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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
322d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 279d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 280d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 267d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 258d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 252d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 255d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01339687 100 251d 16d 274d Needs Action Coordinators Scheduled ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Cust
WO-01339689 100 253d 10d 274d Needs Action Coordinators Scheduled ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Yes
WO-01339690 100 263d 12d 274d Needs Action Coordinators Ready for Scheduling BARRE TOWN EMS Parts Sale EMS P7 Yes
WO-01339692 100 261d 0d 274d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01339702 100 263d 18d 274d Needs Action Coordinators Scheduled CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01339705 100 274d 18d 274d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01339711 100 253d 0d 274d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01339714 100 274d 18d 274d Needs Action Coordinators Ready for Scheduling SYRACUSE ORTHOPEDIC SPECIALIST Inspection Healthcare Provider PSM —
WO-01339715 100 274d 18d 274d Needs Action Coordinators Ready for Scheduling Preferred Vascular Group Inspection Healthcare Provider PSM —
WO-01339718 100 274d 18d 274d Needs Action Coordinators Ready for Scheduling CNY PSYCHIATRIC CENTER Inspection Healthcare Provider PSM —
WO-01339719 100 272d 15d 274d Needs Action Coordinators Scheduled Vitalant Inspection Healthcare Provider PSM —
WO-01339722 100 274d 18d 274d Needs Action Coordinators Ready for Scheduling CNY PSYCHIATRIC CENTER Inspection Healthcare Provider PSM —
WO-01339723 100 252d 2d 274d Needs Action Coordinators Assigned Sport Ortho Urgent Care Inspection Healthcare Provider PSM —
WO-01339726 100 274d 18d 274d Needs Action Coordinators Ready for Scheduling Wellpath LLC Inspection Healthcare Provider PSM —
WO-01339727 100 272d 15d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339728 100 270d 14d 274d Needs Action Holding On Hold Community Health Center CHC New Britain Inspection Healthcare Provider PSM —
WO-01339729 100 253d 18d 274d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder —
WO-01339730 100 272d 15d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339731 100 272d 15d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339733 100 258d 6d 274d Needs Action Coordinators Scheduled ASSOCIATES FOR WOMENS MEDICINE Inspection Healthcare Provider PSM —
WO-01339736 100 274d 18d 274d Needs Action Coordinators Ready for Scheduling Central Jersey Medical Center Inspection Healthcare Provider PSM —
WO-01339737 100 253d 18d 274d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder —
WO-01339738 100 258d 13d 274d Needs Action Coordinators Scheduled CareATC Inspection Healthcare Provider PSM —
WO-01339739 100 274d 18d 274d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339743 100 253d 18d 274d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder —
WO-01339744 100 253d 17d 274d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01339745 100 264d 14d 274d Needs Action Coordinators Reschedule Conviva Care Solutions (Humana) Depot - Rental Healthcare Provider PSM Parts Wrong Yes
WO-01339747 100 259d 8d 274d Needs Action Coordinators Scheduled Oak Street Health Inspection Healthcare Provider PSM —
WO-01339748 100 274d 18d 274d Needs Action Coordinators Ready for Scheduling NaphCare Inspection Healthcare Provider PSM —
WO-01339749 100 274d 18d 274d Needs Action Coordinators Ready for Scheduling NaphCare Inspection Healthcare Provider PSM —
WO-01339751 100 260d 7d 274d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01339752 100 266d 0d 274d Needs Action Billing Billing Review ATLANTIC AMBULANCE Repair EMS P7 —
WO-01339753 100 252d 0d 274d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01339754 100 272d 16d 274d Needs Action Coordinators Scheduled Sono Bello Inspection Healthcare Provider PSM —
WO-01339755 100 266d 0d 274d Needs Action Billing Ready to Bill ATLANTIC AMBULANCE Repair EMS P7 —
WO-01339756 100 274d 18d 274d Needs Action Coordinators Ready for Scheduling Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01339757 100 266d 0d 274d Needs Action Billing Billing Review ATLANTIC AMBULANCE Repair EMS P7 —
WO-01339759 100 274d 18d 274d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01339760 100 272d 16d 274d Needs Action Coordinators Scheduled Arches Medical Partners LLC Inspection Healthcare Provider PSM —
WO-01339761 100 252d 2d 274d Needs Action Coordinators Assigned The Cigna Group Inspection Healthcare Provider PSM —
WO-01339763 100 252d 2d 274d Needs Action Coordinators Assigned Engage Health Inspection Healthcare Provider PSM —
WO-01339764 100 274d 17d 274d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01339767 100 274d 18d 274d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01339770 100 274d 18d 274d Needs Action Coordinators Ready for Scheduling CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01339771 100 256d 4d 274d Needs Action Holding On Hold HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01339773 100 267d 13d 274d Needs Action Coordinators Scheduled CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01339778 100 251d 1d 274d Needs Action Coordinators Assigned Berks Community Health Center Inspection Healthcare Provider PSM —
WO-01339779 100 263d 9d 274d Needs Action Coordinators Scheduled CNY PSYCHIATRIC CENTER Inspection Healthcare Provider PSM —
WO-01339781 100 274d 18d 274d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01339783 100 259d 7d 274d Needs Action Coordinators Scheduled CNY PSYCHIATRIC CENTER Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 420d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 269d
5 CVS 515 515 315d
6 GE HEALTHCARE 489 489 287d
7 Oak Street Health 243 243 266d
8 MIDMARK 187 187 257d
9 AGILENT TECHNOLOGIES (ASP) 173 173 270d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 261d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 264d
14 Modern Animal Hospital 63 63 262d
15 HCA Urgent Care 62 62 276d