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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
317d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 275d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 275d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 263d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 254d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 248d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 250d
Technician / Field Supervisor
Filtered to Holding (Project Mgrs / Account Mgrs) — Show all teams

Attention Queue

Showing 3,712 of 12,104 open WOs · team: Holding
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01300210 100 290d — 421d Needs Action Holding On Hold MEDICAL JETS Preventive Maintenance EMS PSM Yes
WO-01300685 100 263d 122d 416d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Technical Complex —
WO-01302069 100 275d 118d 413d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302071 100 275d 118d 413d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302073 100 275d 118d 413d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302074 100 275d 118d 413d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302075 100 275d 118d 413d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302084 100 263d 118d 413d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC Customer Schedule —
WO-01302085 100 275d 118d 413d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302086 100 275d 118d 413d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302089 100 275d 118d 413d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302100 100 275d 118d 413d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01303513 100 259d 47d 408d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01303526 100 282d 106d 408d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01303619 100 375d 93d 408d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01303688 100 354d 89d 408d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01303840 100 274d 115d 407d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01304088 100 282d 106d 406d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01304247 100 347d 107d 406d Needs Action Holding On Hold Cornell Scott - Hill Health Center Conneticut Inspection Healthcare Provider PSM —
WO-01304267 100 294d 113d 403d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01304345 100 269d 104d 403d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01304848 100 294d 111d 401d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01304857 100 291d 108d 401d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01305145 100 360d 110d 400d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01305205 100 294d 107d 400d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01305511 100 287d 81d 396d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01305596 100 282d 103d 396d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01305599 100 282d 67d 396d Needs Action Holding On Hold Sono Bello SWAPOUT Healthcare Provider P3 Parts Shipping Yes
WO-01305913 100 282d 94d 394d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01306022 100 262d 41d 394d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01306029 100 291d 67d 394d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01306109 100 379d 103d 394d Needs Action Holding On Hold PHILIPS HEALTHCARE Preventive Maintenance FCO PC Parts Wrong —
WO-01306564 100 269d 75d 389d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01306575 100 354d 78d 389d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01306713 100 319d 76d 389d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01307418 100 282d 94d 386d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01307575 100 252d 93d 386d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Backorder —
WO-01307614 100 352d 76d 385d Needs Action Holding On Hold Centurion of Georgia Inspection Healthcare Provider PSM Billing —
WO-01307639 100 287d 98d 385d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01307640 100 287d 98d 385d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01307742 100 282d 83d 385d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01307819 100 276d 45d 382d Needs Action Holding On Hold Centurion of Idaho Inspection Healthcare Provider PSM —
WO-01307873 100 294d 83d 382d Needs Action Holding On Hold East Rutherford Fire Department EMS Preventive Maintenance EMS PSM —
WO-01308160 100 282d 79d 381d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01308652 100 282d 83d 379d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01308654 100 270d 73d 379d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01308786 100 267d 14d 378d Needs Action Holding On Hold EXPRESS MEDICAL TRANSPORTATION INC Preventive Maintenance EMS PSM —
WO-01308793 100 324d 86d 378d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01308795 100 324d 86d 378d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01308836 100 282d 42d 378d Needs Action Holding On Hold CenterWell (Humana) Virtual Tech - Depot Healthcare Provider P3 Parts Shipping Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 415d
2 GE Healthcare FMI 2,737 2,737 265d
3 HIGI LLC 1,207 1,207 285d
4 GCX Medical 825 825 265d
5 CVS 515 515 311d
6 GE HEALTHCARE 489 489 283d
7 Oak Street Health 243 243 262d
8 MIDMARK 187 187 252d
9 AGILENT TECHNOLOGIES (ASP) 173 173 266d
10 AGILENT TECHNOLOGIES (VPD) 153 153 279d
11 TEXAS MEDICAL SCREENING 144 144 257d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 409d
13 Conviva Care Solutions (Humana) 99 99 259d
14 Modern Animal Hospital 63 63 258d
15 HCA Urgent Care 62 62 272d