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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
249d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 207d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 207d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 195d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 186d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 180d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 182d
Technician / Field Supervisor
Filtered to Holding (Project Mgrs / Account Mgrs) — Show all teams

Attention Queue

Showing 3,712 of 12,104 open WOs · team: Holding
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01268668 100 199d 189d 475d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268669 100 199d 189d 475d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268712 100 199d 189d 475d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268707 100 185d 189d 475d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01268717 100 198d 189d 475d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268722 100 207d 189d 475d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01268724 100 192d 189d 475d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01268725 100 207d 189d 475d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268729 100 207d 189d 475d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01268731 100 184d 189d 475d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268740 100 206d 189d 475d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268741 100 194d 189d 475d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268976 100 348d — 474d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) IOPQ Lab/Power P7 —
WO-01269013 100 195d 189d 474d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Technical Complex —
WO-01269014 100 195d 189d 474d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Technical Complex —
WO-01269015 100 195d 189d 474d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Technical Complex —
WO-01269018 100 195d 189d 474d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Technical Complex —
WO-01271101 100 206d — 466d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01271651 100 459d — 461d Needs Action Holding On Hold OLYMPIC VETERINARY Repair Animal Health P3 —
WO-01271826 100 459d — 461d Needs Action Holding On Hold TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01273170 100 254d — 457d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01274773 100 269d — 451d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274780 100 269d — 451d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274782 100 269d — 451d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274783 100 269d — 451d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274800 100 269d — 451d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274807 100 269d — 451d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274808 100 269d — 451d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274812 100 269d — 451d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274821 100 269d — 451d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274823 100 269d — 451d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274828 100 269d — 451d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274888 100 304d — 451d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC Parts Wrong —
WO-01274889 100 304d — 451d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC Parts Wrong —
WO-01275549 100 219d — 446d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01275571 100 194d 149d 446d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01275949 100 348d — 445d Needs Action Holding On Hold Apple Industries, Inc Installation Kiosk PC —
WO-01275953 100 348d — 445d Needs Action Holding On Hold Apple Industries, Inc Installation Kiosk PC —
WO-01275956 100 348d — 445d Needs Action Holding On Hold Apple Industries, Inc Installation Kiosk PC —
WO-01276364 100 365d — 443d Needs Action Holding On Hold MOPEC Preventive Maintenance Healthcare Provider PSM Billing —
WO-01277968 100 365d — 436d Needs Action Holding On Hold EZ WAY Preventive Maintenance Bed Services PSM Yes
WO-01278149 100 186d 180d 433d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01278488 100 226d 177d 432d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01280774 100 194d 166d 423d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01280898 100 214d 144d 423d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01283507 100 223d 102d 419d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01284085 100 388d — 417d Needs Action Holding On Hold Kontakt.io Acct. Management Project PC —
WO-01284381 100 194d 148d 416d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01284399 100 354d 167d 416d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01284405 100 194d 167d 416d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 347d
2 GE Healthcare FMI 2,737 2,737 197d
3 HIGI LLC 1,207 1,207 217d
4 GCX Medical 825 825 197d
5 CVS 515 515 243d
6 GE HEALTHCARE 489 489 215d
7 Oak Street Health 243 243 194d
8 MIDMARK 187 187 184d
9 AGILENT TECHNOLOGIES (ASP) 173 173 198d
10 AGILENT TECHNOLOGIES (VPD) 153 153 211d
11 TEXAS MEDICAL SCREENING 144 144 189d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 341d
13 Conviva Care Solutions (Humana) 99 99 191d
14 Modern Animal Hospital 63 63 190d
15 HCA Urgent Care 62 62 204d