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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
255d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 212d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 213d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 200d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 191d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 185d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 188d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01334559 100 219d 29d 226d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01334560 100 219d 30d 226d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01334568 100 185d 0d 225d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD-FIELD) Repair/PM Lab/Power PSM Parts Wrong Yes
WO-01334570 100 186d 25d 225d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01334572 100 184d 2d 225d Needs Action Coordinators Assigned Advanced Dermatology and Cosmetic Surgery (ADCS) Parts Sale Healthcare Provider PSM Parts Shipping Yes
WO-01334587 100 185d 0d 225d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01334589 100 199d 29d 225d Needs Action Coordinators Scheduled CNY PSYCHIATRIC CENTER Inspection Healthcare Provider PSM —
WO-01334599 100 204d 27d 225d Needs Action Dispatch Production HIGI LLC Installation Kiosk PC Yes
WO-01334601 100 184d 8d 225d Needs Action Coordinators Scheduled Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01334604 100 192d 29d 225d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01334606 100 185d 30d 225d Needs Action Coordinators Scheduled Sono Bello Inspection Healthcare Provider PSM —
WO-01334607 100 200d 25d 225d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01334615 100 215d — 225d Needs Action Field Work Incomplete Wellpath LLC Repair Healthcare Provider P3 —
WO-01334616 100 225d 30d 225d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01334618 100 189d 30d 225d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334620 100 189d 30d 225d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334621 100 189d 30d 225d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334630 100 189d 30d 225d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01334641 100 189d 29d 225d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334650 100 189d 0d 225d Needs Action Holding On Hold GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334658 100 189d 29d 225d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334665 100 189d 29d 225d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334667 100 189d 29d 225d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01334695 100 184d 24d 225d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01334696 100 214d 30d 225d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01334702 100 213d 30d 225d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01334705 100 187d 11d 225d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01334708 100 196d — 225d Needs Action Holding 07e-Partial Project MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01334710 100 196d — 225d Needs Action Holding 07e-Partial Project MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01334713 100 189d 0d 225d Needs Action Billing Billing Review ADDICTION CENTER OF BROOME COUNTY Depot Healthcare Provider PSM Yes
WO-01334728 100 219d 30d 225d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01334737 100 219d 30d 225d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01334738 100 219d 30d 225d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01334739 100 219d 30d 225d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01334747 100 219d 29d 225d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01334750 100 186d 29d 225d Needs Action Materials Awaiting Parts VillageMD Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01334751 100 188d 23d 225d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01334755 100 219d 29d 225d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01334793 100 219d 28d 225d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337201 100 200d 13d 221d Needs Action Coordinators Scheduled GE Healthcare FMI FCO FCO PC —
WO-01337208 100 185d 2d 221d Needs Action Coordinators Scheduled RIDGE VOLUNTEER RESCUE SQUAD - COMPANY 49 Repair EMS P7 Yes
WO-01337213 100 203d 0d 221d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01337214 100 186d 24d 221d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 Parts Wrong —
WO-01337219 100 221d 28d 221d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM Parts Backorder —
WO-01337227 100 184d — 221d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Repair FCO PC —
WO-01337242 100 219d 26d 221d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337245 100 219d 26d 221d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337248 100 219d 26d 221d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337267 100 221d 28d 221d Needs Action Coordinators Ready for Scheduling Advanced Dermatology and Cosmetic Surgery (ADCS) Inspection Healthcare Provider PSM —
WO-01337269 100 221d 28d 221d Needs Action Coordinators Assigned NaphCare Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 353d
2 GE Healthcare FMI 2,737 2,737 202d
3 HIGI LLC 1,207 1,207 222d
4 GCX Medical 825 825 202d
5 CVS 515 515 248d
6 GE HEALTHCARE 489 489 220d
7 Oak Street Health 243 243 199d
8 MIDMARK 187 187 190d
9 AGILENT TECHNOLOGIES (ASP) 173 173 203d
10 AGILENT TECHNOLOGIES (VPD) 153 153 216d
11 TEXAS MEDICAL SCREENING 144 144 194d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 346d
13 Conviva Care Solutions (Humana) 99 99 197d
14 Modern Animal Hospital 63 63 195d
15 HCA Urgent Care 62 62 209d