Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01339494 100 257d 6d 276d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339499 100 259d 10d 276d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Vendor Yes
WO-01339501 100 257d 10d 276d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339502 100 255d 5d 276d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339504 100 272d 17d 276d Needs Action Coordinators Scheduled Assurance Health System, LLC Inspection Healthcare Provider P3 —
WO-01339506 100 251d 19d 276d Needs Action Materials Awaiting Parts HENDRY COUNTY EMS Part Order EMS PSM Yes
WO-01339507 100 264d 10d 276d Needs Action Coordinators Scheduled Milford Regional Physician Group Inspection Healthcare Provider PSM —
WO-01339509 100 276d 19d 276d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01339510 100 263d 10d 276d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339512 100 259d 10d 276d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339513 100 250d — 276d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01339514 100 259d 10d 276d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339515 100 255d 4d 276d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339516 100 259d 10d 276d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339517 100 250d 5d 276d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01339518 100 255d 4d 276d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339519 100 266d 13d 276d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339520 100 251d 2d 276d Needs Action Coordinators Assigned CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01339521 100 276d 19d 276d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01339523 100 250d 1d 276d Needs Action Coordinators Assigned Centerville Clinics, Inc. Inspection Healthcare Provider PSM —
WO-01339525 100 272d 18d 276d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339526 100 251d 0d 276d Needs Action Billing WO Correction Needed PROFESSIONAL AMBULANCE OF RHODE ISLAND Preventive Maintenance EMS PSM Vendor —
WO-01339527 100 250d 4d 276d Needs Action Coordinators Reschedule Homeward Bound Veterinary Virtual Tech - Field Repair Animal Health P3 Yes
WO-01339530 100 259d 8d 276d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Parts Shipping Yes
WO-01339533 100 276d 19d 276d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01339535 100 276d 19d 276d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01339547 100 257d 5d 276d Needs Action Field Work Incomplete Conviva Care Solutions (Humana) Virtual Tech - Depot Healthcare Provider PC Yes
WO-01339549 100 251d 0d 276d Needs Action Billing Billing Review VillageMD Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01339558 100 250d 6d 276d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01339561 100 250d 7d 276d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Parts Shipping Yes
WO-01339569 100 264d 18d 276d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01339584 100 273d 0d 276d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339585 100 273d 0d 276d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339588 100 273d 0d 276d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339591 100 273d 0d 276d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339593 100 273d 0d 276d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339595 100 273d 0d 276d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339604 100 250d 0d 276d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01339622 100 272d 17d 276d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339624 100 271d 17d 276d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339644 100 262d 0d 276d Needs Action Billing Ready to Bill Oak Street Health Misc. Inspection Healthcare Provider P3 —
WO-01339647 100 272d 18d 276d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339667 100 272d 16d 275d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339672 100 258d 8d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339673 100 274d 18d 274d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339674 100 270d 14d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339675 100 271d 16d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339682 100 269d 16d 273d Needs Action Coordinators Reschedule Sono Bello SWAPOUT Healthcare Provider PC Yes
WO-01339684 100 250d 0d 273d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01339685 100 252d 3d 273d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d