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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01339684 100 250d 0d 273d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01339685 100 252d 3d 273d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01339687 100 250d 16d 273d Needs Action Coordinators Scheduled ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Cust
WO-01339689 100 252d 10d 273d Needs Action Coordinators Scheduled ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Yes
WO-01339690 100 262d 12d 273d Needs Action Coordinators Ready for Scheduling BARRE TOWN EMS Parts Sale EMS P7 Yes
WO-01339692 100 260d 0d 273d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01339702 100 262d 18d 273d Needs Action Coordinators Scheduled CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01339705 100 273d 18d 273d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01339711 100 252d 0d 273d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01339714 100 273d 18d 273d Needs Action Coordinators Ready for Scheduling SYRACUSE ORTHOPEDIC SPECIALIST Inspection Healthcare Provider PSM —
WO-01339715 100 273d 18d 273d Needs Action Coordinators Ready for Scheduling Preferred Vascular Group Inspection Healthcare Provider PSM —
WO-01339718 100 273d 18d 273d Needs Action Coordinators Ready for Scheduling CNY PSYCHIATRIC CENTER Inspection Healthcare Provider PSM —
WO-01339719 100 271d 15d 273d Needs Action Coordinators Scheduled Vitalant Inspection Healthcare Provider PSM —
WO-01339722 100 273d 18d 273d Needs Action Coordinators Ready for Scheduling CNY PSYCHIATRIC CENTER Inspection Healthcare Provider PSM —
WO-01339723 100 251d 2d 273d Needs Action Coordinators Assigned Sport Ortho Urgent Care Inspection Healthcare Provider PSM —
WO-01339726 100 273d 18d 273d Needs Action Coordinators Ready for Scheduling Wellpath LLC Inspection Healthcare Provider PSM —
WO-01339727 100 271d 15d 273d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339728 100 269d 14d 273d Needs Action Holding On Hold Community Health Center CHC New Britain Inspection Healthcare Provider PSM —
WO-01339729 100 252d 18d 273d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder —
WO-01339730 100 271d 15d 273d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339731 100 271d 15d 273d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339733 100 257d 6d 273d Needs Action Coordinators Scheduled ASSOCIATES FOR WOMENS MEDICINE Inspection Healthcare Provider PSM —
WO-01339736 100 273d 18d 273d Needs Action Coordinators Ready for Scheduling Central Jersey Medical Center Inspection Healthcare Provider PSM —
WO-01339737 100 252d 18d 273d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder —
WO-01339738 100 257d 13d 273d Needs Action Coordinators Scheduled CareATC Inspection Healthcare Provider PSM —
WO-01339739 100 273d 18d 273d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339743 100 252d 18d 273d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder —
WO-01339744 100 252d 17d 273d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01339745 100 263d 14d 273d Needs Action Coordinators Reschedule Conviva Care Solutions (Humana) Depot - Rental Healthcare Provider PSM Parts Wrong Yes
WO-01339747 100 258d 8d 273d Needs Action Coordinators Scheduled Oak Street Health Inspection Healthcare Provider PSM —
WO-01339748 100 273d 18d 273d Needs Action Coordinators Ready for Scheduling NaphCare Inspection Healthcare Provider PSM —
WO-01339749 100 273d 18d 273d Needs Action Coordinators Ready for Scheduling NaphCare Inspection Healthcare Provider PSM —
WO-01339751 100 259d 7d 273d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01339752 100 265d 0d 273d Needs Action Billing Billing Review ATLANTIC AMBULANCE Repair EMS P7 —
WO-01339753 100 251d 0d 273d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01339754 100 271d 16d 273d Needs Action Coordinators Scheduled Sono Bello Inspection Healthcare Provider PSM —
WO-01339755 100 265d 0d 273d Needs Action Billing Ready to Bill ATLANTIC AMBULANCE Repair EMS P7 —
WO-01339756 100 273d 18d 273d Needs Action Coordinators Ready for Scheduling Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01339757 100 265d 0d 273d Needs Action Billing Billing Review ATLANTIC AMBULANCE Repair EMS P7 —
WO-01339759 100 273d 18d 273d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01339760 100 271d 16d 273d Needs Action Coordinators Scheduled Arches Medical Partners LLC Inspection Healthcare Provider PSM —
WO-01339761 100 251d 2d 273d Needs Action Coordinators Assigned The Cigna Group Inspection Healthcare Provider PSM —
WO-01339763 100 251d 2d 273d Needs Action Coordinators Assigned Engage Health Inspection Healthcare Provider PSM —
WO-01339764 100 273d 17d 273d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339767 100 273d 18d 273d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01339770 100 273d 18d 273d Needs Action Coordinators Ready for Scheduling CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01339771 100 255d 4d 273d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339773 100 266d 13d 273d Needs Action Coordinators Scheduled CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01339778 100 250d 1d 273d Needs Action Coordinators Assigned Berks Community Health Center Inspection Healthcare Provider PSM —
WO-01339779 100 262d 9d 273d Needs Action Coordinators Scheduled CNY PSYCHIATRIC CENTER Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 276d