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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01337733 100 285d 26d 285d Needs Action Coordinators Assigned GRANGER TOWNSHIP FIRE & RESCUE Preventive Maintenance EMS PSM —
WO-01337741 100 250d 0d 285d Needs Action Field Work Tech On Site CareATC Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01337742 100 272d 17d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337744 100 285d 26d 285d Needs Action Coordinators Assigned WILLOUGHBY FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01337745 100 283d 24d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337746 100 278d 21d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337748 100 285d 26d 285d Needs Action Coordinators Ready for Scheduling EMSAR HOUSE ACCOUNT Cross-Training Training/Other PC —
WO-01337750 100 273d 24d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337753 100 285d 26d 285d Needs Action Coordinators Assigned EASTLAKE FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01337755 100 255d 4d 285d Needs Action Coordinators Scheduled GE Healthcare FMI FCO FCO PC —
WO-01337756 100 251d 2d 285d Needs Action Coordinators Assigned UMMS Ambulatory Care, LLC (DBA UM Urgent Care) Inspection Healthcare Provider PSM —
WO-01337757 100 276d 19d 285d Needs Action Coordinators Scheduled WILLOWICK FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01337759 100 251d 2d 285d Needs Action Coordinators Assigned UMMS Ambulatory Care, LLC (DBA UM Urgent Care) Inspection Healthcare Provider PSM —
WO-01337760 100 285d 26d 285d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01337761 100 250d 1d 285d Needs Action Coordinators Assigned AFC Urgent Care Ridley Inspection Healthcare Provider PSM —
WO-01337764 100 255d 4d 285d Needs Action Coordinators Scheduled ORTHOPEDIC EAST Inspection Healthcare Provider PSM —
WO-01337766 100 285d 26d 285d Needs Action Coordinators Ready for Scheduling FOUNDCARE HEALTH CENTER Inspection Healthcare Provider PSM —
WO-01337769 100 272d 25d 285d Needs Action Coordinators Assigned NVA Ethos Asset Tagging Animal Health PSM —
WO-01337772 100 250d 7d 285d Needs Action Coordinators Scheduled FORSYTH COUNTY EMS Repair EMS P7 Yes
WO-01337774 100 250d 0d 285d Needs Action Coordinators Scheduled FORSYTH COUNTY EMS Repair EMS P7 Yes
WO-01337776 100 250d 7d 285d Needs Action Coordinators Scheduled FORSYTH COUNTY EMS Repair EMS P7 Yes
WO-01337782 100 250d 7d 285d Needs Action Coordinators Scheduled FORSYTH COUNTY EMS Repair EMS P7 Yes
WO-01337784 100 250d 7d 285d Needs Action Coordinators Scheduled FORSYTH COUNTY EMS Repair EMS P7 Yes
WO-01337790 100 250d 7d 285d Needs Action Coordinators Scheduled FORSYTH COUNTY EMS Repair EMS P7 Yes
WO-01337791 100 266d 26d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337792 100 250d 0d 285d Needs Action Coordinators Scheduled FORSYTH COUNTY EMS Repair EMS P7 Yes
WO-01337793 100 279d 22d 285d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01337795 100 284d 25d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337796 100 285d 26d 285d Needs Action Coordinators Ready for Scheduling FOUNDCARE HEALTH CENTER Inspection Healthcare Provider PSM —
WO-01337798 100 285d 26d 285d Needs Action Coordinators Ready for Scheduling FOUNDCARE HEALTH CENTER Inspection Healthcare Provider PSM —
WO-01337800 100 285d 26d 285d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01337802 100 285d 26d 285d Needs Action Coordinators Ready for Scheduling FOUNDCARE HEALTH CENTER Inspection Healthcare Provider PSM —
WO-01337807 100 282d 23d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337809 100 285d 26d 285d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01337810 100 252d 26d 285d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 Parts Wrong —
WO-01337812 100 250d 11d 285d Needs Action Materials Awaiting Parts Care Vet Virtual Tech Animal Health PC Yes
WO-01337813 100 252d 24d 285d Needs Action Materials Awaiting Parts COMMUNITY AMBULANCE OF ZANESVILLE Repair EMS P3 Yes
WO-01337816 100 276d 19d 285d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01337817 100 282d 23d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337818 100 282d 23d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337819 100 277d 19d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337820 100 277d 20d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337821 100 282d 23d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337822 100 256d 5d 285d Needs Action Coordinators Scheduled REVITALIZE CNY Inspection Healthcare Provider PSM —
WO-01337823 100 251d 3d 285d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01337831 100 255d 0d 285d Needs Action Billing Billing Review MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping Cust
WO-01337840 100 279d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337842 100 279d 22d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337843 100 250d 7d 285d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01337850 100 279d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d