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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
250d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 207d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 208d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 195d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 186d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 180d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 182d
Technician / Field Supervisor
Filtered to Holding (Project Mgrs / Account Mgrs) — Show all teams

Attention Queue

Showing 3,712 of 12,104 open WOs · team: Holding
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01315291 100 271d 66d 275d Needs Action Holding On Hold PHILIPS HEALTHCARE Repair FCO PC —
WO-01315339 100 214d 68d 275d Needs Action Holding On Hold Sono Bello Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01315342 100 212d 57d 275d Needs Action Holding On Hold Sono Bello Depot Healthcare Provider PSM Parts Shipping Yes
WO-01315529 100 255d 55d 272d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01315537 100 215d 49d 272d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01315542 100 248d 49d 272d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01315545 100 200d 16d 272d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM Parts Wrong —
WO-01315603 100 187d 66d 272d Needs Action Holding On Hold Sono Bello Virtual Tech - Depot Healthcare Provider PC Yes
WO-01316568 100 213d 31d 269d Needs Action Holding On Hold OFFICE OF THE CHIEF MEDICAL EXAMINER DC Preventive Maintenance EMS PSM Weather —
WO-01316575 100 199d 14d 269d Needs Action Holding On Hold CenterWell (Humana) Inspection Healthcare Provider PSM Technical Complex —
WO-01316649 100 228d 41d 268d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316680 100 236d 41d 268d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316681 100 193d 64d 268d Needs Action Holding On Hold Modern Animal Hospital Preventive Maintenance Animal Health PSM —
WO-01316684 100 236d 41d 268d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316685 100 236d 41d 268d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316686 100 193d 64d 268d Needs Action Holding On Hold Modern Animal Hospital Preventive Maintenance Animal Health PSM —
WO-01316687 100 236d 41d 268d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316688 100 236d 41d 268d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316693 100 193d 64d 268d Needs Action Holding On Hold Modern Animal Hospital Preventive Maintenance Animal Health PSM —
WO-01316696 100 193d 64d 268d Needs Action Holding On Hold Modern Animal Hospital Preventive Maintenance Animal Health PSM —
WO-01316858 100 200d 26d 265d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01316866 100 180d 45d 265d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316895 100 198d 13d 265d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01316906 100 199d 14d 265d Needs Action Holding On Hold Genesis Community Health Inspection Healthcare Provider PSM Technical Complex —
WO-01316945 100 198d 13d 265d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01316995 100 243d 47d 265d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01317307 100 214d 58d 263d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PSM Parts Shipping Yes
WO-01317308 100 214d 58d 263d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PSM Parts Shipping Yes
WO-01317340 100 179d — 263d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Repair FCO PC —
WO-01317362 100 199d 14d 263d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM Technical Complex —
WO-01317374 100 249d 51d 263d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01317384 100 202d 17d 263d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM Technical Complex —
WO-01318146 100 223d 48d 257d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01318379 100 191d 18d 256d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01318390 100 180d 51d 256d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01318401 100 180d 8d 256d Needs Action Holding On Hold VillageMD Virtual Tech - Depot Healthcare Provider PSM Parts Shipping Yes
WO-01318477 100 202d 18d 256d Needs Action Holding On Hold South Carolina Internal Medicine Inspection Healthcare Provider PSM Technical Complex —
WO-01318539 100 202d 18d 256d Needs Action Holding On Hold South Carolina Internal Medicine Inspection Healthcare Provider PSM Technical Complex —
WO-01318737 100 184d 53d 255d Needs Action Holding On Hold HSHS Medical Group Inc (Hospital Sisters Health System Medical Group) Depot Healthcare Provider PSM Parts Shipping Yes
WO-01318741 100 194d 50d 255d Needs Action Holding Ready for Release GE Healthcare FMI Installation FCO PC —
WO-01318751 100 214d 52d 255d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01318763 100 214d 52d 255d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01318813 100 202d 18d 255d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01318831 100 202d 18d 255d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01324296 100 187d 18d 251d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01324323 100 179d — 251d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01324446 100 213d 52d 250d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01324463 100 220d 29d 250d Needs Action Holding On Hold Ellis Pain Center Depot Healthcare Provider PSM Parts Shipping Yes
WO-01324483 100 208d 52d 250d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01324504 100 179d 50d 250d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 348d
2 GE Healthcare FMI 2,737 2,737 197d
3 HIGI LLC 1,207 1,207 217d
4 GCX Medical 825 825 197d
5 CVS 515 515 243d
6 GE HEALTHCARE 489 489 215d
7 Oak Street Health 243 243 194d
8 MIDMARK 187 187 184d
9 AGILENT TECHNOLOGIES (ASP) 173 173 198d
10 AGILENT TECHNOLOGIES (VPD) 153 153 211d
11 TEXAS MEDICAL SCREENING 144 144 189d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 341d
13 Conviva Care Solutions (Humana) 99 99 191d
14 Modern Animal Hospital 63 63 190d
15 HCA Urgent Care 62 62 204d