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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
251d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 208d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 209d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 197d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 188d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 182d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 184d
Technician / Field Supervisor
Filtered to Coordinators (Specialist Planner Coordinators) — Show all teams

Attention Queue

Showing 4,806 of 12,104 open WOs · team: Coordinators
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01352427 100 181d 1d 181d Needs Action Coordinators Scheduled HIGI LLC Repair/PM Kiosk P4 Yes
WO-01352428 100 181d 1d 181d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01352429 100 181d 1d 181d Needs Action Coordinators Ready for Scheduling HIGI LLC Repair/PM Kiosk P4 Yes
WO-01352430 100 181d 1d 181d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01352431 100 181d 1d 181d Needs Action Coordinators Scheduled HIGI LLC Repair/PM Kiosk P4 Yes
WO-01352432 100 181d 0d 181d Needs Action Coordinators Ready for Scheduling HIGI LLC Repair Kiosk P4 Yes
WO-01352435 100 181d 1d 181d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01352436 100 181d 1d 181d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01352437 100 181d 0d 181d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01352438 100 181d 1d 181d Needs Action Coordinators Scheduled Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01352439 100 181d 1d 181d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01352440 100 181d — 181d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352442 100 181d 1d 181d Needs Action Coordinators Scheduled Direct Fairways Cross-Training Training/Other PC —
WO-01352444 100 181d 1d 181d Needs Action Coordinators Scheduled Direct Fairways Cross-Training Training/Other PC —
WO-01352445 100 181d 1d 181d Needs Action Coordinators Assigned Direct Fairways Cross-Training Training/Other PC —
WO-01352446 100 181d 1d 181d Needs Action Coordinators Ready for Scheduling Direct Fairways Cross-Training Training/Other PC —
WO-01352448 100 181d 1d 181d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01352450 100 181d 1d 181d Needs Action Coordinators Assigned GCX Medical Upgrade Project PC —
WO-01352466 100 181d 1d 181d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352484 100 181d 1d 181d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352485 100 181d — 181d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352488 100 181d 1d 181d Needs Action Coordinators Assigned STOW FIRE DEPARTMENT Repair EMS P7 Yes
WO-01352496 100 181d 1d 181d Needs Action Coordinators Scheduled ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01352497 100 181d 1d 181d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352505 100 181d 1d 181d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01352506 100 181d 1d 181d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01352508 100 181d 1d 181d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352511 100 181d 1d 181d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 —
WO-01352521 100 180d 0d 181d Needs Action Coordinators Ready for Scheduling MOPEC Repair Healthcare Provider P7 Cust
WO-01352523 100 181d 1d 181d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352527 100 181d 1d 181d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352528 100 181d 1d 181d Needs Action Coordinators Ready for Scheduling ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01352529 100 181d 1d 181d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01352536 100 181d 1d 181d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01352538 100 181d 1d 181d Needs Action Coordinators Scheduled MIDMARK Delivery Healthcare Provider PC —
WO-01352539 100 181d 1d 181d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01352540 100 181d 1d 181d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352541 100 181d 1d 181d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352542 100 181d 0d 181d Needs Action Coordinators Reschedule Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01352543 100 181d 1d 181d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01352544 100 180d 0d 181d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01352545 100 180d 0d 181d Needs Action Coordinators Assigned Suvida Healthcare Inspection Healthcare Provider PSM —
WO-01352546 100 181d 1d 181d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01352551 100 180d 1d 181d Needs Action Coordinators Ready for Scheduling Sono Bello Inspection Healthcare Provider PSM —
WO-01352552 100 181d 1d 181d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01352553 100 180d 0d 181d Needs Action Coordinators Assigned Oak Street Health Inspection Healthcare Provider PSM —
WO-01352554 100 180d 1d 181d Needs Action Coordinators Ready for Scheduling Mass General Brigham Community Physicians Inspection Healthcare Provider PSM —
WO-01352555 100 181d 1d 181d Needs Action Coordinators Assigned TWINSBURG FIRE DEPARTMENT Evaluation EMS P7 —
WO-01352556 100 180d 1d 181d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01352558 100 181d 1d 181d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 349d
2 GE Healthcare FMI 2,737 2,737 199d
3 HIGI LLC 1,207 1,207 219d
4 GCX Medical 825 825 199d
5 CVS 515 515 245d
6 GE HEALTHCARE 489 489 217d
7 Oak Street Health 243 243 196d
8 MIDMARK 187 187 186d
9 AGILENT TECHNOLOGIES (ASP) 173 173 200d
10 AGILENT TECHNOLOGIES (VPD) 153 153 213d
11 TEXAS MEDICAL SCREENING 144 144 190d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 343d
13 Conviva Care Solutions (Humana) 99 99 193d
14 Modern Animal Hospital 63 63 192d
15 HCA Urgent Care 62 62 206d