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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
322d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 279d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 267d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 258d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 252d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01351657 100 256d 4d 256d Needs Action Coordinators Scheduled GE HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351659 100 252d 4d 256d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351660 100 256d 4d 256d Needs Action Coordinators Scheduled GE HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351666 100 256d 4d 256d Needs Action Coordinators Scheduled GE HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351668 100 253d 4d 256d Needs Action Coordinators Scheduled GE HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01351679 100 251d 0d 256d Needs Action Field Work Tech On Site MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01351681 100 251d 1d 256d Needs Action Field Work Tech On Site Cornell Scott - Hill Health Center Conneticut Misc. Inspection Healthcare Provider P5 —
WO-01351683 100 253d 3d 256d Needs Action Coordinators Assigned ESCONDIDO FIRE DEPARTMENT Repair EMS P7 Yes
WO-01351684 100 251d 0d 256d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Wrong —
WO-01351685 100 251d 0d 256d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Wrong —
WO-01351686 100 251d — 256d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01351687 100 251d — 256d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01351690 100 251d 1d 256d Needs Action Field Work Tech On Site MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01351699 100 256d 3d 256d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351735 100 253d 3d 253d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (VPD) Acct. Management Lab/Power P5 —
WO-01351736 100 253d 3d 253d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (VPD) Acct. Management Lab/Power P5 —
WO-01351742 100 253d 3d 253d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Installation Lab/Power PC —
WO-01351743 100 252d 2d 253d Needs Action Coordinators Reschedule Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01351744 100 253d 3d 253d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Installation Lab/Power PC —
WO-01351745 100 251d 0d 253d Needs Action Billing Billing Review City of San Jose Animal Shelter Part Order Animal Health P3 Billing Yes
WO-01351746 100 253d 2d 253d Needs Action Coordinators Assigned PLANNED PARENTHOOD OF NORTH COUNTRY Inspection Healthcare Provider PSM —
WO-01351747 100 252d 2d 253d Needs Action Holding On Hold PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351748 100 252d 2d 253d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351749 100 253d 2d 253d Needs Action Coordinators Assigned PLANNED PARENTHOOD OF NORTH COUNTRY Inspection Healthcare Provider PSM —
WO-01351750 100 253d 3d 253d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01351751 100 253d 3d 253d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Depot Healthcare Provider PC Yes
WO-01351753 100 253d 3d 253d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01351754 100 252d 3d 253d Needs Action Coordinators Assigned Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01351755 100 252d 1d 253d Needs Action Coordinators Assigned Centurion of Florida Inspection Healthcare Provider PSM —
WO-01351756 100 252d 3d 253d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01351757 100 251d 1d 253d Needs Action Coordinators Scheduled Optima Dermatology Repair Healthcare Provider P7 Yes
WO-01351758 100 251d 1d 253d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351759 100 253d 3d 253d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01351760 100 253d 3d 253d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351761 100 251d 1d 253d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351762 100 253d 3d 253d Needs Action Coordinators Ready for Scheduling CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01351763 100 253d 3d 253d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351764 100 253d 3d 253d Needs Action Coordinators Ready for Scheduling COTTAGE HOSE AMBULANCE CORP Preventive Maintenance EMS PSM —
WO-01351765 100 253d 3d 253d Needs Action Coordinators Ready for Scheduling COTTAGE HOSE AMBULANCE CORP Preventive Maintenance EMS PSM —
WO-01351766 100 253d 3d 253d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —
WO-01351768 100 252d 2d 253d Needs Action Coordinators Assigned The Cigna Group Inspection Healthcare Provider PSM —
WO-01351769 100 253d 3d 253d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01351770 100 253d 3d 253d Needs Action Dispatch Entered AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351771 100 252d 2d 253d Needs Action Coordinators Assigned The Cigna Group Inspection Healthcare Provider PSM —
WO-01351772 100 253d 3d 253d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351773 100 253d 3d 253d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01351774 100 253d 3d 253d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01351775 100 253d 3d 253d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01351776 100 253d 3d 253d Needs Action Coordinators Scheduled CenterWell (Humana) Misc. Inspection Healthcare Provider P5 —
WO-01351777 100 253d 3d 253d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 420d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 269d
5 CVS 515 515 315d
6 GE HEALTHCARE 489 489 287d
7 Oak Street Health 243 243 266d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 270d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 261d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 262d
15 HCA Urgent Care 62 62 276d