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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
322d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 279d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 280d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 267d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 258d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 252d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01338230 100 251d 0d 284d Needs Action Field Work Tech On Site RELIANCE MEDICAL TRANSPORT Repair EMS P7 Yes
WO-01338233 100 260d 0d 284d Needs Action Billing Ready to Bill VMG Orange Veterinary Clinic LLC Virtual Tech - Field Repair Animal Health P3 Yes
WO-01338237 100 284d 24d 284d Needs Action Coordinators Scheduled HIGI LLC Cross-Training Kiosk PC —
WO-01338238 100 284d 24d 284d Needs Action Coordinators Scheduled HIGI LLC Cross-Training Kiosk PC —
WO-01338241 100 252d 4d 284d Needs Action Holding On Hold VMG Orange Veterinary Clinic LLC Virtual Tech - Field Repair Animal Health P3 Yes
WO-01338243 100 272d 18d 284d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338244 100 277d 18d 284d Needs Action Coordinators Scheduled Ithaca Piercing & Tattoo Inspection Healthcare Provider PSM —
WO-01338248 100 252d 2d 284d Needs Action Coordinators Assigned Oak Street Health Inspection Healthcare Provider PSM —
WO-01338249 100 251d 1d 284d Needs Action Coordinators Assigned The Cigna Group Inspection Healthcare Provider PSM —
WO-01338251 100 284d 24d 284d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01338252 100 280d 22d 284d Needs Action Coordinators Scheduled Men’s Health Boston Inspection Healthcare Provider PSM —
WO-01338253 100 274d 18d 284d Needs Action Coordinators Assigned Wellpath LLC Inspection Healthcare Provider PSM —
WO-01338256 100 284d 24d 284d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01338259 100 252d 2d 284d Needs Action Coordinators Assigned UMMS Ambulatory Care, LLC (DBA UM Urgent Care) Inspection Healthcare Provider PSM —
WO-01338269 100 258d 10d 284d Needs Action Holding Ready for Release TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01338274 100 281d 22d 284d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338276 100 251d 22d 284d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338277 100 281d 22d 284d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338278 100 284d 24d 284d Needs Action Coordinators Ready for Scheduling Advanced Dermatology and Cosmetic Surgery (ADCS) Inspection Healthcare Provider PSM —
WO-01338282 100 252d 23d 284d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338293 100 260d 0d 284d Needs Action Billing Ready to Bill Copper Ridge Vet Clinic Virtual Tech - Field Repair Animal Health P3 Vendor —
WO-01338300 100 263d 9d 284d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338305 100 259d 7d 284d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338306 100 260d 8d 284d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338313 100 264d 10d 284d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338314 100 267d 13d 284d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338316 100 260d 8d 284d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Parts Shipping Yes
WO-01338320 100 259d 8d 284d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338322 100 272d 0d 284d Needs Action Billing Billing Review MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01338326 100 251d 0d 284d Needs Action Billing Billing Review JOERNS HEALTHCARE Evaluation Healthcare Provider P7 Parts Wrong —
WO-01338327 100 251d 0d 284d Needs Action Billing Billing Review JOERNS HEALTHCARE Evaluation Healthcare Provider P7 Parts Wrong —
WO-01338332 100 255d 23d 284d Needs Action Materials Awaiting Parts Sono Bello Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01338339 100 260d 22d 284d Needs Action Coordinators Reschedule MOPEC Repair Healthcare Provider P7 —
WO-01338341 100 281d 23d 284d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338343 100 281d 23d 284d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338344 100 281d 23d 284d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338347 100 272d 22d 284d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338350 100 279d 23d 284d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338351 100 281d 23d 284d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338352 100 278d 20d 284d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338354 100 278d 23d 284d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338355 100 279d 23d 284d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338362 100 261d 15d 281d Needs Action Coordinators Reschedule Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 —
WO-01338364 100 281d 23d 281d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01338365 100 281d 23d 281d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01338368 100 267d 13d 281d Needs Action Coordinators Scheduled GE Healthcare FMI FCO FCO PC —
WO-01338369 100 270d 13d 281d Needs Action Coordinators Scheduled GE Healthcare FMI FCO FCO PC —
WO-01338376 100 281d 23d 281d Needs Action Coordinators Ready for Scheduling Preferred Vascular Group Inspection Healthcare Provider PSM —
WO-01338377 100 264d 10d 281d Needs Action Coordinators Scheduled CONNEXTCARE FKA Northern Oswego County Health Services Inspection Healthcare Provider PSM —
WO-01338378 100 281d 23d 281d Needs Action Coordinators Ready for Scheduling YesCare Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 420d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 269d
5 CVS 515 515 315d
6 GE HEALTHCARE 489 489 287d
7 Oak Street Health 243 243 266d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 270d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 261d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 262d
15 HCA Urgent Care 62 62 276d