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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
322d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 279d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 280d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 267d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 258d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 252d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 255d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01339494 100 258d 6d 277d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339499 100 260d 10d 277d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Vendor Yes
WO-01339501 100 258d 10d 277d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339502 100 256d 5d 277d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339504 100 273d 17d 277d Needs Action Coordinators Scheduled Assurance Health System, LLC Inspection Healthcare Provider P3 —
WO-01339506 100 252d 19d 277d Needs Action Materials Awaiting Parts HENDRY COUNTY EMS Part Order EMS PSM Yes
WO-01339507 100 265d 10d 277d Needs Action Coordinators Scheduled Milford Regional Physician Group Inspection Healthcare Provider PSM —
WO-01339509 100 277d 19d 277d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01339510 100 264d 10d 277d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339512 100 260d 10d 277d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339513 100 251d — 277d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01339514 100 260d 10d 277d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339515 100 256d 4d 277d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339516 100 260d 10d 277d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339517 100 251d 5d 277d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01339518 100 256d 4d 277d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339519 100 267d 13d 277d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339520 100 252d 2d 277d Needs Action Coordinators Assigned CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01339521 100 277d 19d 277d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01339523 100 251d 1d 277d Needs Action Coordinators Assigned Centerville Clinics, Inc. Inspection Healthcare Provider PSM —
WO-01339525 100 273d 18d 277d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339526 100 252d 0d 277d Needs Action Billing WO Correction Needed PROFESSIONAL AMBULANCE OF RHODE ISLAND Preventive Maintenance EMS PSM Vendor —
WO-01339527 100 251d 4d 277d Needs Action Coordinators Reschedule Homeward Bound Veterinary Virtual Tech - Field Repair Animal Health P3 Yes
WO-01339530 100 260d 8d 277d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Parts Shipping Yes
WO-01339533 100 277d 19d 277d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01339535 100 277d 19d 277d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01339547 100 258d 5d 277d Needs Action Field Work Incomplete Conviva Care Solutions (Humana) Virtual Tech - Depot Healthcare Provider PC Yes
WO-01339549 100 252d 0d 277d Needs Action Billing Billing Review VillageMD Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01339558 100 251d 6d 277d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01339561 100 251d 7d 277d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Parts Shipping Yes
WO-01339569 100 265d 18d 277d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01339584 100 274d 0d 277d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339585 100 274d 0d 277d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339588 100 274d 0d 277d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339591 100 274d 0d 277d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339593 100 274d 0d 277d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339595 100 274d 0d 277d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339604 100 251d 0d 277d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01339622 100 273d 17d 277d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339624 100 272d 17d 277d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339644 100 263d 0d 277d Needs Action Billing Ready to Bill Oak Street Health Misc. Inspection Healthcare Provider P3 —
WO-01339647 100 273d 18d 277d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339667 100 273d 16d 276d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339672 100 259d 8d 275d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339673 100 275d 18d 275d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339674 100 271d 14d 275d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339675 100 272d 16d 275d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339682 100 270d 16d 274d Needs Action Coordinators Reschedule Sono Bello SWAPOUT Healthcare Provider PC Yes
WO-01339684 100 251d 0d 274d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01339685 100 253d 3d 274d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 420d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 269d
5 CVS 515 515 315d
6 GE HEALTHCARE 489 489 287d
7 Oak Street Health 243 243 266d
8 MIDMARK 187 187 257d
9 AGILENT TECHNOLOGIES (ASP) 173 173 270d
10 AGILENT TECHNOLOGIES (VPD) 153 153 284d
11 TEXAS MEDICAL SCREENING 144 144 261d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 264d
14 Modern Animal Hospital 63 63 262d
15 HCA Urgent Care 62 62 277d