d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315256 100 290d 66d 343d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315259 100 290d 65d 343d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315262 100 290d 65d 343d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315263 100 290d 65d 343d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315335 100 247d 3d 343d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Customer Approval Yes
WO-01315410 100 254d 15d 342d Needs Action Coordinators Reschedule HEMATOLOGY ONCOLOGY Repair Healthcare Provider P5 Vendor Yes
WO-01315415 100 254d 15d 342d Needs Action Coordinators Reschedule HEMATOLOGY ONCOLOGY Repair Healthcare Provider P5 Vendor Yes
WO-01315516 100 294d 68d 340d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01315523 100 297d 68d 340d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315527 100 262d 12d 340d Needs Action Coordinators Scheduled Access Health - WV Inspection Healthcare Provider PSM Parts Wrong —
WO-01315559 100 251d 50d 340d Needs Action Coordinators Scheduled SB Clinical Practice Management Plan, Inc Inspection Healthcare Provider PSM —
WO-01315574 100 248d 2d 340d Needs Action Coordinators Scheduled DIVISION OF FORENSIC SCIENCES Repair EMS P7 Yes
WO-01315575 100 248d 2d 340d Needs Action Coordinators Scheduled DIVISION OF FORENSIC SCIENCES Repair EMS P7 Parts Wrong Yes
WO-01315577 100 248d 2d 340d Needs Action Coordinators Scheduled DIVISION OF FORENSIC SCIENCES Repair EMS P7 Parts Wrong Yes
WO-01315587 100 247d 44d 340d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC Parts Backorder —
WO-01315637 100 297d 67d 339d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315660 100 290d 67d 339d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315664 100 290d 67d 339d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315665 100 290d 67d 339d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315672 100 290d 65d 339d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01315704 100 321d 67d 339d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01315754 100 321d 67d 339d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01315781 100 321d 67d 339d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01315782 100 321d 67d 339d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01315872 100 321d 67d 339d Needs Action Coordinators Ready for Scheduling GCX Medical Upgrade Project PC —
WO-01316150 100 297d 66d 338d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316152 100 290d 66d 338d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316153 100 290d 66d 338d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316154 100 290d 66d 338d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01316157 100 290d 66d 338d Needs Action Coordinators Assigned EPISCOPAL SENIOR LIFE Depot - Syracuse Healthcare Provider PSM —
WO-01316158 100 290d 66d 338d Needs Action Coordinators Assigned EPISCOPAL SENIOR LIFE Depot - Syracuse Healthcare Provider P5 —
WO-01316159 100 248d 2d 338d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (CROSSLAB) Preventive Maintenance Lab/Power PSM Parts Wrong —
WO-01316160 100 248d 2d 338d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (CROSSLAB) Preventive Maintenance Lab/Power PSM Parts Wrong —
WO-01316162 100 248d 2d 338d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (CROSSLAB) Calibration Lab/Power PSM Parts Wrong —
WO-01316171 100 255d 41d 338d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC Vendor —
WO-01316175 100 290d 66d 338d Needs Action Coordinators Assigned EPISCOPAL SENIOR LIFE Depot - Syracuse Healthcare Provider PSM —
WO-01316186 100 290d 66d 338d Needs Action Coordinators Assigned EPISCOPAL SENIOR LIFE Depot - Syracuse Healthcare Provider PSM —
WO-01316195 100 252d 66d 338d Needs Action Coordinators Scheduled GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01316198 100 252d 62d 338d Needs Action Coordinators Scheduled GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01316208 100 248d 2d 338d Needs Action Coordinators Scheduled Community Health Center CHC New Britain Repair Healthcare Provider P3 Yes
WO-01316227 100 307d — 338d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services PC Parts Wrong —
WO-01316234 100 251d 66d 338d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316237 100 266d 56d 338d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM Parts Wrong —
WO-01316246 100 266d 54d 338d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316251 100 266d 56d 338d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316255 100 246d 17d 338d Needs Action Coordinators Reschedule Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316261 100 246d 56d 338d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316289 100 251d 53d 338d Needs Action Coordinators Assigned Centurion of Maryland, LLC - Pre-trial Inspection Healthcare Provider PSM Parts Wrong —
WO-01316302 100 252d 6d 338d Needs Action Coordinators Reschedule Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 415d
2 GE Healthcare FMI 2,737 2,737 265d
3 HIGI LLC 1,207 1,207 285d
4 GCX Medical 825 825 265d
5 CVS 515 515 311d
6 GE HEALTHCARE 489 489 283d
7 Oak Street Health 243 243 262d
8 MIDMARK 187 187 252d
9 AGILENT TECHNOLOGIES (ASP) 173 173 266d
10 AGILENT TECHNOLOGIES (VPD) 153 153 279d
11 TEXAS MEDICAL SCREENING 144 144 256d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 409d
13 Conviva Care Solutions (Humana) 99 99 259d
14 Modern Animal Hospital 63 63 258d
15 HCA Urgent Care 62 62 272d