Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
255d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 212d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 213d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 200d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 191d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 185d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 188d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01339494 100 191d 6d 210d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339499 100 193d 10d 210d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Vendor Yes
WO-01339501 100 191d 10d 210d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339502 100 189d 5d 210d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339504 100 206d 17d 210d Needs Action Coordinators Scheduled Assurance Health System, LLC Inspection Healthcare Provider P3 —
WO-01339506 100 185d 19d 210d Needs Action Materials Awaiting Parts HENDRY COUNTY EMS Part Order EMS PSM Yes
WO-01339507 100 198d 10d 210d Needs Action Coordinators Scheduled Milford Regional Physician Group Inspection Healthcare Provider PSM —
WO-01339509 100 210d 19d 210d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01339510 100 197d 10d 210d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339512 100 193d 10d 210d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339513 100 184d — 210d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01339514 100 193d 10d 210d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339515 100 189d 4d 210d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339516 100 193d 10d 210d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339517 100 184d 5d 210d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01339518 100 189d 4d 210d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339519 100 200d 13d 210d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339520 100 185d 2d 210d Needs Action Coordinators Assigned CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01339521 100 210d 19d 210d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01339523 100 184d 1d 210d Needs Action Coordinators Assigned Centerville Clinics, Inc. Inspection Healthcare Provider PSM —
WO-01339525 100 206d 18d 210d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339526 100 185d 0d 210d Needs Action Billing WO Correction Needed PROFESSIONAL AMBULANCE OF RHODE ISLAND Preventive Maintenance EMS PSM Vendor —
WO-01339527 100 184d 4d 210d Needs Action Coordinators Reschedule Homeward Bound Veterinary Virtual Tech - Field Repair Animal Health P3 Yes
WO-01339530 100 193d 8d 210d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Parts Shipping Yes
WO-01339533 100 210d 19d 210d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01339535 100 210d 19d 210d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01339547 100 191d 5d 210d Needs Action Field Work Incomplete Conviva Care Solutions (Humana) Virtual Tech - Depot Healthcare Provider PC Yes
WO-01339549 100 185d 0d 210d Needs Action Billing Billing Review VillageMD Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01339558 100 184d 6d 210d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01339561 100 184d 7d 210d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Parts Shipping Yes
WO-01339569 100 198d 18d 210d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01339584 100 207d 0d 210d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339585 100 207d 0d 210d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339588 100 207d 0d 210d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339591 100 207d 0d 210d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339593 100 207d 0d 210d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339595 100 207d 0d 210d Needs Action Field Work Incomplete HIGI LLC Repair/PM Kiosk P4 —
WO-01339604 100 184d 0d 210d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance Kiosk PSM —
WO-01339622 100 206d 17d 210d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339624 100 205d 17d 210d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339644 100 196d 0d 210d Needs Action Billing Ready to Bill Oak Street Health Misc. Inspection Healthcare Provider P3 —
WO-01339647 100 206d 18d 210d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339667 100 206d 16d 209d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339672 100 192d 8d 208d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339673 100 208d 18d 208d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339674 100 204d 14d 208d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339675 100 205d 16d 208d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339682 100 203d 16d 207d Needs Action Coordinators Reschedule Sono Bello SWAPOUT Healthcare Provider PC Yes
WO-01339684 100 184d 0d 207d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01339685 100 186d 3d 207d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 353d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 202d
5 CVS 515 515 248d
6 GE HEALTHCARE 489 489 220d
7 Oak Street Health 243 243 199d
8 MIDMARK 187 187 190d
9 AGILENT TECHNOLOGIES (ASP) 173 173 203d
10 AGILENT TECHNOLOGIES (VPD) 153 153 217d
11 TEXAS MEDICAL SCREENING 144 144 194d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 197d
14 Modern Animal Hospital 63 63 195d
15 HCA Urgent Care 62 62 210d