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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
250d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 207d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 207d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 195d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 186d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 180d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 182d
Technician / Field Supervisor
Filtered to Holding (Project Mgrs / Account Mgrs) — Show all teams

Attention Queue

Showing 3,712 of 12,104 open WOs · team: Holding
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01297918 100 355d — 366d Needs Action Holding On Hold HCA Urgent Care Misc. Inspection Healthcare Provider P5 —
WO-01297983 100 338d — 366d Needs Action Holding On Hold Coastal Family Health Center Virtual Tech Healthcare Provider P3 Parts Shipping —
WO-01298693 100 226d 127d 361d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01298913 100 291d — 360d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01298961 100 290d — 360d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01298983 100 222d 127d 360d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01298987 100 208d 126d 360d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01299065 100 346d — 359d Needs Action Holding On Hold THOR Support Healthcare Provider PC —
WO-01299084 100 290d — 359d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider P3 Parts Shipping Yes
WO-01299276 100 221d — 356d Needs Action Holding On Hold SHIELDS HEALTHCARE GROUP Preventive Maintenance EMS PSM —
WO-01299393 100 213d 115d 356d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01299559 100 290d — 355d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01300004 100 290d — 354d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01300014 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300015 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300016 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300017 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300018 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300019 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300020 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300021 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300022 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300023 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300025 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300026 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300027 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300028 100 191d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC Customer Schedule —
WO-01300029 100 191d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC Customer Schedule —
WO-01300030 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300033 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300034 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300035 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300036 100 202d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300038 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300042 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300043 100 191d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300044 100 191d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300045 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300046 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300047 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300061 100 191d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC Customer Schedule —
WO-01300063 100 191d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300064 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300066 100 199d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300069 100 207d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300071 100 191d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300072 100 198d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300077 100 202d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300078 100 191d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01300079 100 191d 122d 353d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 348d
2 GE Healthcare FMI 2,737 2,737 197d
3 HIGI LLC 1,207 1,207 217d
4 GCX Medical 825 825 197d
5 CVS 515 515 243d
6 GE HEALTHCARE 489 489 215d
7 Oak Street Health 243 243 194d
8 MIDMARK 187 187 184d
9 AGILENT TECHNOLOGIES (ASP) 173 173 198d
10 AGILENT TECHNOLOGIES (VPD) 153 153 211d
11 TEXAS MEDICAL SCREENING 144 144 189d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 341d
13 Conviva Care Solutions (Humana) 99 99 191d
14 Modern Animal Hospital 63 63 190d
15 HCA Urgent Care 62 62 204d