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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
247d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 204d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 205d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 193d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 183d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 178d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 180d
Technician / Field Supervisor
Filtered to Materials (Parts / Procurement) — Show all teams

Attention Queue

Showing 283 of 12,104 open WOs · team: Materials
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01301615 100 199d — 344d Needs Action Materials Awaiting Parts GE Healthcare FMI FCO — PC —
WO-01301792 100 296d — 344d Needs Action Materials Awaiting Parts NaphCare Repair — P3 —
WO-01308424 100 190d — 309d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair — P5 —
WO-01312982 100 195d — 282d Needs Action Materials Awaiting Parts COLLEGE OF DUPAGE Repair — P7 —
WO-01312986 100 190d — 282d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair — P5 —
WO-01312989 100 218d — 282d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair — P5 —
WO-01313059 100 190d — 282d Needs Action Materials Awaiting Parts HIGI LLC Repair/PM — P4 —
WO-01313061 100 219d — 282d Needs Action Materials Awaiting Parts HIGI LLC Repair — P4 —
WO-01313065 100 274d — 282d Needs Action Materials Awaiting Parts - Customer ShurMed EMS Repair — P7 —
WO-01313368 100 233d — 281d Needs Action Materials Awaiting Parts Charity Transport Parts Sale — PSM —
WO-01314403 100 219d — 276d Needs Action Materials Awaiting Parts HIGI LLC Repair — P4 —
WO-01318154 100 191d — 255d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Depot — PC —
WO-01318245 100 196d — 254d Needs Action Materials Awaiting Parts Concordance Healthcare Solutions Part Order — PSM —
WO-01318291 100 190d — 254d Needs Action Materials Awaiting Parts ShurMed EMS Repair — P7 —
WO-01318583 100 219d — 253d Needs Action Materials Awaiting Parts HIGI LLC Repair — P4 —
WO-01318605 100 211d — 253d Needs Action Materials Awaiting Parts Ellis Pain Center Repair — P3 —
WO-01318855 100 224d — 252d Needs Action Materials Awaiting Parts - Customer MOPEC Repair — P7 —
WO-01329396 100 192d — 220d Needs Action Materials Awaiting Parts Modern Animal Hospital Virtual Tech - Field Repair — P3 —
WO-01226042 100 218d 299d 598d Needs Action Materials Awaiting Parts FERNO Parts Sale EMS PSM Parts Shipping Cust
WO-01292771 100 184d 111d 392d Needs Action Materials Awaiting Parts Open Cities Health Center Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01296129 100 183d 118d 373d Needs Action Materials Awaiting Parts Brown Surgical Associates (Formally University Surgical Associates ) Repair Healthcare Provider P3 Parts Backorder Yes
WO-01296736 100 218d 130d 371d Needs Action Materials Awaiting Parts - Customer MOPEC Repair Healthcare Provider P7 Vendor —
WO-01296738 100 218d 130d 371d Needs Action Materials Awaiting Parts - Customer MOPEC Repair Healthcare Provider P7 Vendor —
WO-01297775 100 266d 0d 365d Needs Action Materials Awaiting Parts - Customer Premise Health Repair Healthcare Provider P3 Vendor —
WO-01298454 100 182d 115d 360d Needs Action Materials Awaiting Parts Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Depot Animal Health PC Parts Shipping Yes
WO-01301037 100 177d 101d 345d Needs Action Materials Awaiting Parts Sono Bello Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01304321 100 178d 113d 333d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01304969 100 184d 111d 330d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01307469 100 305d 96d 316d Needs Action Materials Awaiting Parts - Customer Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Customer Schedule —
WO-01307481 100 190d 48d 315d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Customer Schedule Yes
WO-01307565 100 186d 15d 315d Needs Action Materials Awaiting Parts GE HEALTHCARE Support Project PC Yes
WO-01307619 100 177d 82d 315d Needs Action Materials Awaiting Parts Arcamed Inspection Healthcare Provider PSM Yes
WO-01307720 100 314d 99d 314d Needs Action Materials Awaiting Parts The Natural Result Center for Aesthetic Artistry Virtual Tech - Drop Shipment Healthcare Provider PC Cust
WO-01307780 100 184d 93d 312d Needs Action Materials Awaiting Parts Atrius Health Repair Healthcare Provider P3 Parts Backorder Yes
WO-01308307 100 262d 93d 310d Needs Action Materials Awaiting Parts - Customer Crossover Health Management Services Evaluation Healthcare Provider P3 Parts Wrong —
WO-01308488 100 184d 87d 309d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Parts Backorder Yes
WO-01308539 100 262d 93d 309d Needs Action Materials Awaiting Parts - Customer Crossover Health Management Services Evaluation Healthcare Provider P3 —
WO-01309966 100 185d 66d 301d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01310128 100 178d 43d 301d Needs Action Materials Awaiting Parts ADVANCED MOBILITY SOLUTIONS INC Preventive Maintenance EMS PSM Vendor —
WO-01310478 100 178d 38d 297d Needs Action Materials Awaiting Parts YesCare Parts Sale Healthcare Provider PSM Yes
WO-01311449 100 179d 50d 291d Needs Action Materials Awaiting Parts PRESBYTERIAN HOME Depot - Syracuse Healthcare Provider PSM Yes
WO-01312019 100 178d 74d 288d Needs Action Materials Awaiting Parts Crossover Health Management Services Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01312368 100 181d 35d 286d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Repair/PM Lab/Power PSM Parts Backorder Cust
WO-01312593 100 183d 55d 283d Needs Action Materials Awaiting Parts PHMC - Public Health Management Corporation Depot Healthcare Provider PSM Yes
WO-01315425 100 219d 68d 272d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315426 100 219d 68d 272d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315428 100 219d 68d 272d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315430 100 219d 68d 272d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01315631 100 178d 67d 269d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01315644 100 219d 67d 269d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 345d
2 GE Healthcare FMI 2,737 2,737 195d
3 HIGI LLC 1,207 1,207 215d
4 GCX Medical 825 825 195d
5 CVS 515 515 241d
6 GE HEALTHCARE 489 489 213d
7 Oak Street Health 243 243 192d
8 MIDMARK 187 187 182d
9 AGILENT TECHNOLOGIES (ASP) 173 173 196d
10 AGILENT TECHNOLOGIES (VPD) 153 153 209d
11 TEXAS MEDICAL SCREENING 144 144 186d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 339d
13 Conviva Care Solutions (Humana) 99 99 189d
14 Modern Animal Hospital 63 63 188d
15 HCA Urgent Care 62 62 202d