Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
322d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 279d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 267d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 258d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 252d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01352396 100 252d 2d 252d Needs Action Coordinators Scheduled FERNO Installation EMS PC —
WO-01352397 100 252d 2d 252d Needs Action Coordinators Scheduled FERNO Installation EMS PC —
WO-01352398 100 251d 1d 252d Needs Action Materials Awaiting Parts HIGI LLC Installation Kiosk PC Yes
WO-01352400 100 252d 2d 252d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC —
WO-01352405 100 251d 0d 252d Needs Action Coordinators Ready for Scheduling HIGI LLC Repair Kiosk P4 Yes
WO-01352407 100 251d 0d 252d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01352408 100 251d 0d 252d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01352409 100 251d 0d 252d Needs Action Coordinators Scheduled PRINCE EDWARD VOLUNTEER RESCUE SQUAD, INC. Repair EMS P7 —
WO-01352410 100 251d 0d 252d Needs Action Coordinators Assigned Crossover Health Management Services Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01352411 100 251d 0d 252d Needs Action Coordinators Ready for Scheduling HIGI LLC Repair Kiosk P4 Yes
WO-01352414 100 252d 2d 252d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01352415 100 251d 1d 252d Needs Action Field Work Incomplete MAIMONIDES MEDICAL CENTER - AMBULANCE Repair EMS P7 —
WO-01352416 100 251d 0d 252d Needs Action Coordinators Assigned HIGI LLC Repair Kiosk P4 Yes
WO-01352417 100 252d 2d 252d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01352418 100 251d 1d 252d Needs Action Coordinators Scheduled HIGI LLC Repair/PM Kiosk P4 Yes
WO-01352419 100 252d 1d 252d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01352420 100 252d 1d 252d Needs Action Materials Awaiting Parts - Customer MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01352421 100 251d 0d 252d Needs Action Coordinators Reschedule Community Access Network CHC - Virginia Depot Healthcare Provider PSM Yes
WO-01352422 100 251d 1d 252d Needs Action Coordinators Ready for Scheduling Holland Supply Inc. Parts Sale EMS PSM Yes
WO-01352423 100 251d 1d 252d Needs Action Coordinators Scheduled HIGI LLC Repair/PM Kiosk P4 Yes
WO-01352424 100 251d 1d 252d Needs Action Coordinators Ready for Scheduling MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01352425 100 251d 1d 252d Needs Action Coordinators Ready for Scheduling HIGI LLC Repair/PM Kiosk P4 Yes
WO-01352426 100 252d 1d 252d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 —
WO-01352427 100 251d 1d 252d Needs Action Coordinators Scheduled HIGI LLC Repair/PM Kiosk P4 Yes
WO-01352428 100 252d 1d 252d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01352429 100 251d 1d 252d Needs Action Coordinators Ready for Scheduling HIGI LLC Repair/PM Kiosk P4 Yes
WO-01352430 100 252d 1d 252d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01352431 100 251d 1d 252d Needs Action Coordinators Scheduled HIGI LLC Repair/PM Kiosk P4 Yes
WO-01352432 100 251d 0d 252d Needs Action Coordinators Ready for Scheduling HIGI LLC Repair Kiosk P4 Yes
WO-01352433 100 251d 1d 252d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC Parts Backorder —
WO-01352434 100 251d 1d 252d Needs Action Dispatch Entered GE Healthcare FMI FCO FCO PC Parts Backorder —
WO-01352435 100 252d 1d 252d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01352436 100 251d 1d 252d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01352437 100 251d 0d 252d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01352438 100 251d 1d 252d Needs Action Coordinators Scheduled Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01352439 100 252d 1d 252d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01352440 100 252d — 252d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352442 100 251d 1d 252d Needs Action Coordinators Scheduled Direct Fairways Cross-Training Training/Other PC —
WO-01352444 100 251d 1d 252d Needs Action Coordinators Scheduled Direct Fairways Cross-Training Training/Other PC —
WO-01352445 100 252d 1d 252d Needs Action Coordinators Assigned Direct Fairways Cross-Training Training/Other PC —
WO-01352446 100 252d 1d 252d Needs Action Coordinators Ready for Scheduling Direct Fairways Cross-Training Training/Other PC —
WO-01352448 100 252d 1d 252d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01352449 100 251d 1d 252d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Repair/PM Lab/Power PSM —
WO-01352450 100 252d 1d 252d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01352466 100 251d 1d 252d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352484 100 251d 1d 251d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352485 100 251d — 251d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352488 100 251d 1d 251d Needs Action Coordinators Assigned STOW FIRE DEPARTMENT Repair EMS P7 Yes
WO-01352489 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01352492 100 251d 1d 251d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 420d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 269d
5 CVS 515 515 315d
6 GE HEALTHCARE 489 489 287d
7 Oak Street Health 243 243 266d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 270d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 261d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 262d
15 HCA Urgent Care 62 62 276d