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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
322d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 279d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 267d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 258d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 252d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01338035 100 258d 22d 285d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338040 100 278d 21d 285d Needs Action Coordinators Scheduled HIGI LLC Repair/PM Kiosk P4 Yes
WO-01338041 100 251d 7d 285d Needs Action Coordinators Assigned Oak Street Health Inspection Healthcare Provider PSM —
WO-01338046 100 285d 25d 285d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01338047 100 281d 23d 285d Needs Action Coordinators Assigned SEVILLE GUILFORD EMS Preventive Maintenance EMS PSM —
WO-01338048 100 285d 25d 285d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01338049 100 251d 1d 285d Needs Action Coordinators Assigned AFC Urgent Care - Aston Inspection Healthcare Provider PSM —
WO-01338050 100 281d 23d 285d Needs Action Coordinators Assigned ERHART YORK FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01338051 100 281d 23d 285d Needs Action Coordinators Assigned SOUTH EUCLID FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01338052 100 252d 2d 285d Needs Action Coordinators Assigned FMBCNC, LLC Inspection Healthcare Provider PSM —
WO-01338053 100 252d 2d 285d Needs Action Coordinators Assigned FMBCNC, LLC Inspection Healthcare Provider PSM —
WO-01338054 100 281d 23d 285d Needs Action Coordinators Assigned WICKLIFFE FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01338068 100 258d 0d 285d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Cust
WO-01338069 100 281d 24d 285d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01338070 100 281d 24d 285d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01338074 100 281d 24d 285d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01338075 100 251d 0d 285d Needs Action Materials Awaiting Parts Direct Fairways Installation Kiosk PC —
WO-01338076 100 273d 17d 285d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01338078 100 251d 0d 285d Needs Action Materials Awaiting Parts Direct Fairways Installation Kiosk PC —
WO-01338079 100 251d 17d 285d Needs Action Field Work Tech Off Site GULDMANN INC Installation Installation PC —
WO-01338082 100 281d 24d 285d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01338084 100 251d — 285d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01338086 100 285d 25d 285d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01338088 100 281d 24d 285d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC Customer Schedule —
WO-01338104 100 280d 21d 285d Needs Action Holding On Hold HIGI LLC Repair/PM Kiosk P4 Yes
WO-01338117 100 280d 0d 285d Needs Action Billing Billing Review NaphCare Depot - Rental Healthcare Provider PSM —
WO-01338128 100 252d 3d 285d Needs Action Coordinators Assigned YesCare Inspection Healthcare Provider PSM —
WO-01338133 100 284d 24d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338135 100 273d 17d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338141 100 252d 2d 285d Needs Action Coordinators Scheduled YesCare Inspection Healthcare Provider PSM Customer Schedule —
WO-01338155 100 280d 22d 285d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01338158 100 257d 6d 285d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01338160 100 260d 0d 285d Needs Action Billing Ready to Bill Cascade Vet Clinics Asset Tagging Animal Health PSM —
WO-01338161 100 280d 24d 285d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01338162 100 256d 0d 285d Needs Action Billing Ready to Bill Cascade Vet Clinics Asset Tagging Animal Health PSM —
WO-01338163 100 260d 0d 285d Needs Action Billing Ready to Bill Cascade Vet Clinics Asset Tagging Animal Health PSM —
WO-01338165 100 256d 24d 285d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338168 100 256d 24d 285d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338169 100 251d 0d 285d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD-FIELD) PM-EXT Lab/Power PSM Parts Wrong —
WO-01338170 100 256d 24d 285d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338171 100 256d 24d 285d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338172 100 256d 24d 285d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338173 100 256d 24d 285d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338195 100 281d 24d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338196 100 280d 21d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338200 100 251d 5d 284d Needs Action Coordinators Reschedule MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01338205 100 256d 22d 284d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338208 100 256d 22d 284d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01338213 100 267d 0d 284d Needs Action Billing Billing Review FERNO Part Order EMS PSM Customer Schedule Yes
WO-01338221 100 251d 0d 284d Needs Action Field Work Incomplete MIDMARK Repair Healthcare Provider P4 Weather —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 420d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 269d
5 CVS 515 515 315d
6 GE HEALTHCARE 489 489 287d
7 Oak Street Health 243 243 266d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 270d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 261d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 262d
15 HCA Urgent Care 62 62 276d