Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01338213 100 266d 0d 283d Needs Action Billing Billing Review FERNO Part Order EMS PSM Customer Schedule Yes
WO-01338221 100 250d 0d 283d Needs Action Field Work Incomplete MIDMARK Repair Healthcare Provider P4 Weather —
WO-01338230 100 250d 0d 283d Needs Action Field Work Tech On Site RELIANCE MEDICAL TRANSPORT Repair EMS P7 Yes
WO-01338233 100 259d 0d 283d Needs Action Billing Ready to Bill VMG Orange Veterinary Clinic LLC Virtual Tech - Field Repair Animal Health P3 Yes
WO-01338237 100 283d 24d 283d Needs Action Coordinators Scheduled HIGI LLC Cross-Training Kiosk PC —
WO-01338238 100 283d 24d 283d Needs Action Coordinators Scheduled HIGI LLC Cross-Training Kiosk PC —
WO-01338241 100 251d 4d 283d Needs Action Holding On Hold VMG Orange Veterinary Clinic LLC Virtual Tech - Field Repair Animal Health P3 Yes
WO-01338243 100 271d 18d 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338244 100 276d 18d 283d Needs Action Coordinators Scheduled Ithaca Piercing & Tattoo Inspection Healthcare Provider PSM —
WO-01338248 100 251d 2d 283d Needs Action Coordinators Assigned Oak Street Health Inspection Healthcare Provider PSM —
WO-01338249 100 250d 1d 283d Needs Action Coordinators Assigned The Cigna Group Inspection Healthcare Provider PSM —
WO-01338251 100 283d 24d 283d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01338252 100 279d 22d 283d Needs Action Coordinators Scheduled Men’s Health Boston Inspection Healthcare Provider PSM —
WO-01338253 100 273d 18d 283d Needs Action Coordinators Assigned Wellpath LLC Inspection Healthcare Provider PSM —
WO-01338256 100 283d 24d 283d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01338259 100 251d 2d 283d Needs Action Coordinators Assigned UMMS Ambulatory Care, LLC (DBA UM Urgent Care) Inspection Healthcare Provider PSM —
WO-01338269 100 257d 10d 283d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01338274 100 280d 22d 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338276 100 250d 22d 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338277 100 280d 22d 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338278 100 283d 24d 283d Needs Action Coordinators Ready for Scheduling Advanced Dermatology and Cosmetic Surgery (ADCS) Inspection Healthcare Provider PSM —
WO-01338282 100 251d 23d 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338293 100 259d 0d 283d Needs Action Billing Ready to Bill Copper Ridge Vet Clinic Virtual Tech - Field Repair Animal Health P3 Vendor —
WO-01338300 100 262d 9d 283d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338305 100 258d 7d 283d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338306 100 259d 8d 283d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338313 100 263d 10d 283d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338314 100 266d 13d 283d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338316 100 259d 8d 283d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Parts Shipping Yes
WO-01338320 100 258d 8d 283d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338322 100 271d 0d 283d Needs Action Billing Billing Review MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01338326 100 250d 0d 283d Needs Action Billing Billing Review JOERNS HEALTHCARE Evaluation Healthcare Provider P7 Parts Wrong —
WO-01338327 100 250d 0d 283d Needs Action Billing Billing Review JOERNS HEALTHCARE Evaluation Healthcare Provider P7 Parts Wrong —
WO-01338332 100 254d 23d 283d Needs Action Materials Awaiting Parts Sono Bello Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01338339 100 259d 22d 283d Needs Action Coordinators Reschedule MOPEC Repair Healthcare Provider P7 —
WO-01338341 100 280d 23d 283d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338343 100 280d 23d 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338344 100 280d 23d 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338347 100 271d 22d 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338350 100 278d 23d 283d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338351 100 280d 23d 283d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338352 100 277d 20d 283d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338354 100 277d 23d 283d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338355 100 278d 23d 283d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338362 100 260d 15d 280d Needs Action Coordinators Reschedule Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 —
WO-01338364 100 280d 23d 280d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01338365 100 280d 23d 280d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01338368 100 266d 13d 280d Needs Action Coordinators Scheduled GE Healthcare FMI FCO FCO PC —
WO-01338369 100 269d 13d 280d Needs Action Coordinators Scheduled GE Healthcare FMI FCO FCO PC —
WO-01338376 100 280d 23d 280d Needs Action Coordinators Ready for Scheduling Preferred Vascular Group Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d