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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
250d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 207d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 208d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 195d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 186d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 180d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 183d
Technician / Field Supervisor
Filtered to Coordinators (Specialist Planner Coordinators) — Show all teams

Attention Queue

Showing 4,806 of 12,104 open WOs · team: Coordinators
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01334620 100 184d 30d 220d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334621 100 184d 30d 220d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334641 100 184d 29d 220d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334658 100 184d 29d 220d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334665 100 184d 29d 220d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334667 100 184d 29d 220d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334695 100 179d 24d 220d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01334696 100 209d 30d 220d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01334705 100 182d 11d 220d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01334728 100 214d 30d 220d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01334737 100 214d 30d 220d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01334738 100 214d 30d 220d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01334739 100 214d 30d 220d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01334747 100 214d 29d 220d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01334755 100 214d 29d 220d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01334793 100 214d 28d 220d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337201 100 195d 13d 216d Needs Action Coordinators Scheduled GE Healthcare FMI FCO FCO PC —
WO-01337208 100 180d 2d 216d Needs Action Coordinators Scheduled RIDGE VOLUNTEER RESCUE SQUAD - COMPANY 49 Repair EMS P7 Yes
WO-01337214 100 181d 24d 216d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 Parts Wrong —
WO-01337219 100 216d 28d 216d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM Parts Backorder —
WO-01337242 100 214d 26d 216d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337245 100 214d 26d 216d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337248 100 214d 26d 216d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337267 100 216d 28d 216d Needs Action Coordinators Ready for Scheduling Advanced Dermatology and Cosmetic Surgery (ADCS) Inspection Healthcare Provider PSM —
WO-01337269 100 216d 28d 216d Needs Action Coordinators Assigned NaphCare Inspection Healthcare Provider PSM —
WO-01337272 100 216d 28d 216d Needs Action Coordinators Assigned NaphCare Inspection Healthcare Provider PSM —
WO-01337287 100 208d 22d 216d Needs Action Coordinators Scheduled SYRACUSE HOME Inspection Healthcare Provider PSM —
WO-01337293 100 216d 28d 216d Needs Action Coordinators Assigned Duke Life Point Central Carolina Medical Group Inspection Healthcare Provider PSM —
WO-01337297 100 180d 2d 216d Needs Action Coordinators Scheduled Williams Eye Institute Inspection Healthcare Provider PSM —
WO-01337301 100 180d 3d 216d Needs Action Coordinators Assigned Wellpath LLC Inspection Healthcare Provider PSM —
WO-01337302 100 216d 28d 216d Needs Action Coordinators Ready for Scheduling INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore Inspection Healthcare Provider PSM —
WO-01337305 100 216d 28d 216d Needs Action Coordinators Assigned Assurance Health System, LLC Inspection Healthcare Provider PSM —
WO-01337306 100 216d 28d 216d Needs Action Coordinators Ready for Scheduling Millennium Physician Group Inspection Healthcare Provider PSM —
WO-01337308 100 213d 25d 216d Needs Action Coordinators Scheduled PLANNED PARENTHOOD OF CENTRAL AND WESTERN NEW YORK Inspection Healthcare Provider PSM —
WO-01337309 100 179d 1d 216d Needs Action Coordinators Assigned St John's Vianney Inspection Healthcare Provider PSM —
WO-01337310 100 216d 28d 216d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01337312 100 202d 28d 216d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01337313 100 216d 28d 216d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01337314 100 202d 28d 216d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01337315 100 216d 28d 216d Needs Action Coordinators Ready for Scheduling MEDICAL IMAGING CENTER Inspection Healthcare Provider PSM —
WO-01337316 100 216d 28d 216d Needs Action Coordinators Ready for Scheduling MEDICAL IMAGING CENTER Inspection Healthcare Provider PSM —
WO-01337318 100 216d 28d 216d Needs Action Coordinators Ready for Scheduling BUFFALO BISONS Inspection Healthcare Provider PSM —
WO-01337320 100 216d 28d 216d Needs Action Coordinators Ready for Scheduling KENDAL AT ITHACA Inspection Healthcare Provider PSM —
WO-01337323 100 215d 27d 216d Needs Action Coordinators Scheduled AUBURN SENIOR SERVICES Calibration Healthcare Provider PSM —
WO-01337324 100 186d 9d 216d Needs Action Coordinators Scheduled COVETRUS Repair Animal Health P3 Yes
WO-01337330 100 181d 28d 216d Needs Action Coordinators Scheduled EMSAR HOUSE ACCOUNT Cross-Training Training/Other PC Parts Wrong —
WO-01337336 100 181d 7d 216d Needs Action Coordinators Assigned JAMES L WEST CENTER Repair Healthcare Provider P7 Vendor Yes
WO-01337337 100 202d 28d 216d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01337339 100 216d 28d 216d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01337340 100 180d 12d 216d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 348d
2 GE Healthcare FMI 2,737 2,737 198d
3 HIGI LLC 1,207 1,207 218d
4 GCX Medical 825 825 197d
5 CVS 515 515 243d
6 GE HEALTHCARE 489 489 215d
7 Oak Street Health 243 243 194d
8 MIDMARK 187 187 185d
9 AGILENT TECHNOLOGIES (ASP) 173 173 198d
10 AGILENT TECHNOLOGIES (VPD) 153 153 212d
11 TEXAS MEDICAL SCREENING 144 144 189d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 341d
13 Conviva Care Solutions (Humana) 99 99 192d
14 Modern Animal Hospital 63 63 190d
15 HCA Urgent Care 62 62 205d