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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
249d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 206d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 207d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 195d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 186d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 180d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 182d
Technician / Field Supervisor
Filtered to Holding (Project Mgrs / Account Mgrs) — Show all teams

Attention Queue

Showing 3,712 of 12,104 open WOs · team: Holding
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01210050 100 199d 116d 668d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01210846 100 267d — 664d Needs Action Holding On Hold HIGI LLC Support Kiosk P4 —
WO-01210848 100 267d — 664d Needs Action Holding On Hold HIGI LLC Support Kiosk P4 —
WO-01210849 100 267d — 664d Needs Action Holding On Hold HIGI LLC Support Kiosk P4 —
WO-01210977 100 335d — 663d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01210980 100 335d — 663d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01210981 100 335d — 663d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01210984 100 335d — 663d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01210988 100 335d — 663d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211007 100 335d — 663d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211011 100 335d — 663d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211012 100 335d — 663d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211024 100 335d — 663d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211031 100 335d — 663d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211038 100 335d — 663d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211041 100 335d — 663d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01211064 100 335d — 663d Needs Action Holding On Hold FERNO Upgrade EMS PC Customer Approval —
WO-01214283 100 200d 109d 649d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01214315 100 192d 147d 649d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01214884 100 192d 191d 647d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01215559 100 291d — 646d Needs Action Holding On Hold SKYTRON Monthly Annuity Project PC —
WO-01219089 100 199d 116d 632d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01219796 100 348d — 628d Needs Action Holding On Hold GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01219837 100 580d — 628d Needs Action Holding On Hold THOR Relocation Healthcare Provider PC —
WO-01222526 100 207d 191d 615d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01226632 100 194d 148d 594d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01238608 100 207d 191d 578d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01240079 100 199d — 572d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM Parts Shipping —
WO-01240083 100 199d — 572d Needs Action Holding On Hold INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM Parts Shipping —
WO-01240084 100 193d 191d 572d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243080 100 192d 191d 563d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01243428 100 207d 85d 562d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243429 100 202d 85d 562d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243430 100 207d 85d 562d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243431 100 207d 85d 562d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243432 100 207d 85d 562d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243435 100 207d 85d 562d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243437 100 207d 85d 562d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243438 100 207d 85d 562d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243440 100 207d 85d 562d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243442 100 207d 85d 562d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243446 100 207d 85d 562d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243447 100 207d 85d 562d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243448 100 207d 85d 562d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243449 100 186d 85d 562d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Technical Complex —
WO-01243450 100 207d 85d 562d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243451 100 184d 21d 562d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243452 100 207d 85d 562d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243453 100 200d 85d 562d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243457 100 207d 85d 562d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 347d
2 GE Healthcare FMI 2,737 2,737 197d
3 HIGI LLC 1,207 1,207 217d
4 GCX Medical 825 825 197d
5 CVS 515 515 243d
6 GE HEALTHCARE 489 489 215d
7 Oak Street Health 243 243 194d
8 MIDMARK 187 187 184d
9 AGILENT TECHNOLOGIES (ASP) 173 173 198d
10 AGILENT TECHNOLOGIES (VPD) 153 153 211d
11 TEXAS MEDICAL SCREENING 144 144 188d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 341d
13 Conviva Care Solutions (Humana) 99 99 191d
14 Modern Animal Hospital 63 63 190d
15 HCA Urgent Care 62 62 204d