Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
249d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 206d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 207d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 194d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 185d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 179d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 182d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01314296 100 207d — 278d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314297 100 207d — 278d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314298 100 204d — 278d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314299 100 207d — 278d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314300 100 207d — 278d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314301 100 207d — 278d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314302 100 207d — 278d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314303 100 207d — 278d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314304 100 207d — 278d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314305 100 207d — 278d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314306 100 207d — 278d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314307 100 207d — 278d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314308 100 207d — 278d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314311 100 207d — 278d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314312 100 207d — 278d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314313 100 207d — 278d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314314 100 207d — 278d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314315 100 207d — 278d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314316 100 207d — 278d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314317 100 207d — 278d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314318 100 207d — 278d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance — PC —
WO-01314365 100 194d — 278d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection — PSM —
WO-01314367 100 194d — 278d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection — PSM —
WO-01314369 100 194d — 278d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection — PSM —
WO-01314371 100 194d — 278d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection — PSM —
WO-01314386 100 228d — 278d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01314390 100 194d — 278d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection — PSM —
WO-01314403 100 220d — 278d Needs Action Materials Awaiting Parts HIGI LLC Repair — P4 —
WO-01314404 100 194d — 278d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection — PSM —
WO-01314411 100 199d — 278d Needs Action Holding On Hold Conviva Care Solutions (Humana) Inspection — PSM —
WO-01314412 100 192d — 278d Needs Action Coordinators Reschedule United Vein and Vascular Centers Depot — PSM —
WO-01317709 100 193d — 257d Needs Action Field Work Incomplete Centurion of Florida Inspection — PSM —
WO-01317715 100 192d — 257d Needs Action Coordinators Scheduled CenterWell (Humana) Inspection — PSM —
WO-01317725 100 192d — 257d Needs Action Coordinators Scheduled ITHACA UROLOGY Calibration — PSM —
WO-01317735 100 232d — 257d Needs Action Dispatch Entered PHILIPS HEALTHCARE Training — PC —
WO-01317755 100 200d — 257d Needs Action Coordinators Scheduled HCA Urgent Care Inspection — PSM —
WO-01317757 100 200d — 257d Needs Action Coordinators Scheduled OXFORD FIRE DEPARTMENT (OH) Preventive Maintenance — PSM —
WO-01317766 100 198d — 257d Needs Action Coordinators Scheduled LOS ANGELES COUNTY CORONER Preventive Maintenance — PSM —
WO-01317781 100 192d — 257d Needs Action Coordinators Scheduled Sono Bello Inspection — PSM —
WO-01317786 100 200d — 257d Needs Action Coordinators Scheduled Sono Bello Inspection — PSM —
WO-01317791 100 255d — 257d Needs Action Dispatch Entered GE Healthcare FMI Installation — PC —
WO-01317796 100 210d — 257d Needs Action Field Work Tech Off Site Sono Bello Inspection — PSM —
WO-01317799 100 207d — 257d Needs Action Holding On Hold Centurion of Georgia Inspection — PSM —
WO-01317806 100 198d — 257d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01318150 100 222d — 256d Needs Action Holding Ready for Release GE Healthcare FMI FCO — PC —
WO-01318151 100 222d — 256d Needs Action Holding Ready for Release GE Healthcare FMI FCO — PC —
WO-01318154 100 193d — 256d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Depot — PC —
WO-01318158 100 193d — 256d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01318168 100 221d — 256d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01318171 100 192d — 256d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services — PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 347d
2 GE Healthcare FMI 2,737 2,737 197d
3 HIGI LLC 1,207 1,207 217d
4 GCX Medical 825 825 196d
5 CVS 515 515 242d
6 GE HEALTHCARE 489 489 214d
7 Oak Street Health 243 243 193d
8 MIDMARK 187 187 184d
9 AGILENT TECHNOLOGIES (ASP) 173 173 197d
10 AGILENT TECHNOLOGIES (VPD) 153 153 211d
11 TEXAS MEDICAL SCREENING 144 144 188d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 341d
13 Conviva Care Solutions (Humana) 99 99 191d
14 Modern Animal Hospital 63 63 189d
15 HCA Urgent Care 62 62 204d