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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
322d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 279d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 280d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 267d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 258d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 252d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 255d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01339787 100 274d 18d 274d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01339818 100 251d 12d 274d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01339819 100 274d 18d 274d Needs Action Coordinators Ready for Scheduling MEDICAL IMAGING CENTER Inspection Healthcare Provider PSM —
WO-01339820 100 271d 18d 274d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339822 100 271d 18d 274d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339823 100 271d 18d 274d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339825 100 265d 11d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339826 100 271d 14d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339828 100 256d 5d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339829 100 272d 18d 274d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339830 100 270d 14d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339838 100 273d 16d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339840 100 273d 17d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339847 100 272d 18d 274d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339848 100 258d 0d 274d Needs Action Billing WO Correction Needed MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01339850 100 274d 17d 274d Needs Action Materials Awaiting Parts - Customer MIDMARK Repair Healthcare Provider P4 —
WO-01339857 100 260d 1d 274d Needs Action Coordinators Scheduled HIGI LLC Part Order Kiosk P4 Cust
WO-01339858 100 264d 15d 274d Needs Action Coordinators Scheduled HIGI LLC Repair Kiosk P4 Yes
WO-01339862 100 251d 17d 274d Needs Action Materials Awaiting Parts Community Health Center CHC New Britain Part Order Healthcare Provider PSM Yes
WO-01339863 100 251d 7d 274d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01339870 100 265d 10d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339871 100 271d 14d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339872 100 272d 16d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339873 100 272d 16d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339875 100 272d 18d 274d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339876 100 272d 18d 274d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339877 100 253d 4d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339878 100 272d 15d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339883 100 272d 18d 274d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339884 100 272d 16d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339885 100 272d 16d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339890 100 269d 13d 274d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01339891 100 269d 13d 274d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01339892 100 269d 13d 274d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01339893 100 269d 13d 274d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01339895 100 269d 13d 274d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01339896 100 269d 13d 274d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01339901 100 252d 2d 274d Needs Action Coordinators Assigned UMMS Ambulatory Care, LLC (DBA UM Urgent Care) Inspection Healthcare Provider PSM —
WO-01339904 100 252d 2d 274d Needs Action Coordinators Assigned UMMS Ambulatory Care, LLC (DBA UM Urgent Care) Inspection Healthcare Provider PSM —
WO-01339905 100 263d 0d 274d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider P3 Yes
WO-01339954 100 260d 17d 273d Needs Action Coordinators Assigned HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339956 100 267d 13d 273d Needs Action Coordinators Scheduled VillageMD Inspection Healthcare Provider PSM —
WO-01339957 100 251d 1d 273d Needs Action Coordinators Assigned Advanced Dermatology and Cosmetic Surgery (ADCS) Inspection Healthcare Provider PSM —
WO-01339986 100 256d 4d 273d Needs Action Holding On Hold Lamprey Healthcare Inspection Healthcare Provider PSM —
WO-01339988 100 252d 2d 273d Needs Action Coordinators Assigned UMMS Ambulatory Care, LLC (DBA UM Urgent Care) Inspection Healthcare Provider PSM —
WO-01339989 100 252d 2d 273d Needs Action Coordinators Assigned UMMS Ambulatory Care, LLC (DBA UM Urgent Care) Inspection Healthcare Provider PSM —
WO-01339990 100 273d 17d 273d Needs Action Coordinators Ready for Scheduling CityLife Health Inspection Healthcare Provider PSM —
WO-01339991 100 251d 1d 273d Needs Action Coordinators Assigned CityLife Health Inspection Healthcare Provider PSM —
WO-01339992 100 252d 2d 273d Needs Action Coordinators Scheduled CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01339993 100 273d 17d 273d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 420d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 269d
5 CVS 515 515 315d
6 GE HEALTHCARE 489 489 287d
7 Oak Street Health 243 243 266d
8 MIDMARK 187 187 257d
9 AGILENT TECHNOLOGIES (ASP) 173 173 270d
10 AGILENT TECHNOLOGIES (VPD) 153 153 284d
11 TEXAS MEDICAL SCREENING 144 144 261d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 264d
14 Modern Animal Hospital 63 63 262d
15 HCA Urgent Care 62 62 277d