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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
318d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 275d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 275d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 263d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 254d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 248d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 250d
Technician / Field Supervisor
Filtered to Holding (Project Mgrs / Account Mgrs) — Show all teams

Attention Queue

Showing 3,712 of 12,104 open WOs · team: Holding
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01315291 100 339d 66d 343d Needs Action Holding On Hold PHILIPS HEALTHCARE Repair FCO PC —
WO-01315339 100 282d 68d 343d Needs Action Holding On Hold Sono Bello Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01315342 100 280d 57d 343d Needs Action Holding On Hold Sono Bello Depot Healthcare Provider PSM Parts Shipping Yes
WO-01315529 100 323d 55d 340d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01315537 100 283d 49d 340d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01315542 100 316d 49d 340d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01315545 100 268d 16d 340d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM Parts Wrong —
WO-01315603 100 255d 66d 340d Needs Action Holding On Hold Sono Bello Virtual Tech - Depot Healthcare Provider PC Yes
WO-01316568 100 280d 31d 337d Needs Action Holding On Hold OFFICE OF THE CHIEF MEDICAL EXAMINER DC Preventive Maintenance EMS PSM Weather —
WO-01316575 100 267d 14d 337d Needs Action Holding On Hold CenterWell (Humana) Inspection Healthcare Provider PSM Technical Complex —
WO-01316649 100 296d 41d 336d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316680 100 304d 41d 336d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316681 100 261d 64d 336d Needs Action Holding On Hold Modern Animal Hospital Preventive Maintenance Animal Health PSM —
WO-01316684 100 304d 41d 336d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316685 100 304d 41d 336d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316686 100 261d 64d 336d Needs Action Holding On Hold Modern Animal Hospital Preventive Maintenance Animal Health PSM —
WO-01316687 100 304d 41d 336d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316688 100 304d 41d 336d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316693 100 261d 64d 336d Needs Action Holding On Hold Modern Animal Hospital Preventive Maintenance Animal Health PSM —
WO-01316696 100 261d 64d 336d Needs Action Holding On Hold Modern Animal Hospital Preventive Maintenance Animal Health PSM —
WO-01316858 100 268d 26d 333d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01316866 100 248d 45d 333d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01316895 100 266d 13d 333d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01316906 100 267d 14d 333d Needs Action Holding On Hold Genesis Community Health Inspection Healthcare Provider PSM Technical Complex —
WO-01316945 100 266d 13d 333d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01316995 100 311d 47d 333d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01317307 100 282d 58d 331d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PSM Parts Shipping Yes
WO-01317308 100 282d 58d 331d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PSM Parts Shipping Yes
WO-01317340 100 247d — 331d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Repair FCO PC —
WO-01317362 100 267d 14d 331d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM Technical Complex —
WO-01317374 100 317d 51d 331d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01317384 100 270d 17d 331d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM Technical Complex —
WO-01318146 100 291d 48d 325d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01318379 100 259d 18d 324d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01318390 100 248d 51d 324d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01318401 100 248d 8d 324d Needs Action Holding On Hold VillageMD Virtual Tech - Depot Healthcare Provider PSM Parts Shipping Yes
WO-01318477 100 270d 18d 324d Needs Action Holding On Hold South Carolina Internal Medicine Inspection Healthcare Provider PSM Technical Complex —
WO-01318539 100 270d 18d 324d Needs Action Holding On Hold South Carolina Internal Medicine Inspection Healthcare Provider PSM Technical Complex —
WO-01318737 100 252d 53d 323d Needs Action Holding On Hold HSHS Medical Group Inc (Hospital Sisters Health System Medical Group) Depot Healthcare Provider PSM Parts Shipping Yes
WO-01318741 100 262d 50d 323d Needs Action Holding Ready for Release GE Healthcare FMI Installation FCO PC —
WO-01318751 100 282d 52d 323d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01318763 100 282d 52d 323d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01318813 100 270d 18d 323d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01318831 100 270d 18d 323d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01324296 100 255d 18d 319d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01324323 100 247d — 319d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01324446 100 281d 52d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01324463 100 288d 29d 318d Needs Action Holding On Hold Ellis Pain Center Depot Healthcare Provider PSM Parts Shipping Yes
WO-01324483 100 275d 52d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01324504 100 247d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 416d
2 GE Healthcare FMI 2,737 2,737 265d
3 HIGI LLC 1,207 1,207 285d
4 GCX Medical 825 825 265d
5 CVS 515 515 311d
6 GE HEALTHCARE 489 489 283d
7 Oak Street Health 243 243 262d
8 MIDMARK 187 187 252d
9 AGILENT TECHNOLOGIES (ASP) 173 173 266d
10 AGILENT TECHNOLOGIES (VPD) 153 153 279d
11 TEXAS MEDICAL SCREENING 144 144 257d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 409d
13 Conviva Care Solutions (Humana) 99 99 259d
14 Modern Animal Hospital 63 63 258d
15 HCA Urgent Care 62 62 272d