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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
250d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 207d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 208d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 195d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 186d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 180d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 182d
Technician / Field Supervisor
Filtered to Holding (Project Mgrs / Account Mgrs) — Show all teams

Attention Queue

Showing 3,712 of 12,104 open WOs · team: Holding
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01300210 100 222d — 353d Needs Action Holding On Hold MEDICAL JETS Preventive Maintenance EMS PSM Yes
WO-01300685 100 195d 122d 348d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Technical Complex —
WO-01302069 100 208d 118d 345d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302071 100 208d 118d 345d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302073 100 208d 118d 345d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302074 100 208d 118d 345d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302075 100 208d 118d 345d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302084 100 195d 118d 345d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC Customer Schedule —
WO-01302085 100 208d 118d 345d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302086 100 208d 118d 345d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302089 100 208d 118d 345d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01302100 100 208d 118d 345d Needs Action Holding Ready for Release PHILIPS HEALTHCARE PM FCO PC —
WO-01303513 100 191d 47d 340d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01303526 100 214d 106d 340d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01303619 100 307d 93d 340d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01303688 100 286d 89d 340d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01303840 100 206d 115d 339d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01304088 100 214d 106d 338d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01304247 100 279d 107d 338d Needs Action Holding On Hold Cornell Scott - Hill Health Center Conneticut Inspection Healthcare Provider PSM —
WO-01304267 100 226d 113d 335d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01304345 100 201d 104d 335d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01304848 100 226d 111d 333d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01304857 100 223d 108d 333d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01305145 100 292d 110d 332d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01305205 100 226d 107d 332d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01305511 100 219d 81d 328d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01305596 100 214d 103d 328d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01305599 100 214d 67d 328d Needs Action Holding On Hold Sono Bello SWAPOUT Healthcare Provider P3 Parts Shipping Yes
WO-01305913 100 214d 94d 326d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01306022 100 194d 41d 326d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01306029 100 223d 67d 326d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01306109 100 311d 103d 326d Needs Action Holding On Hold PHILIPS HEALTHCARE Preventive Maintenance FCO PC Parts Wrong —
WO-01306564 100 201d 75d 321d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01306575 100 286d 78d 321d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01306713 100 251d 76d 321d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01307418 100 214d 94d 318d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01307575 100 184d 93d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Backorder —
WO-01307614 100 284d 76d 317d Needs Action Holding On Hold Centurion of Georgia Inspection Healthcare Provider PSM Billing —
WO-01307639 100 219d 98d 317d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01307640 100 219d 98d 317d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01307742 100 214d 83d 317d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01307819 100 208d 45d 314d Needs Action Holding On Hold Centurion of Idaho Inspection Healthcare Provider PSM —
WO-01307873 100 226d 83d 314d Needs Action Holding On Hold East Rutherford Fire Department EMS Preventive Maintenance EMS PSM —
WO-01308160 100 214d 79d 313d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01308652 100 214d 83d 311d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01308654 100 202d 73d 311d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01308786 100 199d 14d 310d Needs Action Holding On Hold EXPRESS MEDICAL TRANSPORTATION INC Preventive Maintenance EMS PSM —
WO-01308793 100 256d 86d 310d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01308795 100 256d 86d 310d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01308836 100 214d 42d 310d Needs Action Holding On Hold CenterWell (Humana) Virtual Tech - Depot Healthcare Provider P3 Parts Shipping Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 348d
2 GE Healthcare FMI 2,737 2,737 197d
3 HIGI LLC 1,207 1,207 217d
4 GCX Medical 825 825 197d
5 CVS 515 515 243d
6 GE HEALTHCARE 489 489 215d
7 Oak Street Health 243 243 194d
8 MIDMARK 187 187 184d
9 AGILENT TECHNOLOGIES (ASP) 173 173 198d
10 AGILENT TECHNOLOGIES (VPD) 153 153 211d
11 TEXAS MEDICAL SCREENING 144 144 189d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 341d
13 Conviva Care Solutions (Humana) 99 99 191d
14 Modern Animal Hospital 63 63 190d
15 HCA Urgent Care 62 62 204d