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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
250d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 207d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 208d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 195d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 186d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 180d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 182d
Technician / Field Supervisor
Filtered to Holding (Project Mgrs / Account Mgrs) — Show all teams

Attention Queue

Showing 3,712 of 12,104 open WOs · team: Holding
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01308935 100 214d 83d 307d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01309027 100 191d 42d 307d Needs Action Holding On Hold Oak Street Health Inspection Healthcare Provider PSM Parts Wrong —
WO-01309182 100 277d 71d 306d Needs Action Holding On Hold JFK UNIVERSITY MEDICAL CENTER EMS Preventive Maintenance EMS PSM —
WO-01309183 100 277d 71d 306d Needs Action Holding On Hold JFK UNIVERSITY MEDICAL CENTER EMS Preventive Maintenance EMS PSM —
WO-01310135 100 244d 48d 303d Needs Action Holding On Hold Genesis Community Health Inspection Healthcare Provider PSM —
WO-01310458 100 223d 83d 299d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01310466 100 214d 79d 299d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01310496 100 226d 83d 299d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Parts Shipping —
WO-01310641 100 235d 45d 299d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01310769 100 199d 14d 298d Needs Action Holding On Hold EXPRESS MEDICAL TRANSPORTATION INC Repair EMS P7 Yes
WO-01311096 100 214d 79d 297d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01311503 100 272d 68d 293d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01311573 100 201d 53d 293d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01311580 100 214d 79d 293d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01311601 100 193d 18d 292d Needs Action Holding On Hold Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Field Repair Animal Health P3 Yes
WO-01311628 100 198d 13d 292d Needs Action Holding On Hold EDGEWATER VOLUNTEER FIRST AID SQUAD Repair EMS P7 Parts Wrong Yes
WO-01311636 100 222d 72d 292d Needs Action Holding On Hold HCA Urgent Care Depot Healthcare Provider PSM Parts Shipping Yes
WO-01311638 100 181d 45d 292d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01312024 100 228d 36d 290d Needs Action Holding On Hold CONTINUING HEALTHCARE SOLUTIONS Preventive Maintenance EMS PSM Parts Wrong —
WO-01312102 100 239d 47d 290d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01312421 100 235d — 288d Needs Action Holding On Hold FERNO Upgrade EMS PC —
WO-01312430 100 214d 63d 286d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PSM Parts Shipping Yes
WO-01312482 100 244d 48d 286d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01312512 100 212d 41d 286d Needs Action Holding On Hold Vera Whole Health Inspection Healthcare Provider PSM —
WO-01312910 100 223d 77d 285d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01313532 100 179d — 283d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC Technical Complex —
WO-01313536 100 179d — 283d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC Technical Complex —
WO-01313551 100 188d 38d 283d Needs Action Holding On Hold ALLEGIANCE MOBILE HEALTH EMS - CORPUS CHRISTIE Repair EMS P7 Yes
WO-01313590 100 249d 51d 283d Needs Action Holding On Hold HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01313659 100 214d 63d 282d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PSM Parts Shipping Yes
WO-01313691 100 194d 33d 282d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313692 100 194d 33d 282d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313695 100 194d 31d 282d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313696 100 194d 31d 282d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313699 100 194d 33d 282d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313701 100 194d 34d 282d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313706 100 194d 33d 282d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313707 100 194d 34d 282d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Yes
WO-01313711 100 194d 31d 282d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313712 100 194d 34d 282d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313713 100 194d 33d 282d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313716 100 194d 30d 282d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313718 100 194d 33d 282d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313726 100 194d 33d 282d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313728 100 194d 31d 282d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313729 100 194d 33d 282d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313747 100 194d 33d 282d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313749 100 194d 33d 282d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313752 100 194d 34d 282d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01313753 100 194d 31d 282d Needs Action Holding Ready for Release Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 348d
2 GE Healthcare FMI 2,737 2,737 197d
3 HIGI LLC 1,207 1,207 217d
4 GCX Medical 825 825 197d
5 CVS 515 515 243d
6 GE HEALTHCARE 489 489 215d
7 Oak Street Health 243 243 194d
8 MIDMARK 187 187 184d
9 AGILENT TECHNOLOGIES (ASP) 173 173 198d
10 AGILENT TECHNOLOGIES (VPD) 153 153 211d
11 TEXAS MEDICAL SCREENING 144 144 189d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 341d
13 Conviva Care Solutions (Humana) 99 99 191d
14 Modern Animal Hospital 63 63 190d
15 HCA Urgent Care 62 62 204d