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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
255d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 212d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 213d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 200d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 191d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 185d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 188d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01338032 100 184d 0d 218d Needs Action Billing Ready to Bill Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Parts Shipping Yes
WO-01338033 100 191d 22d 218d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338035 100 191d 22d 218d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338040 100 211d 21d 218d Needs Action Coordinators Scheduled HIGI LLC Repair/PM Kiosk P4 Yes
WO-01338041 100 184d 7d 218d Needs Action Coordinators Assigned Oak Street Health Inspection Healthcare Provider PSM —
WO-01338046 100 218d 25d 218d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01338047 100 214d 23d 218d Needs Action Coordinators Assigned SEVILLE GUILFORD EMS Preventive Maintenance EMS PSM —
WO-01338048 100 218d 25d 218d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01338049 100 184d 1d 218d Needs Action Coordinators Assigned AFC Urgent Care - Aston Inspection Healthcare Provider PSM —
WO-01338050 100 214d 23d 218d Needs Action Coordinators Assigned ERHART YORK FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01338051 100 214d 23d 218d Needs Action Coordinators Assigned SOUTH EUCLID FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01338052 100 185d 2d 218d Needs Action Coordinators Assigned FMBCNC, LLC Inspection Healthcare Provider PSM —
WO-01338053 100 185d 2d 218d Needs Action Coordinators Assigned FMBCNC, LLC Inspection Healthcare Provider PSM —
WO-01338054 100 214d 23d 218d Needs Action Coordinators Assigned WICKLIFFE FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01338068 100 191d 0d 218d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Cust
WO-01338069 100 214d 24d 218d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01338070 100 214d 24d 218d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01338074 100 214d 24d 218d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01338075 100 184d 0d 218d Needs Action Materials Awaiting Parts Direct Fairways Installation Kiosk PC —
WO-01338076 100 206d 17d 218d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01338078 100 184d 0d 218d Needs Action Materials Awaiting Parts Direct Fairways Installation Kiosk PC —
WO-01338079 100 184d 17d 218d Needs Action Field Work Tech Off Site GULDMANN INC Installation Installation PC —
WO-01338082 100 214d 24d 218d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01338084 100 184d — 218d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01338086 100 218d 25d 218d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01338088 100 214d 24d 218d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01338104 100 213d 21d 218d Needs Action Holding On Hold HIGI LLC Repair/PM Kiosk P4 Yes
WO-01338117 100 213d 0d 218d Needs Action Billing Billing Review NaphCare Depot - Rental Healthcare Provider PSM —
WO-01338128 100 185d 3d 218d Needs Action Coordinators Assigned YesCare Inspection Healthcare Provider PSM —
WO-01338133 100 217d 24d 218d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338135 100 207d 17d 218d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338141 100 185d 2d 218d Needs Action Coordinators Scheduled YesCare Inspection Healthcare Provider PSM Customer Schedule —
WO-01338155 100 213d 22d 218d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01338158 100 190d 6d 218d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338160 100 193d 0d 218d Needs Action Billing Ready to Bill Cascade Vet Clinics Asset Tagging Animal Health PSM —
WO-01338161 100 213d 24d 218d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01338162 100 189d 0d 218d Needs Action Billing Ready to Bill Cascade Vet Clinics Asset Tagging Animal Health PSM —
WO-01338163 100 193d 0d 218d Needs Action Billing Ready to Bill Cascade Vet Clinics Asset Tagging Animal Health PSM —
WO-01338165 100 189d 24d 218d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338168 100 189d 24d 218d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338169 100 185d 0d 218d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD-FIELD) PM-EXT Lab/Power PSM Parts Wrong —
WO-01338170 100 189d 24d 218d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338171 100 189d 24d 218d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338172 100 189d 24d 218d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338173 100 189d 24d 218d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338195 100 214d 24d 218d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338196 100 213d 21d 218d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338200 100 184d 5d 217d Needs Action Coordinators Reschedule MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01338205 100 189d 22d 217d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338208 100 189d 22d 217d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 353d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 202d
5 CVS 515 515 248d
6 GE HEALTHCARE 489 489 220d
7 Oak Street Health 243 243 199d
8 MIDMARK 187 187 190d
9 AGILENT TECHNOLOGIES (ASP) 173 173 203d
10 AGILENT TECHNOLOGIES (VPD) 153 153 217d
11 TEXAS MEDICAL SCREENING 144 144 194d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 346d
13 Conviva Care Solutions (Humana) 99 99 197d
14 Modern Animal Hospital 63 63 195d
15 HCA Urgent Care 62 62 210d